Technical Support Analyst jobs in Springfield, IL
Recently Added Technical Support Analyst jobs
GT Technical Analyst III
- Archer Daniels Midland Company (ADM)
-
Decatur, IL
FULL_TIME
-
GT Installations Support Analyst III - Decatur, IL
Position Type: Exempt
Location: Decatur, IL
Position Summary:
ADM is seeking a GT Installations Support Analyst II to join our Global Technology (GT) team in Decatur, IL. This role is crucial in providing top-notch customer service, project management and technical support across a variety of GT network infrastructure projects, including cabling, server farm installations, equipment room design, and wireless LAN deployment. The ideal candidate will have a strong foundation in IT infrastructure cabling and project management, with the ability to maintain positive relationships with ADM users, business partners, and peer operation teams. This position requires a blend of technical expertise and customer service skills to ensure the efficient and uninterrupted running of GT network appliances, voice and data infrastructure, and associated computer equipment.
Key Responsibilities:- Provide customer service and support for all ADM users, including troubleshooting and monitoring trouble ticket systems.
- Project Management: Oversee and manage infrastructure projects to ensure timelines and schedules are met.
- Coordinate cabling installations, server deployments, and equipment room enhancements.
- Work under general supervision to identify, document, investigate, research, and resolve hardware questions and problems in a timely manner.
- Work closely with cross-functional teams, including peers, stakeholders, and external partners.
- Ensure uninterrupted running of GT network appliances, voice, and data infrastructure.
- Support ADM's BIG Rocks, 1ADM, GT Operating model, and MFG Industry 4.0/Project Aurora initiative.
- Create and maintain infrastructure projects to ensure timelines and schedules are met.
- Partner with technology leaders and teams across GT and MFG OT for operational support and project workflows.
- Monitor operations ticket flows and team communications for alignment with GT operating model.
- Be accountable for project implementation transition through proper documentation and knowledge transfer.
- Advanced knowledge in managing work orders, trouble tickets, and inventory applications.
- Work with 3rd party vendors on escalated issues and maintain positive relationships within various IT support groups.
- Assist in WAN/LAN cabling installation practices and configure IT equipment as needed.
- Provide regular updates, status reports, and transparent communication channels.
- Strong analytical, organizational, time management, facilitation, and process management skills.
- Proven IT infrastructure cabling experience and project management skills.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
- Willingness to travel as needed to achieve business objectives.
- Ability to work effectively both in a team environment and independently.
- Bachelor's degree in an IT-related field or equivalent work experience.
- Proficiency in Microsoft Office, Windows 10, and familiarity with SCCM, Exchange, SharePoint, Windows Server (2008-2019) preferred.
- Physical ability to lift 50lbs, climb ladders, and work in various environmental conditions.
- Availability for on-call duties 24/7/365 and occasional travel.
- Ability to translate technical concepts into user-friendly language for non-technical stakeholders.
- This position may require extended periods of sitting and keyboard operations.
- System outage windows may necessitate evening, weekend, and holiday work.
- Participation in an on-call rotation is required.
- The candidate must be located within a 45-minute commute of the Decatur, IL area.
- Occasional air travel may be required for business needs.
REF: 81565BR
Top of Form - 4 Days Ago
GT TECHNICAL ANALYST II
- Archer Daniels Midland
-
Decatur, IL
FULL_TIME
- GT Installations Support Analyst II – Decatur, ILPosition Type: ExemptLocation: Decatur, ILPosition Summary:ADM is seeking a GT Installations Support Analyst II to join our Global Technology (GT) team...
- 16 Days Ago
Technical Support Helpdesk Specialist
- Memorial Health
-
Springfield, IL
FULL_TIME
- Overview The ultimate goal is to provide quality customer service to enhance the quality of patient care. Under general supervision, the Customer Support Specialist II will provide day-to-day customer...
- 11 Days Ago
TECHNICAL SUPPORT SPECIALIST
- illinois
-
Springfield, IL
FULL_TIME
- Agency: Teachers' Retirement System of the State of Illinois Closing Date/Time: 05/31/2024 Salary: 210 - ($49,670-$63,577) or 212 - ($55,281-$70,760) Job Type: Salaried County: Sangamon Number of Vaca...
- 23 Days Ago
TECHNICAL SUPPORT SPECIALIST
- State of Illinois
-
Springfield, IL
FULL_TIME
- Agency: Teachers' Retirement System of the State of Illinois Closing Date/Time: 05/31/2024 Salary: 210 - ($49,670-$63,577) or 212 - ($55,281-$70,760) Job Type: Salaried County: Sangamon Number of Vaca...
- 23 Days Ago
IT Helpdesk Support Analyst
- Niemann Foods, Inc
-
Quincy, IL
FULL_TIME
- Niemann Foods is adding to our IT Department and accepting resumes for the Help Desk Support Analyst position. SUMMARY Provide end user computer/IT system support across all Niemann Foods locations fo...
- 1 Month Ago
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0 Technical Support Analyst jobs found in Springfield, IL area
Vice President, Product Management
- Rocket Software
-
Springfield, IL
- Rocket Software Vice President, Product Management Springfield , Illinois Apply Now It's fun to work in a company where ...
- 5/10/2024 12:00:00 AM
Clinical Application Analyst
- Springfield Clinic
-
Springfield, IL
- Job Description The Clinical Application Analyst serves as the organization's primary subject matter expert on the appli...
- 5/9/2024 12:00:00 AM
Senior Business Systems Analyst, SAP ACM
- CHS Inc.
-
Springfield, IL
- CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that prov...
- 5/9/2024 12:00:00 AM
Sr Analyst, Supply Chain Planning
- Cardinal Health
-
Springfield, IL
- **_What Supply Chain Planning contributes to Cardinal Health_** Supply Chain Planning is responsible for ensuing the rig...
- 5/9/2024 12:00:00 AM
Desktop Support Technician- Onsite
- Ovation Workplace Services Inc.
-
Decatur, IL
- Job Description Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to...
- 5/8/2024 12:00:00 AM
Clinical Systems Analyst II
- Memorial Health
-
Springfield, IL
- Overview: As a Clinical System Analyst II you'll work in assisting in developing, modifying, and administering an array ...
- 5/8/2024 12:00:00 AM
Business Analyst/Data Analyst
- DATAMAXIS
-
Springfield, IL
- Location: One to three trips to Springfield, IL for quarterly onsite meetings. Functional Description: The Business Anal...
- 5/7/2024 12:00:00 AM
Project Management Consultant
- CBRE
-
Springfield, IL
- Project Management Consultant Job ID 160057 Posted 26-Mar-2024 Service line Advisory Segment Role type Full-time Areas o...
- 5/6/2024 12:00:00 AM
About Springfield, Illinois
Springfield is the capital of the U.S. state of Illinois and the county seat of Sangamon County. The city's population of 116,250 as of the 2010 U.S. Census makes it the state's sixth most populous city. It is the largest city in central Illinois. As of 2013, the city's population was estimated to have increased to 117,006, with just over 211,700 residents living in the Springfield Metropolitan Statistical Area, which includes Sangamon County and the adjacent Menard County.
Present-day Springfield was settled by European Americans in the late 1810s, around the time Illinois became a state. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$35,068 to $44,624
Springfield, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Support Analyst do?
Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
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Collect statistics on calls, problems and resolutions.
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Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023