Technical Sales Support Specialist jobs in Illinois

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Product Technical Specialist - Roselle. IL
  • Signode -Product Technical Specialist
  • Roselle, IL FULL_TIME
  • Product Technical Specialist - Roselle. IL

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    Description/Job Summary

    SUMMARY

    Support Field Service Technicians and work closely with Signode manufacturing and engineering groups at Signode Glenview, Finland, Switzerland, Germany, Denmark, India and other related engineering and manufacturing departments.  The Product Technical Specialist will provide an advanced level of mechanical, electrical, PLC and technical support and information to field service technicians.  This advanced support focus will be on India built Metals products, Europe built stretch products, and Europe built strapping products. This advanced level support will be provided during on-site customer calls and remote support calls with Field Service Techs during machine installs/commissioning, updates, retrofits, and advanced technical calls. Responsibilities also include demonstrating and training on proper machine LOTO and safety practices, developing detailed machine installation instructions, technical troubleshooting instructions and reporting in detail all technical related issues and the action taken to support the Field Techs. 

    ESSENTIAL FUNCTIONS

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


    Essential Functions:

    • Stay informed and be able to train techs on safety related changes on products.
    • Travel to customer sites to provide advanced level technical support and training to Field Service techs.
    • Report regularly to Manager about scheduling and technical related issues and actions.
    • Work closely with various Signode engineering and manufacturing departments and regularly meet with them to share information.
    • Facilitate the exchange of technical information to the Field Service Techs using SharePoint and email. 
    • Provide Technical Information reports related to machine issues found during installs and service visits and review with engineering as needed.
    • Update field service of any technical changes on equipment and provide written bulletins, instructions and additional training as required. 
    • Manage, study, and stay up to date with information on the Equipment Products and the controls, technical changes, updates, PLC’s, and software. 
    • Assist Trainers as needed for training classes with Service Techs on specific equipment.
    • Provide feedback to Trainers and IT as it relates to new software compatibility issues with laptops.
    • Provide detailed warranty reports related to issue and service associated with site visits so the information can be reviewed with manufacturing and engineering.


    Other duties as assigned include:

    • Keep an updated data base of service support reports both remote and onsite.
    • Maintain and update computer software for PLC’s, HMI’s, VFD’s, networks, and other important information for supporting Equipment Products.
    • Provide additional information and reports as required to support warranty work and technical changes and actions required to resolve Product issues.  
    • Be resourceful and able to independently use resources to resolve complex mechanical, electrical and software issues.


    POSITION QUALIFICATIONS


    Education: 

    • A two-year college degree in the related field is preferred but not required. 


    Experience / Abilities:

    • A minimum of 5 years of experience and knowledge of Signode systems or similar type products. Technical proficiency in electrical, mechanical, hydraulic, pneumatic, PLC and other electronic operations, and excellent customer service and written and verbal communication skills. 


    Computer skills:

    • A working understanding of Microsoft office, various PLC, HMI and VFD software and a willingness to learn newly developed platforms that are used by engineering to control machines.


    Travel Requirements:

    • Up to 70% travel annually primarily Nationwide with some travel outside of USA.
    • Immediate availability to travel in urgent situations.

      

  • 1 Month Ago

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Technical Sales Support Specialist
  • Basler Electric Company
  • Highland, IL FULL_TIME
  • Description Provide sales support to customers and Basler field sales offices utilizing technical knowledge of Basler products and their application. Reports to: Technical Sales Support & Product Trai...
  • 24 Days Ago

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Desktop support specialist
  • Forbes Technical Consulting
  • Wood Dale, IL FULL_TIME
  • Desktop Support Specialist Location : Wood Dale, IL Type : Contract / Onsite Contact : Bri at Bleifker@forbestc.com Responsibilities : Serve as the first point of contact for all Information Services ...
  • 28 Days Ago

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Technical Support Specialist II
  • Memorial Health
  • Springfield, IL FULL_TIME
  • Overview The ultimate goal is to provide quality customer service to enhance the quality of patient care. Under general supervision, the Customer Support Specialist II will provide day-to-day customer...
  • 20 Days Ago

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Regional Technical Support Specialist
  • SKF External
  • Waukegan, IL FULL_TIME
  • Regional Technical Support Specialist Region: USA - Central Ohio, Indiana, Michigan, and KentuckyFull time, Permanent Position, Hybrid Remote Travel to Customer Locations Required About SKF: SKF has b...
  • 21 Days Ago

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Technical Support Specialist
  • Other World Computing
  • Woodstock, IL FULL_TIME
  • About Us: We are a customer service company that provides IT Services. We are quickly growing and we’re looking for the right person to join our team. We seek to bring on someone for a ‘hybrid’ role; ...
  • 2 Days Ago

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Technical Sales Support Specialist
  • Zoho
  • New Braunfels, TX
  • Zoho Corporation | Temporary **Technical Sales Support Specialist** New Braunfels, United States | Posted on 02/04/2022 ...
  • 3/28/2024 12:00:00 AM

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Technical Sales Support Specialist
  • Abb Holdings Inc
  • Auburn Hills, MI
  • Technical Sales Support Specialist Take your next career step at ABB with a global team that is energizing the transform...
  • 3/28/2024 12:00:00 AM

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Technical Sales Support Specialist
  • Zoho
  • Mcallen, TX
  • Zoho Corporation | Temporary **Technical Sales Support Specialist** McAllen, United States | Posted on 02/04/2022 {{getI...
  • 3/28/2024 12:00:00 AM

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Sales - Technical Support Specialist
  • Manufacturing company
  • Medford, NJ
  • Job Description Job Description SALES - TECHNICAL SUPPORT SPECIALIST NOTE: THIS IS A SALES RELATED POSITION. NOT I.T., S...
  • 3/28/2024 12:00:00 AM

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Technical Sales Support Specialist
  • Zymo Research Corp.
  • Irvine, CA
  • **Position Title:** Technical Sales Support Specialist **Location:** Irvine, CA **Summary:** Zymo Research is looking fo...
  • 3/27/2024 12:00:00 AM

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Technical Sales Support Specialist
  • Zoho
  • Bastrop, TX
  • Zoho Corporation | Temporary **Technical Sales Support Specialist** Bastrop, United States | Posted on 02/04/2022 {{getI...
  • 3/27/2024 12:00:00 AM

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Technical Support Technician
  • Planet Technology
  • Milwaukee, WI
  • Planet Technology has partnered with Milwaukee based client to find a desktop support professional. for a contract role ...
  • 3/25/2024 12:00:00 AM

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Technical Support Specialist
  • Motion Recruitment
  • Atlanta, GA
  • Location: Fairburn, GA Our client is seeking an experienced Technical Support consultant to join their team for a long-t...
  • 3/25/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$57,401 to $78,862

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