Technical Support Analyst jobs in Houston, TX

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IT Support Analyst I
  • U.S. Legal Support
  • Houston, TX FULL_TIME
  •  

    Our Company

    U.S. Legal Support is a pure, people-to-people service business. The entire secret to our phenomenal growth is our people – both our employees, and the reporters we work with. We work to take great care of both.


    Learn more about our business and our history at https://www.uslegalsupport.com/about-usls/. Ask our Human Resources team for detailed information on our expanding employee benefits.


    IT Support Analyst 


    Your Role on Our Team

    An IT Support intern will provide technical support to internal staff. A successful candidate will possess an aptitude for working with a breadth of software, applications, and hardware systems for undertaking the analysis and resolution of all reported discrepancies. 


    The scope of support provided will include U.S. Legal employees at our corporate headquarters in Houston, our U.S. Legal offices across the United States, and varying remote locations across the world.


    This will be an intermediate role within the world of enterprise-level IT Service Management. The duties assigned may vary in complexity to amplify the candidate’s experience while supporting the needs of the company.



    Your Responsibilities

    • Answer, document, and triage all new work requests received through our phone call queue, through our messaging/email applications, or in-person.
    • Review, organize, and prioritize all pending work assigned to our team in ServiceNow.
    • Identify and analyze issue trends and collaborate with team members to isolate deeper root causes and potential permanent solutions.
    • Identify and escalate widely impactful and time-sensitive matters to senior analysts, leadership within the team, or IT personnel within other teams as directed.
    • Provide support for users seeking technical assistance for incidents assigned to our team.
    • Provide support to remote users employing tactical verbal guidance and remote desktop applications.
    • Provide after-hours support for requests submitted during scheduled on-call rotations.
    • Coordinate with other IT teams and external product/service vendors on advanced and comprehensive matters respective to the imminent technical needs of the business.
    • Exercise sound professional judgment in the analysis of problems while attempting solutions or deciding the proper level of maintenance required to restore proper functionality.
    • Assist with building knowledge documentation for common issues and processes.
    • Educate users on the availability and usage of IT-managed products and services.
    • Facilitate the creation, administration, and termination of user accounts and their resourced enterprise applications.
    • Maintain accurate records of all services performed for all calls, incidents, and tasks within our current CSM solutions for auditing and continuity purpose.


    What We Desire in a Candidate

    • A high school diploma recipient (or equivalent), preferably with a degree and/or certifications in a computer science-relative field. 
    • Experienced with two years of concentrated work in computer technology or computer services.
    • Experienced with incident management through enterprise CSM solutions.
    • Experienced with using, administering, and troubleshooting Office365 applications.
    • Familiar with Windows/Linux administration.
    • Familiar with Remote Server Administration Tools.
    • Familiar with Remote Desktop applications.
    • Familiar with mobile device management solution administration.
    • Familiar with network troubleshooting layer 1-3.
    • Familiar VOIP solution management.
    • Versed in verbal & written business-level communication.
    • Customer service-oriented & telephonically eloquent.
    • Analytical and attentive to details.
    • Organized & timely.
    • Able to lift 50 lbs.


    What We Offer

    • A supportive learning environment with opportunities to grow your technical skills.
    • Interaction with a diverse team of professionals with vast experiences and technical pathways.
    • Exposure to the legal industry as it relates to technology.
    • Periodic performance reviews to ensure the work and training you receive are tailored to help align you with your goals within your IT career pathway.
    • A flexible office/remote work schedule structured around your needs and the needs of the business with occasional early dismissal days and periodic overtime group initiatives.
    • Monthly and quarterly internal events to celebrate team accomplishments.


    If you’re eager to learn, passionate about technology, and ready to contribute to our team, we encourage you to apply for this exciting IT Support Analyst position!


    Discover why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support

  • 7 Days Ago

H
Technical Analyst
  • Houston Methodist
  • Houston, TX FULL_TIME
  • At Houston Methodist, the Technical Analyst position is responsible for ensuring the continuity of IT services for end users through the timely response and resolution of routine requests and concerns...
  • 5 Days Ago

C
Technical Analyst
  • Clifford Chance
  • Houston, TX FULL_TIME
  • Job DescriptionDESCRIPTION:Clifford Chance US LLP is seeking a full time Technical Analyst. This role will have a high degree of face-to-face interaction with all levels within the Firm and will be ex...
  • 6 Days Ago

H
Technical Analyst
  • Houston Methodist
  • Sugar, TX FULL_TIME
  • OverviewAt Houston Methodist, the Technical Analyst position is responsible for ensuring the continuity of IT services for end users through the timely response and resolution of routine requests and ...
  • 13 Days Ago

F
Technical Analyst
  • Fusion Global Solutions
  • Texas, TX FULL_TIME
  • Job DetailsHello,Analyst with Informatica, Mulesoft, APIs, Cobol and JCLFlorida, Texas, New York, New Jersey, MAJD:5 years' experience working in similar payments application implementation roles.Expo...
  • 13 Days Ago

U
Business Analyst
  • U.S. Legal Support
  • Houston, TX FULL_TIME
  • Are you detail - oriented, problem solver, and tech savvy? Do you thrive under pressure?U.S. Legal Support seeks a Business Analyst who can work in fast paced environment, an excellent communicator an...
  • 4 Days Ago

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0 Technical Support Analyst jobs found in Houston, TX area

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Help Desk Analyst
  • Russell Tobin
  • Houston, TX
  • Job Role: Help Desk Analyst Location: Houston, TX Duration: Apr 01, 2024 - Sep 30, 2024 Pay Range: $25/hr-$32/hr on W2 (...
  • 3/28/2024 12:00:00 AM

H
Technical Support Analyst
  • HCSS Employer, Inc.
  • Sugar Land, TX
  • Were HCSS. Were a software company based in Sugar Land, TX and we provide innovative solutions for the construction indu...
  • 3/28/2024 12:00:00 AM

B
Director of Network and Endpoint Security | Industrial Cybersecurity Consulting - 1898 & Co. (Multiple Locations)
  • Burns & McDonnell
  • Houston, TX
  • **Description** 1898 & Co. is looking for its next leader within the Security & Risk Consulting group focused on helping...
  • 3/28/2024 12:00:00 AM

E
Desktop Analyst
  • Emergent Professional Resources L.P. (EPR)
  • Houston, TX
  • Our Nationwide construction client is looking for a Bilingual (English / Spanish) Desktop Support Analyst. This is a Tie...
  • 3/27/2024 12:00:00 AM

L
Help Desk Analyst
  • LanceSoft Inc
  • Houston, TX
  • Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, ...
  • 3/27/2024 12:00:00 AM

O
Service Desk Analyst II
  • ORION
  • Houston, TX
  • POSITION SUMMARY This position supports and maintains end user workstations for all divisions within Orion. Duties will ...
  • 3/27/2024 12:00:00 AM

S
DATA ENGINEER
  • Shell Energy Solutions
  • Houston, TX
  • At Shell Energy Solutions, we believe there's a better way to power your business and home. Aligned with Shell's ambitio...
  • 3/27/2024 12:00:00 AM

R
Help Desk Analyst
  • Russell Tobin
  • Houston, TX
  • Position: Help Desk Analyst Location: Houston, TX (Onsite) Duration: 6 Months (Extension Likely) Pay Range: $28/HR-$35/H...
  • 3/24/2024 12:00:00 AM

Houston is located 165 miles (266 km) east of Austin, 88 miles (142 km) west of the Louisiana border, and 250 miles (400 km) south of Dallas. The city has a total area of 627 square miles (1,620 km2); this comprises 599.59 square miles (1,552.9 km2) of land and 22.3 square miles (58 km2) covered by water. The Piney Woods are north of Houston. Most of Houston is located on the gulf coastal plain, and its vegetation is classified as temperate grassland and forest. Much of the city was built on forested land, marshes, swamp, or prairie and are all still visible in surrounding areas.[citation need...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$36,580 to $46,546
Houston, Texas area prices
were up 2.3% from a year ago

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023