Technical Support Analyst jobs in Arkansas

Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of developing and evolving the payment technologies needed to power Euronet’s global operations.

We are hiring a Customer Support Technical Analyst in our Little Rock, Arkansas office to provide software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The Customer Support Technical Analyst operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. The Customer Support Technical Analyst will be required to work weekend rotations and second shift assignments, when necessary. Will be required to handle after hours calls and support needs from home or remotely which include but not limited to a beeper rotation.

• Provide software application support for customers.

• Perform program coding necessary to produce a defined output by following specification using programming language.

• Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products.

• Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution.

• Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications.

• Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results.

• Serve as next level escalation for complex customer issues.

• Provide support for manager or department by composing correspondence, gathering requested information, and other administrative task.

• Coordinate with other employees or customers to accomplish specific objectives and results.