Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
SUMMARY
Support Field Service Technicians and work closely with Signode manufacturing and engineering groups at Signode Glenview, Finland, Switzerland, Germany, Denmark, India and other related engineering and manufacturing departments. The Product Technical Specialist will provide an advanced level of mechanical, electrical, PLC and technical support and information to field service technicians. This advanced support focus will be on India built Metals products, Europe built stretch products, and Europe built strapping products. This advanced level support will be provided during on-site customer calls and remote support calls with Field Service Techs during machine installs/commissioning, updates, retrofits, and advanced technical calls. Responsibilities also include demonstrating and training on proper machine LOTO and safety practices, developing detailed machine installation instructions, technical troubleshooting instructions and reporting in detail all technical related issues and the action taken to support the Field Techs.
ESSENTIAL FUNCTIONS
Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
Other duties as assigned include:
POSITION QUALIFICATIONS
Education:
Experience / Abilities:
Computer skills:
Travel Requirements: