Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
About Filevine:
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Job Summary
The Technical Support team works with customers most frequently, and thus, we are looking for candidates with a passion for providing world-class support. Your job will be to understand Filevine’s products, with a high emphasis on Outlaw/FVDA, and to assist with issues, training, documentation, and escalations. We are looking for empathetic, technically skilled problem solvers with a knack for digging to the root of problems and offering solutions.
The Technical Support team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This also means we hope after the experience is gained, Technical Support Engineers advance their career with Filevine with opportunities in:
- Quality Assurance
- Product Management
- Sales Engineering
- Data Migrations
- Product Solutions
- Customer Success
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Manager of Customer Support, you will be responsible for the following:
\nCool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Ergonomic and height-adjustable workstations for onsite employees
- Opportunity to learn from a dedicated leadership team
- Weekly Taco Lunches in the summer/fall/spring for onsite employees
- Centrally located open office building in Sugar House
- Flexible hybrid work schedules depending on the department with some departments offering fully remote positions in the United States (R&D)
- Top-of-the-line company swag
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0 Technical Sales Support Specialist jobs found in South Jordan, UT area