Technical Support Analyst jobs in Maine

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Technical Support Analyst
  • FieldStack
  • Portland, ME FULL_TIME
  • About us

    FieldStack introduced its disruptive Lean Retail Platform in 2013 to bring the advanced capabilities of global chains to ALL retailers, and we've been growing ever since. We have a rock-solid financial strength, fantastic clients, and exceptionally talented employees.

    As a Technical Support Analyst, your primary responsibility is to ensure an excellent client experience. In this position, you will ensure client satisfaction by resolving issues and being the voice of the client to internal teams. You will work with clients to ensure they are utilizing the FieldStack application to its fullest extent. You will be a FieldStack subject matter expert and quickly establish close relationships with clients, product management, and product development.

    We are growing and are seeking creative problem solvers to join our team. You’ll handle a variety of responsibilities spanning hardware, software, database, and web work.

    Essential Functions:

    • Perform direct client support via telephone, ticketing system and email
    • Be the first technical interface between FieldStack and our clients
    • Understand and define the problem statement and scope of client concerns
    • Promptly communicate with clients and internal stakeholders to resolve technical issues and close support tickets
    • Understand product functionality and drive client focused solutions
    • Own technical issues and resolutions, collaborate with the development team when necessary
    • Utilize patience, good listening skills, clear and concise terms, and respectful communication to coach clients through processes and help develop confidence in the product/service
    • Function as an independent producer, but also work effectively and collaboratively as part of the fast-paced team
    • Participate in on-call rotation for after-hours support emergencies (the following Tuesday after an on-call week will be granted as PTO)
    • Regularly create and maintain documentation
    • Contribute to the department attainment of organizational objectives and high client satisfaction
    • Record time tracking for case management
    • Other duties as assigned

    Knowledge, Skills, Abilities:

    • Minimum of 1 year experience in a product support, development or troubleshooting capacity, SaaS experience preferred
    • Operational experience with performing SQL commands using SSMS
    • Experience with HTML and CSS preferred
    • Experience with various operating systems preferred, Windows required
    • Experience troubleshooting hardware, personal computer, and application issues
    • Retail experience is beneficial
    • Experience building reports from SQL data is helpful
    • Excellent verbal and written communication skills
    • Excellent interpersonal and customer service skills
    • Excellent organizational skills and attention to detail
    • Excellent time management skills with a proven ability to meet deadlines
    • Strong analytical and problem-solving skills, including lateral thinking and the ability to use several techniques and approaches when finding solutions.
    • Ability to prioritize tasks
    • Thorough understanding of, or the ability to quickly learn about, the product
    • Proficient with Microsoft Office Suite or related software

    Education and Experience:

    • Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering preferred, but equivalent work experience in lieu of a degree will be considered

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Vision insurance

    Compensation package:

    • Bonus opportunities

    Experience level:

    • 1 year

    Schedule:

    • Monday to Friday

    Experience:

    • Technical Support: 1 year (Preferred)

    Ability to Commute:

    • Portland, ME 04103 (Required)

    Work Location: In person

  • 3 Days Ago

G
Account Receivable Analyst (Hybrid)
  • Global Technical Talent
  • Portland, ME FULL_TIME
  • Job Description : Account Receivable Analyst will review, reconcile, and apply payments to customer accounts. Answer inquiries concerning customer accounts and the proper application of received payme...
  • 1 Month Ago

S
Senior Technical Analyst
  • SITA Switzerland Sarl
  • Cherryfield, ME OTHER
  • Overview As a Senior Technical Analyst, you will provide end-to-end support for SITA suites to customers. A Senior Technical Analyst develops, fosters, and maintains relationships with Project Managem...
  • 22 Days Ago

D
Developer Support Manager (Technical Support)
  • DocuSign
  • Southport, ME FULL_TIME
  • Company Overview DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtua...
  • 21 Days Ago

T
IT / Technical Support Specialist
  • The Fedcap Group
  • South Portland, ME FULL_TIME
  • FedCap is currently hiring for a full-time IT / Technical Support Specialist to provide an array of assistance to our staff in the South Portland, ME area. This information technology position earns a...
  • 21 Days Ago

D
Technical Support Engineer
  • DocuSign
  • Southport, ME FULL_TIME
  • Company Overview DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtua...
  • 23 Days Ago

E
Technical Support Analyst
  • Edgewater Federal Solutions, Inc.
  • Carlsbad, NM
  • Overview: Edgewater Federal Solutions, Inc. is currently seeking a Technical Support Analyst to provide support to the W...
  • 3/29/2024 12:00:00 AM

B
Technical Support Analyst
  • Beacon Hill Staffing Group, LLC
  • Tempe, AZ
  • Are you a technical support specialist, seeking an enterprise, technology driven employer, to where you can have the opp...
  • 3/28/2024 12:00:00 AM

H
Technical Support Analyst
  • HCSS Employer, Inc.
  • Sugar Land, TX
  • Were HCSS. Were a software company based in Sugar Land, TX and we provide innovative solutions for the construction indu...
  • 3/28/2024 12:00:00 AM

C
Technical Support Analyst
  • CYNET SYSTEMS
  • Richmond, VA
  • Job Description: Pay Range $30hr - $35hr Responsibilities: Technical Support on the Help Desk which will involve: Softwa...
  • 3/28/2024 12:00:00 AM

B
Technical Support Analyst
  • Bon Appetit Danish, Inc.
  • Vernon, CA
  • Job Description Job Description Overview: · Under close supervision of the IT Manager, using established procedures, pro...
  • 3/27/2024 12:00:00 AM

V
Technical Support Analyst
  • Visionaire Partners
  • Albuquerque, NM
  • Technical Support Analyst This is an exciting opportunity for a sharp Tier I Technical Support Analyst / Help Desk Analy...
  • 3/25/2024 12:00:00 AM

V
Technical Support Analyst
  • Visionaire Partners
  • Albuquerque, NM
  • Job Description Job Description Technical Support Analyst This is an exciting opportunity for a sharp Tier I Technical S...
  • 3/25/2024 12:00:00 AM

L
Defense Technical Support Analyst
  • Leidos
  • Peachtree Corners, GA
  • Description Looking for an opportunity to make an impact? Unleash your potential at Leidos, we deliver innovative soluti...
  • 3/8/2024 12:00:00 AM

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,657 to $44,099

Technical Support Analyst
Act as the first point of contact for all technical support issues for the entire Gersh user community for all hardware and software applications.
March 22, 2023
Technical Support Analyst in Rome, NY
Enter, monitor, and update support desk tickets in the Tracking System trouble ticket system to track progress and resolution of customer issues.
February 09, 2023
Technical Support Analyst in Riverview, FL
Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
March 07, 2023