Technical Sales Support Specialist jobs in Milford, DE

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Collegewide Student Support Specialist
  • Delaware Technical Community College
  • Dover, DE FULL_TIME
  • Position Details

    Position Information

    Position Title
    Collegewide Student Support Specialist

    Position Number
    TBD

    Position Type
    Temporary Part-Time

    Hiring Location
    Office of the President-Dover, DE

    Contact Phone Number
    302-857-1604

    Contact Email Address
    oophr@dtcc.edu

    Work Location
    Terry Campus-Dover, DE

    Position Specific Details
    The incumbent will assist students with any questions while ensuring excellent customer service.

    This is a temporary, part-time (TPT) position

    Salary
    $18.07/hr

    Classification Information

    Classification Title
    Collegewide Student Support Specialist

    Job Code
    5150 (FT), 5750 (PT)

    FLSA
    Non-Exempt

    Position Pay Grade
    B/C 10

    Position Type
    Part-Time

    Summary Statement
    An incumbent is responsible for ensuring student success by delivering an exceptional student-centered experience to assist and guide students with steps for application, enrollment, testing, advising, financial aid, and payment. Collaborates with multiple departments across the College to support student enrollment and persistence. Communicates with students and other customers to address a variety of needs, questions, and concerns. Utilizes a variety of technology and software platforms to interact with students and resolve issues.

    Nature and Scope
    An incumbent typically reports to a student affairs manager and works in the collegewide student support center. The incumbent triages students’ needs using various technologies, including but not limited to phone, email, text, and instant messaging. The incumbent is responsible for ensuring students are provided with comprehensive supports and resources. Additionally, incumbent maintains and/or accesses student records and student databases in order to verify and process student information, registration, and other records. The incumbent may recommend and schedule placement testing or other assessments or appointments that are required or recommended by the College. Interaction with students and the public will also be expected through outbound communication strategies. The incumbent collaborates with all divisions to address student and community needs. Regular contacts include students, alumni, parents/family members, community members, faculty, and staff.

    Principal Accountabilities
    An incumbent may perform any combination of the below listed accountabilities:

    1. Identifies and resolves student questions, needs, and complaints, ensuring excellent customer service and a focus on putting students at the center.
    2. Accesses, reviews, verifies, and/or processes student information, including but not limited to admission applications, registration materials, course records, financial aid status, payment information, and other collateral documents.
    3. Accurately triages, routes, and documents all contacts. Shares student records in compliance with FERPA and other relevant regulations.
    4. Compiles data on student needs, concerns, and issues based on feedback. Provides proactive outreach to ensure access to education and student progress to graduation.
    5. Proactively responds to and resolves customer needs through written and verbal communication. Responsible for proof-reading, accuracy, completeness, and adherence to College policies, procedures, and guidelines.
    6. Assists students in preparing for enrollment, resolves student needs and questions, and provides general information about the College and various programs.
    7. Participates and assists in regular professional development that is designed to support a positive student-centered experience.
    8. Strives at all times for first call resolution and collaborates with supervisor and peers to identify trends that affect service to students and impact communication volume.
    9. Continuously seeks and revises knowledge based on new or updated information regarding college and/or department policies, procedures, activities, events, etc.
    10. Supervises work study students or support staff as assigned.
    11. Performs other related duties as assigned.

    Knowledge Skills and Abilities
    • Ability to communicate clearly and concisely both orally and in writing.
    • Ability to independently operate office equipment, including computers and specialized software applications.
    • Knowledge of college enrollment processes.
    • Knowledge of electronic filing and records management techniques.
    • Exceptional customer service skills including excellent phone and email etiquette.
    • Ability to relate effectively with diverse populations.
    • Ability to research information and independently resolve complex inquiries.

    Minimum Qualifications
    • High school diploma or GED.
    • Four (4) years of relevant experience, or equivalent combination of experience and additional education.


    Est. 11/1/21

    Posting Details

    Posting Details

    Posting Number
    REG3266PO

    Number of Vacancies

    Desired Start Date

    Position End Date (if temporary)

    Open Date
    12/06/2021

    Close Date

    Open Until Filled
    Yes

    Special Applicant Instructions

    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    Required Documents

    Required Documents
    • Resume
    Optional Documents
    • Cover Letter/Letter of Application
    • Teaching Philosophy
    • Writing Sample
    • Curriculum Vitae
    • Unofficial Transcripts
    • Other Document
    • Multi Media
    • First Letter of Reference
  • Just Posted

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Educational Training Specialist-Technical Training
  • Delaware Technical Community College
  • Georgetown, DE FULL_TIME
  • Position Details Position Information Position Title Educational Training Specialist-Technical Training Position Number TBD Position Type Temporary Part-Time Hiring Location Owens Campus-Georgetown, D...
  • 8 Days Ago

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Community Support Specialist
  • SweetTree Support Services, LLC.
  • Coatesville, PA FULL_TIME
  • Benefits: Mileage Reimbursement Company parties Competitive salary Flexible schedule Opportunity for advancement Training & development Free food & snacks Benefits/Perks Flexible Scheduling Competitiv...
  • 19 Days Ago

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Customer Service Rep/Technical Sales Support
  • John Crane
  • Swedesboro, NJ FULL_TIME
  • Under the general supervision of the Department Manager/Supervisor, Customer Service/Technical Sales Support initiates, coordinates, and maintains a flow of materials and information to their respecti...
  • 14 Days Ago

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Sales Support Specialist
  • CarShop
  • Mills, PA FULL_TIME
  • Are you looking for a great opportunity to learn the automotive business? Sales Support Specialist-Glen Mills, PA: CarShop US-Penske Automotive Group is looking for a dependable, team oriented Sales S...
  • 13 Days Ago

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Specialist II, Technical Sales Smart Vision Business
  • Ricoh USA
  • Exton, PA FULL_TIME
  • Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliv...
  • 24 Days Ago

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0 Technical Sales Support Specialist jobs found in Milford, DE area

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IT Technical Support - Onsite
  • The Judge Group
  • Millsboro, DE
  • Job Description Primary PurposePerform installations, maintenance and repair work on any computer related equipment from...
  • 3/28/2024 12:00:00 AM

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IT Support Specialist
  • LEN THE PLUMBER LLC
  • Salisbury, MD
  • Job Description Job Description IT Support Associate will support our local, branch and acquisition operations including...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Back End (Python, AWS)
  • Capital One
  • Dover, DE
  • Locations: VA - McLean, United States of America, McLean, Virginia Senior Software Engineer, Back End (Python, AWS) Do y...
  • 3/26/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java and React)
  • Capital One
  • Dover, DE
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (Java and React) Do yo...
  • 3/26/2024 12:00:00 AM

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Senior Software Engineer, BackEnd
  • Capital One
  • Dover, DE
  • Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer, BackEnd Do you love building and ...
  • 3/26/2024 12:00:00 AM

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Manager, ExceptionsOne Reporting & Governance, ES Risk
  • Capital One
  • Dover, DE
  • Center 3 (19075), United States of America, McLean, Virginia Manager, ExceptionsOne Reporting & Governance, ES Risk As a...
  • 3/25/2024 12:00:00 AM

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Manager, ExceptionsOne Reporting & Governance, ES Risk
  • Capital One
  • Salisbury, MD
  • Center 3 (19075), United States of America, McLean, Virginia Manager, ExceptionsOne Reporting & Governance, ES Risk As a...
  • 3/25/2024 12:00:00 AM

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Lead, Software Engineer
  • Capital One
  • Dover, DE
  • Center 1 (19052), United States of America, McLean, Virginia Lead, Software Engineer Do you love building and pioneering...
  • 3/25/2024 12:00:00 AM

Milford is a city in Kent and Sussex counties in the U.S. state of Delaware. According to the 2010 census, the population of the city is 9,559. The Kent County portion of Milford is part of the Dover, DE Metropolitan Statistical Area and the Philadelphia-Reading-Camden, PA-NJ-DE-MD Combined Statistical Area, while the Sussex County portion is part of the Salisbury, MD-DE Metropolitan Statistical Area. Milford is located at 38°54′45″N 75°25′41″W / 38.91250°N 75.42806°W / 38.91250; -75.42806 (38.9126129, −75.4279748), along the Mispillion River, which runs through the city. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$59,110 to $81,210
Milford, Delaware area prices
were up 1.0% from a year ago

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