Technical Sales Support Specialist jobs in Arizona

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Position Summary, Job Requirements & Responsibilities

What We’re Looking For:

Iridium is seeking a talented and motivated entry level Technical Support Specialist to join our Customer Care team. As a Technical Support Specialist, you will contribute to providing level two support and troubleshooting to Iridium’s global network. Working in this role, you’ll gain valuable experience in Iridium voice and data products and services while making a meaningful impact on providing 24x7  customer care to our service providers and internal customers. You’ll thrive in this role if you enjoy solving problems and providing quality customer service.

What You’ll Do:

• Contribute to the team that is responsible for providing second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and services
• Work collaboratively with team members and other departments
• Assist with responding to general inquiries received from the Iridium public website
• Provide second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and services
• Assist in timely resolution of reported issues while documenting and tracking in the appropriate databases
• Participate in the testing of new Iridium products, services, apps and firmware prior to commercial introduction

Experience & Education Requirements / EEO

What You’ll Need to Succeed:

• Associate’s degree in a Computer Science or Engineering field or related field OR equivalent relevant experience in lieu of degree
• Strong verbal and written communication skills, with the ability to communicate key messages and ideas clearly and effectively
• The ability to cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor you
• The ability to think outside the box to help solve problems, with the humility to ask for help when needed
• Adaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you and a motivation to achieve outcomes and results
• The ability to handle multiple tasks at once and complete them on time with mostly no errors
• An eagerness to develop professionally, continuously learn, and share knowledge with others

 Things That Would be Great if You Brought to the Table:

• Experience in help desk in a wireless, cellular, telecommunications industry, or in a technical call center
• Knowledge of PC and Mac computer environments; knowledge of Linux
• Knowledge of Android/iOS environments
• Basic understanding of networking components and technologies
• Familiarity with Satellite, Cellular GSM, RF or Electrical/Electronic concepts is a plus
• Familiarity with maritime and/or aviation satellite communications a plus
• CompTIA, A , or Network certifications a plus
• Any foreign language experience is a plus

We’ll Also Need You To:

• Be flexible to support nights and weekends in a 24x7 environment

Work Environment:

This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.

Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.