Technical Support Analyst jobs in Lawrence, KS
Recently Added Technical Support Analyst jobs
Field Technical Print Support
- Hewlett Packard
-
Topeka, MS
OTHER
-
Job Summary
- This role is responsible for delivering tailored service delivery support to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.
Responsibilities
- Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
- Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
- Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
- Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
- Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
- Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
- Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
- Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
- Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Preferred Certifications
NA
Knowledge & Skills
- Automation
- Chemistry
- Commissioning
- Customer Relationship Management
- Customer Support
- Electrical Engineering
- Electromechanics
- Electronics
- Environment Health And Safety
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Operating Systems
- Preventive Maintenance
- Process Improvement
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
- Test Equipment
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
- Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
- 24 Days Ago
Technical Support/Customer Advocate Agent
- CLX Gaming
-
Emporia, KS
FULL_TIME
- THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
- Just Posted
Technical Support/Customer Advocate Agent
- CLX Gaming
-
Lawrence, KS
FULL_TIME
- THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
- 1 Day Ago
Technical Support/Customer Advocate Agent
- CLX Gaming
-
Manhattan, KS
FULL_TIME
- THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
- 3 Days Ago
Technical Support - Plumbing Helpdesk ( REMOTE )
- Facilities Resource Group
-
Lawrence, KS
FULL_TIME
- FRG seeks Noritz TECHNICAL SUPPORT - PLUMBING HELPDESK Agent (REMOTE) Facilities Resource Group (“FRG”) seeks Remote Plumbing Technical Support Agent to join Noritz service helpdesk. The Technical Sup...
- 7 Days Ago
Actuarial Support Lead Analyst
- Security Benefit Business Services / Everly Life
-
Topeka, KS
FULL_TIME
- Security Benefit is seeking an Actuarial Support Lead Analyst to join the Business Analytics and Data Analysis team under the Data Organization. This position may be based in Topeka, KS, Overland Park...
- 17 Days Ago
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0 Technical Support Analyst jobs found in Lawrence, KS area
Java Developer (OSS/BSS)
- Abode Techzone LLC
-
Bonner Springs, KS
- Job Title: Java Developer (OSS/BSS) Job Summary: We are seeking a talented Java Developer with experience in OSS/BSS (Op...
- 4/18/2024 12:00:00 AM
Loan Support Analyst Senior - Insurance - Midland
- PNC Financial Services Group, Inc.
-
Overland Park, KS
- Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
- 4/18/2024 12:00:00 AM
Technical Project Manager
- Innova Solutions
-
Topeka, KS
- Innova Solutions is immediately hiring for a TechnicalProject Manager Position type: 6 month Contract to Hire Duration: ...
- 4/18/2024 12:00:00 AM
Fulfillment Center IT Systems Engineer
- 1A Auto
-
Olathe, KS
- About 1A Auto 1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team...
- 4/17/2024 12:00:00 AM
Programmer Analyst III
- Integrity Marketing
-
Olathe, KS
- Integrity is one of the nations leading independent distributors of life, health and wealth insurance products. With a s...
- 4/17/2024 12:00:00 AM
Software Engineer, Performance and Capacity Testing - Hybrid - Lenexa
- Cboe
-
Lenexa, KS
- Job Description About Cboe Cboe is one of the world’s largest exchange holding companies, offering cutting-edge trading ...
- 4/16/2024 12:00:00 AM
Fulfillment Center IT Systems Engineer
- 1a Auto
-
Olathe, KS
- About 1A Auto 1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team...
- 4/14/2024 12:00:00 AM
Business Analyst
- Fusion Health
-
Topeka, KS
- Job Description Job Description Salary: Fusion Health is seeking a bright, motivated, and outgoing Business Analyst to j...
- 4/14/2024 12:00:00 AM
About Lawrence, Kansas
Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University.
Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,041 to $43,316
Lawrence, Kansas area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Support Analyst do?
Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023