Technical Support Analyst jobs in Kalamazoo, MI

Job Description

Ultimate Staffing is looking for a Technical Customer Support Specialist for our medical device client in Portage, MI.

Contract Duration: 8 months (with opportunity to extend or convert)

Pay: $20-30hr

Work Schedule: Shift will be either 9:30am - 6:00pm, or 10:30am - 7:00pm

Job Responsibilities

· Answers phone calls/emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.

· Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

· Reports issues in Salesforce.

· May be involved in customer training.

· Provides support to customers/users where the product is highly technical or sophisticated in nature.

Job Qualifications

· This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.

· Roles typically require an extensive amount of practical knowledge gained through experience.

· Job requires an understanding and application of procedures and concepts of own discipline.

· The job requires the ability to make judgements based on practice and previous experience.

· May include hands on troubleshooting and training at the local depot.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.