Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
CLASS DEFINITION: Under the direction of the Information Systems Manager, this person performs technical work involving information technology services, develops training content, and trains Court staff.
JOB DUTIES:
· Develops training materials, including outline materials, presentations, course handouts, and lesson plans.
· Delivers in-person and virtual technical training curriculum for Court staff.
· Provides frontline support of all IT services for the 22nd Judicial Circuit Court, including Help Desk functions.
· Identifies emerging training needs, assesses technical readiness, and develops tailored training content to address Court needs.
· Diagnoses and routes user requests and problems to appropriate team members for resolution.
· Installs, configures, maintains, and troubleshoots computer hardware, software, and peripherals.
· Troubleshoots issues, identifies ongoing, recurring problems, and recommends technical solutions.
· Tracks, responds, and resolves end-user trouble reports and service requests via the Help Desk phone and email.
MINIMUM EDUCATIONAL AND EXPERIENCE QUALIFICATIONS: Bachelor’s Degree from an accredited college in information systems or a directly related field and at least one year of full-time paid experience in an information systems position; OR a high school diploma or equivalent and a minimum of 3 years full-time paid experience working in an information systems position; one year of which must have been in a training and development capacity.
Must be at least 21 years of age. EOE
Job Type: Full-time
Pay: From $54,860.00 per year
Benefits:
Schedule:
Work Location: In person