Technical Support Analyst jobs in Myrtle Beach, SC

About us

Asset Technology Group (ATG) is a growing Managed Services IT firm that specializes in technology infrastructure for small to medium size businesses on the East Coast. ATG is made up of a tight knit group of dedicated professionals that excel in and are continually developing their specific areas expertise. ATG has a great opportunity for a self-motivated individual who accomplishes tasks without the need of micro-management.

ATG provides a growth plan for Level I Technicians, with ability to advance to a Level II quickly. Growth of our technicians is very important to us; we provide reimbursement for certifications. As we grow, you grow.

Are you looking for a challenging place to work that offers great opportunities for growth? Are you a forward-thinker with a positive, take charge attitude?
Do you want to be part of a winning team?

We are currently looking for a Level I (Tier I) IT Technician to help develop solutions to problems and assist in server, desktop and network related issues for our clients. The ideal candidate is someone who is self-motivated and capable of solving technical issues both independently and in a team setting. We're looking for individuals who are willing to roll up their sleeves, get dirty, and spend time troubleshooting technical issues.

Responsibilities & Duties:

• Respond to service calls promptly.
• Troubleshoot problems quickly and effectively.
• Provide end to end desktop and network support for our clients.
• Configure new computers or network devices.
• Carefully and completely document work.
• Communicate effectively with all staff members, including the CEO.
• Prioritize daily tasks and achieve due dates.
• ALWAYS provide an exceptional customer service experience.

You should:

• Be well versed in troubleshooting and resolving issues related to Microsoft Windows desktop and server operating systems.
• Be able to provide input on projects and assignments.
• Have energy and the desire to work in a fast-growing company that presents new challenges every day with hardware, software, and other diverse technology.
• Be a motivated, organized person with a positive attitude and an innovative spirit.
• Exhibit a willingness to learn and ability to manage multiple tasks and projects simultaneously.
• Be able to speak to end users in non-technical terms (no geek speak).

Required Qualifications & Skills:

• 1 year experience in Information Technology
• Server administration experience with Microsoft Windows Server 2012, 2016, and 2019
• Desktop support for Microsoft Windows 7, 10, and 11
• Experience with Hyper-V
• Ability to troubleshoot a variety of IT related issues in a business network environment (Including, but not limited to, Microsoft Windows Server & Desktop OS, Microsoft Office & Office 365, Network, VOIP, Internet issues, Peripherals, equipment at client locations)
• Special consideration will be given to applicants with Microsoft certifications (MTA, MSCA, MCSE)
• A certification a PLUS

Job Requirements:

• Valid Driver’s license with good driving record
• Able to pass a background check
• US Work Authorization required
• Duties may require being on call periodically and working outside normal working hours
• Ability to lift standard computer equipment (PCs, Printers, etc)

If you are interested in receiving more information about job opportunities or wish to apply, please contact information@assettg.com.
All applicants must submit a resume via email. We will be in touch, once a resume has been evaluated.

Thank you for your interest!

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Experience:

• IT support: 1 year (Required)
• Customer Service: 1 year (Required)

License/Certification:

• CompTIA A certification (Preferred)

Ability to Relocate:

• Florence, SC: Relocate before starting work (Required)

Work Location: In person