Technical Support Analyst jobs in Manhattan, KS

H
Field Technical Print Support
  • Hewlett Packard
  • Topeka, MS OTHER
  • Job Summary
    • This role is responsible for delivering tailored service delivery support to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.

    Responsibilities
    • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
    • Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
    • Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
    • Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
    • Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
    • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
    • Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
    • Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
    • Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
    • Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

    Education & Experience Recommended
    • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
    • Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

    Preferred Certifications
    NA

    Knowledge & Skills
    • Automation
    • Chemistry
    • Commissioning
    • Customer Relationship Management
    • Customer Support
    • Electrical Engineering
    • Electromechanics
    • Electronics
    • Environment Health And Safety
    • Field Service Management
    • Hand Tools
    • Key Performance Indicators (KPIs)
    • Operating Systems
    • Preventive Maintenance
    • Process Improvement
    • Safety Standards
    • Technical Services
    • Technical Support
    • Technical Training
    • Test Equipment

    Cross-Org Skills
    • Effective Communication
    • Results Orientation
    • Learning Agility
    • Digital Fluency
    • Customer Centricity

    Impact & Scope
    • Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

    Complexity
    • Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

    Disclaimer
    • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
  • 3 Days Ago

P
Program Management Analyst Technical Specialist
  • Peraton
  • Topeka, KS FULL_TIME
  • Responsibilities Peraton is seeking a Program Management Analyst Technical Specialist to join our team of diverse, qualified individuals. The Program Management Analyst works at the United States Post...
  • 1 Month Ago

F
Technical Support - Plumbing Helpdesk ( REMOTE )
  • Facilities Resource Group
  • Lawrence, KS FULL_TIME
  • FRG seeks Noritz TECHNICAL SUPPORT - PLUMBING HELPDESK Agent (REMOTE) Facilities Resource Group (“FRG”) seeks Remote Plumbing Technical Support Agent to join Noritz service helpdesk. The Technical Sup...
  • 3 Days Ago

C
Technical Support/Customer Advocate Agent
  • CLX Gaming
  • Emporia, KS FULL_TIME
  • THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
  • 6 Days Ago

C
Technical Support/Customer Advocate Agent
  • CLX Gaming
  • Lawrence, KS FULL_TIME
  • THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
  • 8 Days Ago

C
Technical Support/Customer Advocate Agent
  • CLX Gaming
  • Manhattan, KS FULL_TIME
  • THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
  • 10 Days Ago

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0 Technical Support Analyst jobs found in Manhattan, KS area

U
Quality Control Manager
  • ULTRA ELECTRONICS OCEAN SYSTEMS INC.
  • Manhattan, KS
  • Ultra Electronics, ICE is seeking a Quality Control Manager to join our Quality Team. This role is responsible for super...
  • 3/29/2024 12:00:00 AM

T
Network Specialist
  • Tyto Athene, LLC
  • Fort Riley, KS
  • Tyto Athene, has an opening for a Network Specialist to support our team at Fort Riley, KS. The Network Specialist ensur...
  • 3/28/2024 12:00:00 AM

K
FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Manhattan, KS
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

K
FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Junction City, KS
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

A
Intern - Operations
  • Axiota US Inc
  • Wamego, KS
  • Job Description Job Description Axiota Animal Health is an innovative global company that discovers, develops, and marke...
  • 3/26/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Manhattan, KS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

C
PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Manhattan, KS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/26/2024 12:00:00 AM

C
PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Junction City, KS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Manhattan is a city in northeastern Kansas in the United States at the junction of the Kansas River and Big Blue River. It is the county seat of Riley County, although it extends into Pottawatomie County. As of the 2010 census, the city population was 52,281. The city was founded by settlers from the New England Emigrant Aid Company as a Free-State town in the 1850s, during the Bleeding Kansas era. Nicknamed "The Little Apple" as a play on New York City's "Big Apple", Manhattan is best known as the home of Kansas State University and has a distinct college town atmosphere. Fort Riley, a United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$32,892 to $41,853
Manhattan, Kansas area prices
were up 1.3% from a year ago

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