Technical Support Analyst jobs in Orem, UT

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Technical Support Analyst
  • Nerd United
  • Lehi, UT FULL_TIME
  • Description

    We are seeking a highly motivated and customer-focused Technical Support Analyst to join our team. As a Technical Support Analyst, you will play a crucial role in providing exceptional support to our customers and collaborating closely with our customer service teams. Your responsibilities will include handling ticket creation, reporting, and resolving technical issues, ensuring a smooth and efficient customer experience.

    Key Responsibilities:
    Customer Support:
    - Interact with customers to understand and troubleshoot technical issues.
    - Provide timely and accurate responses to customer inquiries through various channels.
    - Collaborate with customer service teams to address and resolve customer concerns effectively.

    Ticket Creation and Management:
    - Create and manage support tickets to track customer issues and resolutions.

     - Prioritize and escalate tickets as needed to ensure timely resolution.

     - Maintain detailed documentation of customer interactions and issue resolutions.

    Technical Troubleshooting:

     - Diagnose and resolve technical issues reported by customers.

     - Work closely with internal technical teams to escalate and resolve complex problems.

     - Provide clear and concise instructions to customers for issue resolution.

    Reporting and Analysis:
    - Generate reports on common technical issues to identify trends and areas for improvement.
    - Collaborate with cross-functional teams to analyze support data and implement proactive solutions.
    - Contribute insights to improve product functionality and customer satisfaction.

    Database Knowledge:
    - Possess a fundamental understanding of SQL, MongoDB, and databases.
    - Ability to run basic queries and troubleshoot database-related issues.
    - Collaborate with the development team to relay customer-reported database problems.

    Requirements

    Qualifications:
    - Bachelor's degree in a relevant technical field or equivalent practical experience.
    - Proven experience in a technical support role, preferably in a customer-facing environment.
    - Strong problem-solving skills and ability to troubleshoot technical issues independently.
    - Excellent communication skills with the ability to convey technical information clearly to non-technical users.
    - Basic understanding of SQL, MongoDB, and databases.
    - Familiarity with ticketing systems and customer support software.

    Preferred Skills:
    - Previous experience in a software development or technology company.
    - Experience using Atlassian product such as Jira Service Management, Confluence, JIRA.
    - Familiarity with cloud computing platforms.
    - Strong attention to detail and organizational skills.

    If you are passionate about technology, enjoy helping customers, and thrive
    in a collaborative environment, we invite you to apply for this exciting
    opportunity. Join us in delivering top-notch technical support and contributing
    to the success of our customers.

  • 8 Days Ago

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Technical Support Analyst (OIT 3/4 Time)
  • Brigham Young University
  • Provo, UT FULL_TIME
  • The Technical Support Analyst supports the Office of IT and campus customers by directing data analysis services and implementing quality customer service for our Core Support and Operations team and ...
  • Just Posted

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Technical Analyst Resident
  • Mountain View Hospital
  • Payson, UT FULL_TIME
  • Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
  • 1 Month Ago

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Technical Support Representative (Customer Support)
  • Curve Dental
  • Provo, UT FULL_TIME
  • About Curve Dental: Curve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our softw...
  • Just Posted

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Technical Support Engineer - Contract
  • TalentBurst, Inc.
  • Lehi, UT FULL_TIME
  • Tittle: Technical Support EngineerDuration: 5 monthsLocation: Lehi UT, 84043 (Onsite) Duties: Direct responsibility for support of top accounts for Client's Experience Platform. Partner with the Engin...
  • 19 Days Ago

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Technical Support Engineer
  • Intelliswift Software
  • Lehi, UT FULL_TIME
  • Job Title:Technical Support EngineerDuration: 6 MonthsLocation: Lehi, UT 84043 HybridIntelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and so...
  • 20 Days Ago

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0 Technical Support Analyst jobs found in Orem, UT area

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Technical Support Engineer
  • Russell Tobin
  • Lehi, UT
  • Job Title: Technical Support Engineer Location: Lehi, UT Duration: 6 months contract Pay Range: $28/hr-$35/hr on W2 Depe...
  • 3/28/2024 12:00:00 AM

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Technical Support Engineer
  • Ursus, Inc.
  • Lehi, UT
  • JOB TITLE: Technical Support Engineer LOCATION: Lehi, UT PAY RANGE: $29 - $39/hr DURATION: 5 months COMPANY: Our client ...
  • 3/28/2024 12:00:00 AM

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Adjudication Analyst
  • SmithRx
  • Lehi, UT
  • **Adjudication Analyst** at SmithRx Lehi, UT **Who we are:** SmithRx is a rapidly growing, venture-backed Health-Tech co...
  • 3/28/2024 12:00:00 AM

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Business Intelligence Analyst
  • SafeStreets
  • Lehi, UT
  • We are looking for a Business Intelligence Analyst with an emphasis on FP&A to join our team. The ideal candidate will b...
  • 3/27/2024 12:00:00 AM

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Service Desk Analyst
  • eTeam
  • Salt Lake City, UT
  • Job Title: Service Desk Analyst Location: Salt Lake City, UT 84101 (Onsite) Duration: 10+ Months+ High possibility of ex...
  • 3/24/2024 12:00:00 AM

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Service Desk Analyst
  • Momentum Resource Solutions
  • Salt Lake City, UT
  • Job Description Job Description Our client, a multinational investment firm, is searching for a Service Desk Analyst. Th...
  • 3/24/2024 12:00:00 AM

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IT Support/Helpdesk support
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Job title: The Service Desk Analyst Location: South Jordan UT Duration: 6 months Pay rat...
  • 3/24/2024 12:00:00 AM

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IT Project Engineer
  • i.t.NOW
  • Pleasant Grove, UT
  • Job Description Job Description Project Engineer position is Full-Time & In Office Who we are: i.t.NOW™ is Utah’s premie...
  • 3/24/2024 12:00:00 AM

Orem is a city in Utah County, Utah, United States, in the northern part of the state. It is adjacent to Provo, Lindon, and Vineyard and is about 45 miles (72 km) south of Salt Lake City. Orem is one of the principal cities of the Provo-Orem, Utah Metropolitan Statistical Area, which includes all of Utah and Juab counties. The population was 84,324 at the 2000 census, while the 2010 population was 88,328 making it the fifth-largest city in Utah. Utah Valley University is located in Orem. The Orem Owlz of the minor league baseball Pioneer League play their home games at the college. Orem uses ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$33,057 to $42,063
Orem, Utah area prices
were up 2.3% from a year ago

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