Technical Sales Support Specialist jobs in South Jordan, UT

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Technical Support Specialist
  • Filevine
  • Salt Lake, UT FULL_TIME
  • About Filevine:

    Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. 


    Our Mission

    Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.


    Job Summary

    The Technical Support team works with customers most frequently, and thus, we are looking for candidates with a passion for providing world-class support. Your job will be to understand Filevine’s products, with a high emphasis on Outlaw/FVDA, and to assist with issues, training, documentation, and escalations. We are looking for empathetic, technically skilled problem solvers with a knack for digging to the root of problems and offering solutions.

    The Technical Support team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This also means we hope after the experience is gained, Technical Support Engineers advance their career with Filevine with opportunities in:

    - Quality Assurance

    - Product Management

    - Sales Engineering

    - Data Migrations

    - Product Solutions

    - Customer Success

    This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Manager of Customer Support, you will be responsible for the following: 

    \n


    Responsibilities:
    • Provide dedicated Outlaw support for enterprise customers
    • Work directly with customers to investigate and resolve technical issues
    • Learn and gain exposure to all of our tools to become a product knowledge expert and develop the skills necessary to grow your career with us
    • Work cross-functionally with different departments to grow your knowledge, ensure we have health communications across the organization and truly provide our clients with the best experience
    • Communicate up-sale opportunities with Sales Department
    • Work with Product Owners to help them understand customer needs
    • Meet with Customer Success and Account Managers to share feedback to understand customer feedback and improve relationships
    • Help the Training team identify where customers may need more targeted or thorough training
    • Assist the recruiting and HR teams by shaping Support team onboarding procedures
    • Participating in special projects to gain a more well-rounded understanding of our organization, such as beta testing new features and shadowing other teams
    • Write internal knowledge base articles
    • Record tutorials
    • Contribute to the continuous improvement of our Support site
    • Train other client-facing teams on basic troubleshooting steps
    • Present in company meetings about updates to Support processes or tools
    • Contribute to the Customer-for-Life culture by bringing fresh ideas, strong opinions, and a passion for the customer experience


    Qualifications:
    • Demonstrated ability to effectively communicate technical and business issues and solutions across organizational levels and with customers.
    • A love for problem-solving, troubleshooting issues, and a strong drive to learn new technologies.
    • Ability to work with new technologies and assimilate information rapidly.
    • 1-3 years experience in Customer Support or similar customer service/technical support role.
    • College graduate with a technical degree or equivalent hands-on experience
    • Ability to self-manage a dynamically changing workload, and work in a fast-paced environment and prioritize work according to customer impact or severity.
    • A strong desire for growth and career advancement.


    \n

    Cool Company Benefits:

    - A dynamic, rapidly growing company, focused on helping organizations thrive 

    - Medical, Dental, & Vision Insurance (for full-time employees)

    - Competitive & Fair Pay

    - Maternity & paternity leave (for full-time employees)

    - Short & long-term disability

    - Ergonomic and height-adjustable workstations for onsite employees

    - Opportunity to learn from a dedicated leadership team

    - Weekly Taco Lunches in the summer/fall/spring for onsite employees

    - Centrally located open office building in Sugar House

    - Flexible hybrid work schedules depending on the department with some departments offering fully remote positions in the United States (R&D)

    - Top-of-the-line company swag

  • 23 Days Ago

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WordPress Technical Support Specialist
  • Strategy11
  • Draper, UT FULL_TIME
  • As a WordPress Technical Support Specialist, you will be responsible for helping people find success through the use of the Formidable Forms Plugin We are hiring a full-time Technical Support Speciali...
  • 4 Days Ago

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Program Specialist - Child Nutrition - Marketing and Technical Support
  • Salt Lake City School District
  • Salt Lake, UT FULL_TIME
  • JOB DESCRIPTION Salt Lake City School District (SLCSD) Program Specialist – Marketing and Technical Support Contract (242 Day Calendar) FTE: 1.0 Anticipated Start: August 8, 2022 Priority Screen Date:...
  • 23 Days Ago

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Technical Support
  • ASK Consulting
  • South Jordan, UT FULL_TIME
  • Job Type:Contract Posted 1 day ago Expiry Date: 30 December 2023 Referral: 234162@accuick.com "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted...
  • 21 Days Ago

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Technical Support
  • Homaxi Inc
  • Salt Lake, UT FULL_TIME
  • Responsibilities: Master product features, application scope, usage scenarios, and key values, Be able to master the debugging and operation of products independently and proficiently. Provide technic...
  • 2 Months Ago

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Outside Sales- Restaurant Specialist
  • SpotOn: Sales (Career Site)
  • Salt Lake, UT FULL_TIME
  • At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservation...
  • 23 Days Ago

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0 Technical Sales Support Specialist jobs found in South Jordan, UT area

F
Technical Support Specialist
  • Filevine
  • Salt Lake City, UT
  • About Filevine: Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for i...
  • 3/28/2024 12:00:00 AM

J
Technical Support Specialist
  • JobNimbus
  • Lehi, UT
  • We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist
  • GBS Benefits
  • South Salt Lake, UT
  • Job Description Job Description Overview: GBS Benefits, Inc. is the leader in experience, innovation, and services when ...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist
  • GBS Benefits
  • South Salt Lake, UT
  • Job Description Job Description OVERVIEW GBS Benefits, Inc. is the leader in experience, innovation and services when it...
  • 3/28/2024 12:00:00 AM

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Technical Support Engineer
  • Russell Tobin
  • Lehi, UT
  • Job Title: Technical Support Engineer Location: Lehi, UT Duration: 6 months contract Pay Range: $28/hr-$35/hr on W2 Depe...
  • 3/28/2024 12:00:00 AM

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Technical Support Engineer
  • Intelliswift Software Inc
  • Lehi, UT
  • Technical Support Engineer Lehi, UT hybrid Duration - 6 Months Pay rate - $39.44 per hour on W2 Direct responsibility ov...
  • 3/28/2024 12:00:00 AM

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Technical Support Engineer
  • Cypress HCM
  • Lehi, UT
  • Technical Support Engineer - MUST be currently in the Lehigh, UT area. NO C2C/C2H! Great opportunity for junior-level ca...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist - Architecture , Engineering, and Construction
  • Rand 3D
  • Salt Lake City, UT
  • **Technical Support Specialist - Architecture , Engineering, and Construction** * Salt Lake City, UT, USA * Full-time **...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 22.1 square miles (57 km2), of which, 0.08 square miles (0.21 km2), 0.34 percent, is water. South Jordan is located in the southwestern portion of the Salt Lake Valley. The city lies between the Oquirrh Mountains to the west, West Jordan to the north, the Jordan River and Sandy to the east, Draper to the southeast, Riverton to the south, and Herriman to the southwest. The relative flatness of South Jordan is due to lacustrine sediments of a pleistocene lake called Lake Bonneville. Lake Bonneville existed from 75,000 t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$53,349 to $73,296
South Jordan, Utah area prices
were up 2.3% from a year ago

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Technical Sales Support Specialist in Columbus, MS
This position supports the Business Development Representatives with technical lighting support.
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