Technical Sales Support Specialist jobs in Richmond, VA

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Technical Support Specialist (Remote)
  • TriMech Solutions
  • Allen, VA FULL_TIME
  • Job Category: Client Success
    Requisition Number: CLIEN001108

    Apply now



    Posting Details
        Posted: September 25, 2023

      Full-Time

      Locations
      Showing 1 location

      Glen Allen, VA 23060, USA

      5 more
    Job Details

    Description

    DUTIES AND RESPONSIBILITIES

    • Assist clients in applying and troubleshooting SOLIDWORKS Data Management tools in their design/development, analysis, and manufacturing tasks
    • Ensure customers are successfully engaged and utilizing SOLIDWORKS PDM, Manage and related products through telephone, web, email, and onsite communication
    • Exercise of problem-solving skills and processes to assist our clients
    • Determining and setting priority levels on customer issues to ensure timely and effective responses
    • Obtaining relevant certifications in SOLIDWORKS PDM, and related products
    • Developing and writing articles for company newsletter, generating additional technical content including videos, blog posts and white papers, and determining or preparing documentation for technical skills for new SOLIDWORKS Data Management product releases
    • Extensive use of Oracle NetSuite and the SOLIDWORKS DSx Client Care and Order
    • Limited travel only required for visiting clients on occasion to provide additional or escalated on-site support

    REQUIREMENTS

    • Two years or more of Industry experience in the field of systems troubleshooting, engineering, and/or computer science (this can include years in school toward a degree in these fields)
    • Skills and Knowledge:
      • Existing experience with 3D CAD modeling, computer networking, and/or data management software preferred
    • Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, in person and via electronics media internally and with clients
    • Forward-thinking troubleshooting skills and problem-solving abilities
    • Understanding of engineering and data management terminology and processes preferred
    • Understanding of Microsoft Windows, PC hardware, and computer networking, as well as Microsoft SQL and various data management software preferred
    • Work both independently and as part of a team is essential
    • Ability to manage multiple tasks and long-term projects

    Desirable:

    Associates or B.S. in Engineering, Information Technology, Computer Science, or similar is preferred

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 21 Days Ago

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IT Technical Support Specialist
  • Syntricate Technologies
  • Richmond, VA CONTRACTOR
  • The SCC seeks an experienced Helpdesk Analyst to answer phones andemails that come into the Helpdesk. This individual will be responsible forensuring that phones and emails are answered in a timely ma...
  • 7 Days Ago

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Technical Support Specialist
  • honeywell2-pilot
  • Richmond, VA FULL_TIME
  • Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertis...
  • 1 Month Ago

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Technical Support Specialist
  • Okaya Inc
  • Richmond, VA FULL_TIME
  • Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot ...
  • 2 Months Ago

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Technical Sales Support Representative
  • Ferguson Enterprises, LLC
  • Richmond, VA FULL_TIME
  • Job Posting: Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,0...
  • 6 Days Ago

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Technical Sales Specialist
  • Cross Technologies Inc.
  • Richmond, VA FULL_TIME
  • JOB SUMMARY Establish and maintain effective customer relationships through sales calls at assigned customers. Promote the capabilities of the Automation Group through represented manufacturer’s produ...
  • 18 Days Ago

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0 Technical Sales Support Specialist jobs found in Richmond, VA area

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Technical Support Analyst
  • CYNET SYSTEMS
  • Richmond, VA
  • Job Description: Pay Range $30hr - $35hr Responsibilities: Technical Support on the Help Desk which will involve: Softwa...
  • 3/28/2024 12:00:00 AM

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Technical Support Analyst
  • CYNET SYSTEMS
  • Chesterfield, VA
  • Job Description: Seeking staff augmentation resources to assist with deployment of computers using our automated systems...
  • 3/28/2024 12:00:00 AM

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SOLIDWORKS Technical Support Intern
  • TriMech Solutions LLC
  • Glen Allen, VA
  • DUTIES AND RESPONSIBILITIES Assist clients in applying and troubleshooting SOLIDWORKS tools in their design/development,...
  • 3/28/2024 12:00:00 AM

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PLM Support Engineer
  • Talent Software Services, Inc.
  • Richmond, VA
  • JOB DESCRIPTION: 3DEXPERIENCE & BIOVIA Enginuity Development/Support experience Working with SLA on the incidents/servic...
  • 3/28/2024 12:00:00 AM

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PLM Support Engineer
  • Net2Source
  • Richmond, VA
  • Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist
  • Take2 Consulting, LLC
  • Richmond, VA
  • Are you a recent grad looking for an IT job? This position will give you exposure to supporting a federal client and you...
  • 3/27/2024 12:00:00 AM

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Technical Support Analyst 4 ONSITE - TWO ROLES
  • Syntricate Technologies Inc
  • Chesterfield, VA
  • Short Description: Technical Support Analyst 4 ONSITE - TWO ROLES VENDOR MAXIMUM SUBMITTAL RATE ***/hr*** Complete Descr...
  • 3/26/2024 12:00:00 AM

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Technical Support Analyst (Onsite)
  • TM Floyd & Company (TMF)
  • Richmond, VA
  • We're currently hiring a Technical Support Analyst located in Richmond, VA. The candidate must be able to work onsite th...
  • 3/25/2024 12:00:00 AM

Richmond (/ˈrɪtʃmənd/) is the capital of the Commonwealth of Virginia in the United States. It is the center of the Richmond Metropolitan Statistical Area (MSA) and the Greater Richmond Region. Richmond was incorporated in 1742 and has been an independent city since 1871. As of the 2010 census, the city's population was 204,214; in 2016, the population was estimated to be 223,170, making Richmond the fourth-most populous city in Virginia. The Richmond Metropolitan Area has a population of 1,260,029, the third-most populous metro in the state. Richmond is located at the fall line of the James R...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$55,183 to $75,815
Richmond, Virginia area prices
were up 1.2% from a year ago

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