Technical Support Analyst jobs in New Jersey
Recently Added Technical Support Analyst jobs
Freight Sales Support Analyst
- Synerfac Technical Staffing
-
Edison, NJ
FULL_TIME
-
International Freight Forwarding Company in Edison, NJ is seeking a Direct Hire Freight Sales Support Analyst
The Freight Sales Support Analyst role is a position designed to assist with the growth and development of the organization. As part of the Sales Support team, the position will report to the Sales & Marketing and respective Branch Manager, and should include skills of account management, quoting, customer service, data analysis, troubleshooting obstacles for alternatives, and sales support. Strong written and oral communication skills, and experience with MS Excel are also required. Ability to multitask and work in a fast-paced environment essential.
We are in search of a versatile, energetic, and driven individual to join our team in the North East of the United States as a Freight Sales Support Analyst. In this role, you will be responsible for overseeing and efficiently managing our pricing to ensure our competitiveness in the market, and optimize customer satisfaction. Your key responsibilities will involve collaborating with stakeholders across different departments and utilizing external resources to conduct market evaluations, and analyze prospects, ultimately providing valuable analytical reports. If you are motivated to contribute to our organization's success and possess the acumen to excel in a dynamic environment, we eagerly anticipate your application.
DUTIES AND RESPONSIBILITIES:
- Conduct data analysis and interpretation to identify trends, patterns, and potential opportunities.
- Keep pricing records for customers up to date, managing rate sheets and pricing databases.
- Establish and uphold Standard Operating Procedures (SOPs) to ensure service consistency and excellence for both existing and new customers, actively participating in the implementation process of newly acquired business.
- Generate pricing and business analysis reports, presenting them to senior management to support informed decision-making processes.
- Take ownership of day-to-day sales support for assigned accounts, which includes communicating with clients, creating necessary reports, rate matrices, sales proposals, spot quotes, and quarterly quotes, as well as updating client information forms.
- Coordinate with the overseas team for rate requests and discussions.
- Prepare monthly reports on each assigned account, analyzing any business changes and contributing to new business development initiatives.
- Play a vital role in expanding business with existing accounts, exploring and incorporating new trade lanes.
- Utilize all internal and external software and databases, including CRM, to streamline processes and enhance efficiency.
- Prepare RFI (Request for Information) and RFQ (Request for Quotation) documents or any other rate proposals as required.
- Attend sales meetings, sales calls, or management meetings as requested.
- Proactively seek alternative shipping solutions, including exploring new routes when necessary.
- Education: Bachelor's degree or higher.
- Experience: 2-5 years of combined experience in pricing, sales, and analysis.
- Industry Knowledge: Familiarity with the International Shipping and Transportation industry.
- Software Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint) and skilled in conducting internet and media research.
- Supply Chain Expertise: Experience in Supply Chain and Logistics, with particular exposure to CPG, FMCG, and Beverage sectors considered a significant advantage.
- Additional Skills: Knowledge in Freight Procurement Software is a plus.
- Numerical Acumen: Demonstrated ability to calculate figures and amounts accurately.
- Attention to Detail: Acute attention to detail, along with strong organizational and problem-solving skills.
- Excellence and Standards: A commitment to excellence and high standards in all tasks undertaken.
- Communication Skills: Excellent written and verbal communication skills, with the ability to understand and follow written and verbal instructions.
- Adaptability: Versatility, flexibility, and a willingness to work effectively within constantly changing priorities.
- Pricing Insight: Clear understanding of pricing and market conditions.
- Interpersonal Abilities: Strong communication skills to interact effectively with various stakeholders.
Problem Solving: Demonstrates exceptional problem-solving skills, promptly identifying and resolving issues. Skillfully gathers and analyzes information, generating creative and innovative solutions. Thrives in group problem-solving situations, thinking outside the box to achieve optimal outcomes. Maintains rationality when dealing with emotional topics, contributing to effective decision-making.
Customer Service: Exhibits a customer-centric approach, skillfully handling difficult or emotional customer situations. Responds promptly to customer needs and actively seeks feedback to enhance service and overall satisfaction. Proactively assists customers and promptly provides rates, ensuring timely responses to their requests. Remains committed to delivering exceptional service and consistently upholds customer commitments.
Teamwork: Demonstrates a fine balance between team and individual responsibilities, fostering a collaborative work environment. Embraces others' perspectives and provides constructive feedback, contributing to a positive team spirit. Prioritizes the team's success over individual interests, fostering a cohesive and supportive atmosphere. Successfully collaborates with demanding and difficult individuals, promoting effective teamwork.
Ethics: Treats all individuals with unwavering respect and integrity, upholding the core values of the organization. Inspires trust among colleagues and stakeholders through consistent commitment and ethical conduct. Demonstrates dedication to maintaining ethical standards in all aspects of work.
Attendance/Punctuality: Exhibits exemplary attendance and punctuality, ensuring full coverage of work responsibilities. Arrives at meetings and appointments on time, demonstrating reliability and commitment to professional obligations.
REPORTS TO: SVP Sales & Marketing USA
Salary paying $60,000-$80,000
Karina Rodriguez
Synerfac Technical Staffing
Phone: 732-271-9333
krodriguez@synerfac.com - 1 Month Ago
Technical Customer Support Analyst
- Creative MediaWorks
-
Pennington, NJ
FULL_TIME
- Who We Are For over 30 years, Creative MediaWorks (CMW) has delivered solutions to the exacting standards of life science companies and their agencies. Speakcore is an enterprise level software platfo...
- 26 Days Ago
Technical Support Analyst Level 1
- Holy Name Medical Center
-
Hackensack, NJ
FULL_TIME
- Description Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residen...
- 13 Days Ago
Senior Technical Support Analyst, Jersey City - 7537
- ION Group
-
Jersey, NJ
FULL_TIME
- Who Are We?The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible f...
- 18 Days Ago
Actuarial Analyst II
- Healthcare Support
-
Newark, NJ
FULL_TIME
- Actuarial Analyst II Remote HealthCare Support is actively seeking a Actuarial Analyst II to fill an opening with one of the nation’s largest managed care organizations. Daily Responsibilities for Act...
- 7 Days Ago
Clinical Analytics Analyst III
- Healthcare Support
-
Newark, NJ
FULL_TIME
- Remote Clinical Analytics Analyst III HealthCare Support is actively seeking a Remote Clinical Analytics Analyst III to fill an opening with a the Nation's leading health solutions company in the Unit...
- 27 Days Ago
Technical Support Analyst jobs at Popular Companies
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$39,522 to $50,291
Most Popular Cities in New Jersey for Technical Support Analyst Jobs
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