Technical Support Analyst jobs in San Antonio, TX

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Technical Support Analyst II
  • Trinity University
  • San Antonio, TX FULL_TIME
  • Job Family Group:

    Staff

    Department/Office:

    Technical Support and Client Services (Luis Forestier)

    Time Type:

    Full time

    Compensation:

    $20.12-$25.15

    Please note, starting salaries are based on factors including internal equity, relevant experience, and education.

    Exemption Status:

    United States of America (Non-Exempt)

    Job Description:

    Provides consultation, support and/or basic instruction to users of hardware, software, operating systems, telephony, unified communications, identity management, networking, AV equipment or other information technology-based systems located throughout TU. Differentiates between issues related to software, hardware or network and determines resolution or escalates to appropriate support personnel. Consults with clients and other ITS staff including working with vendors and external organizations soliciting relevant information from users to describe and resolve non-routine/complex technical problems. Provides support and training for a wide variety of classroom and emerging technologies; and consults with departments to gain an in-depth understanding of their technology needs.

    JOB DUTIES

    Essential duties, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations may be made as required. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

    • Installs, upgrades and maintains currently supported Windows and IOS operating systems and applications software on Windows and Mac hardware. Monitors and maintains installed and circulating AV equipment. Provides complex support for Mac, Linux and Windows based computers. Configures and maintains standard images. Installs, upgrades & troubleshootscomplex printers and updates firmware. Engineers standard images for deploy.

    • Performs diagnostics and troubleshooting to resolve and eliminate root causes of complex issues related to computers, software and AV equipment. Communicates progress on resolutions/fulfilments with users, Service Desk, ITS personnel and vendors as needed.

    • Provides technical support for more complex projects and events, including but not limited to imaging and deploying machines; delivery, setup, and operation of media equipment, sound and presentation systems.

    • Tracks and documents all technical issues and the steps taken to resolve the issue; resolves complex issues escalated from L1 or escalates cases to L3 or other internal teams when appropriate. Handles complex Active Directory issues as needed.

    • Develops strong relationships with key university stakeholders, management, and end-users to understand how stakeholders use technology. Proposes configurations to existing solutions to address these needs.

    • Provides training to end users (students, faculty, staff) in use of hardware, software and AV equipment.

    • Assists in documentation activities - creates knowledge base articles, FAQs, and how-to guides for complex topics in order to train other Technical Support Analysts. Mentors Technical Support Analysts I and student workers.

    • Delivers excellent customer service, interacting confidently with users about technical issues in a way they can understand and feel confident with the support provided.

    • Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interact with confidence, patience and integrity to provide professional leadership during emergencies.

    • Complies with all Trinity University policies and guidelines.

    • Performs other duties as required.

    EDUCATION

    Required:
    Associate's degree or equivalent from two-year college or technical school.
    Additional experience may be substituted for required education on a year for year basis.
    Preferred:
    Bachelor's degree from an accredited institution.

    Additional experience may be substituted for required education on a year for year basis.

    EXPERIENCE

    Required:

    Four years of experience in IT systems support field.

    Preferred:

    Experience with a helpdesk ticketing system preferred.

    Experience with VPN and remote access troubleshooting.

    KNOWLEDGE, SKILLS, AND ABILITIES

    Required:

    • Advanced computer (Mac and Windows based) and AV functions
    • Provide excellent customer service skills
    • Positive work attitude, and be able to work effectively with all levels of employees as a team member
    • Ability to provide quality verbal and written communication skills via telephone, email, chat or in person
    • Skills to translate complex technical information into common language to non-technical clients
    • Analytical thinker that is solution oriented with solid troubleshooting skills
    • Ability to manage and drive issue resolution from start to finish
    • Ability to self-educate in fields related to technology
    • Willingness to learn and keep current with change in technology
    • Ability to interact with a variety of people to gather information needed to analyze and recommend technical resolutions
    • Strong organizational skills, with the ability to multi-task and prioritize projects as necessary to complete projects on time
    • Ability to work in an active environment and manage time effectively
    • Proficient in technical software for desktop support
    • Ability to analyze and troubleshoot a wide range of problem-solving techniques
    • Extensive use of initiative and considerable latitude in exercising judgment
    • Knowledge of AV tools to perform cable termination, signal test, circuit board repair and other tasks. Programming Crestron and/or AMX units.
    • Basic understanding of wired, wireless and fiber networking infrastructure

    LICENSES/CERTIFICATIONS

    Required or ability to complete within 1 year:

    A Security

    Network

    Preferred:

    ITIL v4.0
    Lean Six Sigma Yellow or Green Belt
    Microsoft Certifications
    ACSP Certifications

    Crestron Certification

    AMX Server

    Cloud

    Cloud Essentials

    Certified Technology Specialist (CTS) certificate




    Trinity University will post non-exempt staff positions for 5 business days and exempt staff positions for 10 business days. Faculty positions will remain open until filled. However, postings may be extended if a sufficient number of qualified applications has not been received. Trinity University also reserves the right to close the posting if a qualified applicant pool has been received.

    Trinity University is an equal opportunity employer and as such provides equal opportunity for employment and advancement of all employees without regard to race, color, religion, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity, gender expression, or any status protected by Federal, State, or Local Laws.

    Equal Opportunity Employer – Disability and Veteran

     

  • 12 Days Ago

C
Technical Analyst - Systems & Applications Support
  • Credit Human
  • San Antonio, TX FULL_TIME
  • We are seeking a Technical Analyst - Systems & Application Support for the Systems and Application Support Department. This incumbent is an individual contributor role reporting to System and Applicat...
  • 1 Month Ago

C
Technical Analyst (Data Analytics)
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Technical Analyst (Data Analytics) Employment Type: Full-Time, ExperiencedDepartment: Legal/ Information TechnologyCGS is seeking a Technical Analyst to join our team supporting a wide-ranging technic...
  • 2 Days Ago

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Manager - Technical Support Services
  • Bexar County
  • San Antonio, TX FULL_TIME
  • Under general direction, is responsible for managing the day-to-day operations of the service desk to ensure that user problems are identified, prioritized, researched, resolved, and followed-up quick...
  • 1 Day Ago

F
Technical Support Engineer I
  • FIS Global
  • San Antonio, TX OTHER,FULL_TIME
  • Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Job DescriptionWe are FIS. Our technology power...
  • 2 Days Ago

F
Technical Support Engineer I
  • FIS
  • San Antonio, TX FULL_TIME
  • Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Job DescriptionWe are FIS. Our technology power...
  • 2 Days Ago

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0 Technical Support Analyst jobs found in San Antonio, TX area

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Cybersecurity Network Defense Analyst
  • CACI International, Inc.
  • San Antonio, TX
  • Cybersecurity Network Defense Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Requir...
  • 3/28/2024 12:00:00 AM

M
Operations Support Specialist II
  • Mycwt
  • San Antonio, TX
  • Job Description Operations Support Specialist II - ( 210000O8 ) * Issuing complex domestic/international tickets to incl...
  • 3/28/2024 12:00:00 AM

E
SAP - Senior Analyst - Service Delivery Center
  • Ernst & Young LLP
  • San Antonio, TX
  • **Cookie information** Location: San Antonio * Assist and guide customers in the selection, implementation and support o...
  • 3/28/2024 12:00:00 AM

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Hybrid Bilingual (Spanish/English) Helpdesk Specialist, San Antonio
  • Patriot, LLC
  • San Antonio, TX
  • The Bilingual Service Desk Analyst I will be able to communicate fluently in English and in Spanish to serve as the firs...
  • 3/27/2024 12:00:00 AM

H
Sr. Technical Project Manager - San Antonio, TX
  • H-E-B
  • San Antonio, TX
  • Responsibilities: What you'll be doing: - Sr. Project Managers should have deep systems implementation experience which ...
  • 3/27/2024 12:00:00 AM

A
Cybersecurity Network Defense Analyst
  • Apex Systems
  • San Antonio, TX
  • Cybersecurity Network Defense Analyst Client Industry: Government/Professional Services and Information Technology Job T...
  • 3/27/2024 12:00:00 AM

C
Systems Analyst (Data Analytics)
  • Contact Government Services, LLC
  • San Antonio, TX
  • Systems Analyst (Data Analytics) Employment Type: Full-Time, Mid-Level Department: Information Technology As a CGS Syste...
  • 3/27/2024 12:00:00 AM

H
Tableau Report Developer - Business Support
  • H-E-B
  • San Antonio, TX
  • Responsibilities: The H-E-B Planning & Analysis Team develops and maintains budgets and financial systems while providin...
  • 3/26/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,671 to $44,117
San Antonio, Texas area prices
were up 1.2% from a year ago

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