Technical Support Analyst jobs in Arlington Heights, IL

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Technical Support Analyst
  • Press Ganey
  • Schiller Park, IL FULL_TIME
  • Job Description

    The Technical Support Specialist will join a team dedicated to providing best-in-class technical product support to our customers and internal stakeholder. Working closely with Implementation, Success, Support, and Product, the Technical Support Specialist is responsible for troubleshooting and resolving issues, and ensuring stability of complex system configurations. The ideal Technical Support Specialist is a self-starter; able to understand complex data infrastructure quickly, and develop a deep understanding of process and workflows needed to efficiently support the system. Our Technical Support Specialists are able to articulate complex concepts in simple terms to internal stakeholders, and clients. In addition to resolving technical concerns in client environments, this role is also responsible for conceptualization and execution of routine proactive checkdowns to ensure stability across products and client environments.

    Duties and Responsibilities

    Provides technical expertise to internal and client stakeholders, during all stages of client lifecycle.

    Acts as the first point of escalation for concerns involving APIs, EMR, and FTP

    Works closely with engineers, implementing client FTP directories and SSO, database updates, and data migration

    Investigates and resolves complex data flow issues in a timely manner

    Makes client specific recommendations to Success stakeholders on best practice data structures

    Proactively identifies trouble areas in client configurations and resolves independently

    Understands relational databases, and utilizes knowledge to analyze large data sets

    Acts as mentor, and assists in technical training for Support Team members

    Documents technical workflows and shares with internal stake holders

  • 20 Days Ago

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Technical Support Analyst
  • Actalent
  • Bolingbrook, IL FULL_TIME
  • Description:Our client needs to bring on a Technical Support Analyst to help field incoming calls from their clients needing technical help with their devices. These calls could range from software, h...
  • 5 Days Ago

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Technical Support Analyst
  • TVG-Medulla, LLC.
  • Brook, IL FULL_TIME
  • Overview: TVG-Medulla, LLC provides support and services to two comprehensive chiropractic care companies, Chiro One Wellness Centers and MyoCore Personalized Pain Care, both industry leaders in evide...
  • 12 Days Ago

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Technical Support Analyst
  • PatientIQ
  • Chicago, IL FULL_TIME
  • About UsPatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headq...
  • 1 Month Ago

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Technical Support Analyst
  • HirexHire Career Center
  • Chicago, IL FULL_TIME
  • ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our...
  • 1 Month Ago

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IT Technical Support Analyst II
  • Network Services Co.
  • Schaumburg, IL FULL_TIME
  • Do you want to improve and support end user computing systems? Do you have a passion for being a resource and leader to others? Are you great at collaborating with team members but still able to indep...
  • 1 Day Ago

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0 Technical Support Analyst jobs found in Arlington Heights, IL area

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IT Service Desk Analyst
  • SAGIN, LLC
  • Chicago, IL
  • Job Description Job Description The Service Desk Analyst is responsible for handling first level support of service requ...
  • 3/27/2024 12:00:00 AM

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Help Desk Analyst
  • CC Industries
  • Chicago, IL
  • About CC Industries, Inc. CC Industries goes to market through a portfolio of companies in the following industries: Tra...
  • 3/26/2024 12:00:00 AM

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Entry Level Technical Support
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Position Summary Agilant Solutions is looking for a Technical Support Analyst to support...
  • 3/26/2024 12:00:00 AM

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Technical Support Analyst I
  • Burtch Works
  • Chicago, IL
  • Summary of Position: As a Technical Support Analyst, you will be responsible for providing onsite support for business t...
  • 3/25/2024 12:00:00 AM

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Sr. IT Service Desk Analyst
  • Sphera
  • Chicago, IL
  • The Sr. IT Service Desk Analyst will serve as a technical expert of Sphera’s IT Service Desk global team, participating ...
  • 3/25/2024 12:00:00 AM

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Desktop Support Analyst (Hyde Park, IL)
  • The University of Chicago Medicine
  • Chicago, IL
  • Job Description: Join one of the nations most comprehensive academic medical centers, UChicago Medicine, as a Desktop Su...
  • 3/25/2024 12:00:00 AM

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Technical Support Analyst I
  • Burtch Works
  • Chicago, IL
  • Summary of Position: As a Technical Support Analyst, you will be responsible for providing onsite support for business t...
  • 3/24/2024 12:00:00 AM

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IT Service Desk Analyst
  • NTT DATA
  • Lemont, IL
  • NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you wa...
  • 2/14/2024 12:00:00 AM

Arlington Heights is a village in Cook County in the U.S. state of Illinois. A suburb of Chicago, it lies about 25 miles (40 km) northwest of the city's downtown. The population was 75,101 at the 2010 census. It is the most populous community in the United States that is incorporated as a "village", although it is not far ahead of its nearby Illinois neighboring villages of Schaumburg and adjacent Palatine. Arlington Heights is known for Arlington Park Race Track, home of the Arlington Million, a Breeders' Cup qualifying event; it also hosted the Breeders' Cup World Thoroughbred Championships...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$37,062 to $47,159
Arlington Heights, Illinois area prices
were up 0.8% from a year ago

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023