Technical Sales Support Specialist jobs in Arlington, VA

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Knowledge Management Technical Support Specialist
  • Na Ali'i Consulting & Sales, LLC.
  • Reston, VA FULL_TIME
  • Overview

    Nakupuna Companies is seeking a candidate to be a Knowledge Management Technical Support Specialist at the Defense Threat Reduction Agency (DTRA), Operations & Integration Directorate (O&I), Operational Analysis Department, OAM Division.  Candidate will be responsible for managing the systems and platforms utilized for the dissemination of intelligence products in support of the Agency, DoD, and Intelligence Community (IC); and to shape solutions that will lead to improved organizational effectiveness and decision making.  Work will be completed at a government facility in Reston, VA.

    Responsibilities

    The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

    • Manage the systems and platforms utilized for the dissemination of intelligence products in support of DTRA, DoD, and the IC.
    • Shape solutions that will lead to improved organizational effectiveness and decision making.
    • Provide basic Tier 1 support to resolve user issues when requested.
    • Manage, create, modify, and remove user accounts/groups.
    • Provide training/support on system configuration, troubleshooting, procedures, and maintenance.
    • Conduct quality control on products by reviewing and ensuring products conform to standards, and ensure content is correctly annotated.
    • Lead Knowledge Management Working Groups (KMWG) to ensure knowledge sharing is occurring throughout the enterprise and enabling collaborative work.
    • Ensure all systems conform to established SOPs as provided by customer leadership.

    Qualifications

    Education and Experience:

    • Associate’s or bachelor’s degree from an accredited college or university with a major in a technology field, including Computer Science, Software Engineering, Advanced Analytics.
    • A minimum of five years’ experience in the IC.
    • Security , SSCP, etc. Formerly DoD 8570 IAT II-level certification is required.
    • Knowledge and experience with a programming language, specifically Python or Groovy. Experience with JavaScript and CSS a plus.
    • Knowledge and experience with Jira and Confluence administration, specifically building and maintaining complex Jira Projects and Confluence Spaces.
    • Experience creating and maintaining a KM Plan of Action to capture tacit and explicit knowledge and lessons learned throughout an organization.
    • Experience leading meetings with stakeholders from across the enterprise to ensure unified vision for success.
    • Demonstrated proficiency managing, integrating, and curating a web presence across multiple platforms.
    • Experience managing content and disseminating intelligence products.
    • Excellent written and oral communication skills and experience developing and presenting complex information to senior Government officials using Microsoft Office Suite applications.
    • Strong analytical, statistical, and organizational skills required.
    • Excellent time management skills required.

    Physical Requirements: Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work with a computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

     

    Clearance Requirements: Applicant must possess an active Top Secret security clearance and be eligible for immediate SCI nomination and indoctrination. Must be a U.S. Citizen.

     

    Work Locations: Reston, Virginia.

     

    Physical Requirements: In addition to the skills and qualifications mentioned above, candidates must, at a minimum, be able to meet the following physical requirements.

    • Ability to lift up to 25 pounds
    • Ability to use stairs without assistance
    • Ability to perform repetitive motions with the hands, wrists, and fingers
    • Ability to engage in and follow audible communications in emergency situations
    • Ability to sit for prolonged periods at a desk and working on a computer
  • 8 Days Ago

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IT Support Specialist II
  • TECHNICAL RESOURCES INT'L
  • Bethesda, MD FULL_TIME
  • Job Description: Serve as first contact for users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing. Demonstrate sound customer service and telepho...
  • 20 Days Ago

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IT Support Specialist II
  • Technical Resources International, Inc.
  • Bethesda, MD FULL_TIME
  • Location Bethesda, MD 20817 US (Primary) Category Information Technology Job Type Full-Time Education Bachelor's Degree Travel None Job Description Serve as first contact for users submitting inquirie...
  • 20 Days Ago

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Advanced Field Support Specialist
  • Moseley Technical Services
  • Manassas, VA FULL_TIME
  • Check out this new opportunity! Advanced Field Support Specialist Manassas, VA Contract Position This position is supporting the next generation in developing mission critical systems for our national...
  • 21 Days Ago

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IT Support Specialist
  • Technical Resources International, Inc.
  • Bethesda, MD FULL_TIME
  • Location Bethesda, MD 20817 US (Primary) Category Information Technology Job Type Full-Time Education Bachelor's Degree Travel None Job Description Serve as first contact for users submitting inquirie...
  • 11 Days Ago

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Program Support Specialist
  • Na Ali'i Consulting & Sales, LLC.
  • Arlington, VA FULL_TIME
  • Overview Nakupuna Consulting is seeking a Program Support Specialist to support our Management Consulting Services line of business (MC). This position will fill an internal need for a large-scale Dep...
  • 11 Days Ago

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0 Technical Sales Support Specialist jobs found in Arlington, VA area

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IT Technical Support Specialist
  • PLH Group Inc.
  • Sterling, VA
  • ** IT Technical Support Specialist** **Job Category****:** Information Technology **Requisition Number****:** ITTEC01413...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist - Lvl4
  • Solutions LLC
  • Arlington, VA
  • Title: Technical Support - Specialist Lvl4 PIPELINE Position Description: Solutions LLC is supporting our prime contract...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist
  • All Native Group
  • Arlington, VA
  • **Technical Support Specialist** Arlington, VA, USA Req #4566 Thursday, February 24, 2022 ANG is seeking a Executive Tec...
  • 3/26/2024 12:00:00 AM

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Sr. Technical Support Associate
  • George Washington University
  • Washington, DC
  • I. DEPARTMENT INFORMATION Job Description Summary: GW Information Technology is the chief provider of technology service...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forbes Technical Consulting
  • Washington, DC
  • Technical Support Specialist Type: Full Time/Perm Location: Washington D.C Additional notes: This role is 100% onsite fr...
  • 3/25/2024 12:00:00 AM

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Technical Support Specialist
  • Node.Digital
  • Arlington, VA
  • Technical Support Specialist Location: Arlington, VA Must have Top Secret Security Clearance The Technical Support Speci...
  • 3/24/2024 12:00:00 AM

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Technical Support - Specialist
  • Novel Applications of Vital Information
  • Arlington, VA
  • Residency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Please not All CandidatesMust possess an Active TS cl...
  • 3/24/2024 12:00:00 AM

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Sr. Technical Support Associate
  • George Washington University
  • Washington, DC
  • I. DEPARTMENT INFORMATION Job Description Summary: GW Information Technology is the chief provider of technology service...
  • 3/24/2024 12:00:00 AM

Arlington County is located in northeast Virginia and is surrounded by Fairfax County and the Falls Church to the southwest, the City of Alexandria to the southeast, and Washington, D.C. to the northeast directly across the Potomac River, which forms the county's northern border. Other landforms also form county borders, particularly Minor's Hill and Upton's Hill on the west. According to the U.S. Census Bureau, the county has a total area of 26.1 square miles (67.6 km2), of which 26.0 square miles (67.3 km2) is land and 0.1 square miles (0.3 km2) (0.4%) is water. It is the smallest county by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$62,188 to $85,439
Arlington, Virginia area prices
were up 1.3% from a year ago

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