Technical Sales Support Specialist jobs in Indiana

Summary

The Support Specialist for our Technical Sales Group provides strong support to the sales / execution and field service teams wherever needed, assisting with the successful initiation, planning, execution, monitoring and completion of projects undertaken by the SMS Valparaiso plant. 

Duties and Responsibilities

• Assist as a point of contact for servicing orders
• Assist with the processing of customer requests for quotations and orders in accordance with pre-determined company metrics and procedures
• Assist with the tracking of customer requests and communicate with the customer and colleagues to ensure accuracy
• Enter sales orders into GSS with accuracy, managing the order to completion, working directly with customers/vendors/contractors and colleagues
• Assist with preparation of accurate shipping documentation, physically prepare items and schedule shipping of parts/equipment to all necessary locations (vendors, customers, other SMS plants)
• Receive incoming shipments into GSS in a timely manner, and stage accordingly in the workshop
• Assist the inventory team with cycle counts and inventory discrepancies
• Perform other duties as assigned or requested
• Business travel up to 10%. 

Job Qualifications

• 1-2 years relevant support experience in an industrial/manufacturing environment 
• Strong written, verbal, communication and customer service skills required
• Strong organizational skills and attention to detail
• Ability to interpret blueprints/drawings for the purpose of order quotation and accuracy
• Ability to routinely write reports and correspond with customers
• Proficiency in Microsoft Office software.
• Experience with an ERP system is preferred, especially SAP or GSS

 Physical Demands

• Frequently required to sit
• Frequently required to stand or walk
• Frequently required to use hands to finger, handle, or feel
• Occasionally required to reach with hands or arms
• Occasionally required to climb or balance
• Occasionally required to stoop, kneel, crouch, or crawl
• Occasionally required to lift weight (less than 25 pounds)

Schedule

• Full-Time, 8 hour shift
• Monday to Friday 7:30am - 3:30pm, with 30 minutes for lunch

Benefits

• Paid Vacation – 10 days in the first year (prorated to start date)
• Paid Sick & Emergency Time - 5 days per year
• 10 Paid Holidays - includes 1 'floating' holiday that the employee can choose
• Impressive Medical, Rx, Dental & Vision Insurance
• Long Term & Short Term Disability / AD&D / Company Paid Life Insurance
• 401K w/ matching contributions
• Flexible Spending Account / Health Savings Account
• Tuition Reimbursement
• Annual Bonus
• And More!

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law.