Technical Producer - Web jobs in Saint Petersburg, FL

Technical Producer - Web acts as a liaison for the creative web content team and the IT technical team. Develops the technical specifications for the website. Being a Technical Producer - Web plans and reviews the navigational user interface design. Plans and reviews site architecture for new website products and features. Additionally, Technical Producer - Web troubleshoots, tests and oversees the launch of new products. Coordinates among cross-functional groups to identify challenges and recommends and implements solutions. Knowledgeable about commonly-used concepts, practices, and procedures within the field (i.e., HTML, JAVA, Mac, UNIX and Windows platforms). May require a bachelor's degree or its equivalent. Typically reports to a project leader or manager. The Technical Producer - Web works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Technical Producer - Web typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Technical Sales Support Agent
  • AppleOne Technical Staffing
  • Pinellas Park, FL FULL_TIME
  • Responsibilities

    Sales Development Support

    Working closely with the sales team for new business development demonstrating the ProtectionPro system and products to develop new business with new and current accounts. This includes:

    1. Travel when and where necessary (10%)

    2. Industry events and customer events

    3. High level customer engagements

    4. This role is the technical “face of the company”

    Training

    The support lead will collaborate on the development of and continual improvement of our training and support with management. This includes:

    1. Understanding of basic features and benefits of ProtectionPro

    1. Best practices for machine operation and maintenance

    2. Best practices for film installation techniques

    3. Enhancement of training curriculum for:

    1. Retailers/Distributors

    2. Sales Team

    3. Support Team

    4. Updating and maintaining all departmental tracking tools

    Support

    1. To support retailers and distributors in the US and Latin America through all supported mechanisms

    1. Bi-lingual preferred (Spanish)

    2. Understand where to find resources for support as required

    3. Track and measure support items including:

    1. Tickets

    2. Response time

    3. Response channels (call, WhatsApp, etc.)

    4. Outcomes

    System and Tools

    Understand all aspects of the ProtectionPro API and system as well as the various tools and reports to ensure maximum uptime and proper support for users including:

    1. ProtectionPro Mobile App

    2. API 3

    3. Mission Control

    4. Fresh Desk

    5. Teams

    6. WhatsApp

    Other Responsibilities

    1. Ensure all critical elements of the support network is running optimally for all intended times and duration, i.e. phone numbers active, app services updated, email addresses current

    2. Ensure that customer issues are appropriately addressed, researched, and accurately resolved in a timely manner.

    3. Ensure proper escalation occurs for unresolved issues and assign appropriate priority

    4. Coach and review team members with regards to their performance of their duties, adherence to policies and procedures

    5. Assist in troubleshooting technical issues and use those opportunities to further mentor the team

    6. Refine and implement the methods, procedures, tools and policies to ensure high-quality service is delivered to customers.

    7. Collaborate with all relevant departments

    8. Maintain a knowledge base of known issues and solutions

    9. Proactively identify repeating issues, missing features, customers at risk and implement methods to eliminate

    10. Provide feedback to management

    Qualifications

    1. Bi-lingual language skills- Spanish (preferred), Portuguese, French

    2. High school diploma or equivalent

    3. Some college or technical school

    4. Minimum 2 years in a technical support and/or customer support role

    5. Consumer electronics or telecommunications

    AppleOne Technical is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

    The Know Your Rights poster is available here:
    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

    The pay transparency policy is available here:
    https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

    For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

    AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
    https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
  • 1 Day Ago

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Web Designer
  • Sickle Cell Disease Association of America - St. Petersburg Chapter
  • Saint Petersburg, FL TEMPORARY
  • ABOUT US: The Sickle Cell Disease Association of America, St. Petersburg Chapter, is dedicated to enhancing the quality of life for individuals and families affected by sickle cell disease. Through ou...
  • 1 Day Ago

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Producer, Employee Group Benefits
  • Wallace Welch & Willingham Inc
  • Petersburg, FL FULL_TIME
  • Description We are W3! We are consistently named one of the Top Places to Work by the Tampa Bay Times and Best Places to Work by Business Insurance. Thrive as one of our 130 employees in a growth-orie...
  • 3 Days Ago

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Personal Lines Sales Producer
  • Brown Insurance Services
  • Seminole, FL FULL_TIME
  • About the RoleJoin Brown Insurance Services, where excellence is rewarded through meritocracy, and unwavering integrity, exceptional customer service, and family experience defines our culture.At Brow...
  • 2 Months Ago

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Commercial Lines Sales Producer
  • Brown Insurance Services
  • Seminole, FL FULL_TIME
  • About the RoleJoin Brown Insurance Services, where excellence is rewarded through meritocracy, and unwavering integrity, exceptional customer service, and family experience defines our culture.At Brow...
  • 2 Months Ago

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Commercial Insurance Sales Producer - Condo
  • Foundation Risk Partners
  • Seminole, FL FULL_TIME
  • Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firm in the US, is adding a Commercial Insurance Sales Producer to their team in Seminole Region. Job Summary: T...
  • 1 Day Ago

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0 Technical Producer - Web jobs found in Saint Petersburg, FL area

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Quality Control Manager
  • Snelling Staffing Services, LLC
  • Clearwater, FL
  • Job Description Job Description DUTIES AND RESPONSIBILITIES include the following but other duties may be assigned as ne...
  • 3/28/2024 12:00:00 AM

D
Internal Revenue Agent (Examiner) - (Temp NTE 1 Year, MBE, MBMP) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Saint Petersburg, FL
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: ht...
  • 3/28/2024 12:00:00 AM

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Associate Manufacturing Engineer
  • Smiths Interconnect Inc.
  • Tampa, FL
  • Job Description Job Description The Associate Manufacturing Engineer is the technical support for Operations and Manufac...
  • 3/27/2024 12:00:00 AM

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Electrical Assembler - Pneumatic Scale Angelus - Clearwater, FL)
  • Barry-Wehmiller Group
  • Clearwater, FL
  • Electrical Assembler - Pneumatic Scale Angelus - Clearwater, FL) page is loaded **Electrical Assembler - Pneumatic Scale...
  • 3/27/2024 12:00:00 AM

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PAINTER SIGN MAKER (UNION 2)
  • Chugach Government Solutions
  • Tampa, FL
  • About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while susta...
  • 3/27/2024 12:00:00 AM

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Field Engineer - Manufacturing for South America / U.S.
  • Vincent Corporation
  • Tampa, FL
  • We are a Tampa based manufacturer of screw presses with almost 100 years’ experience. We have a global customer base wit...
  • 3/26/2024 12:00:00 AM

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Assembly Manufacturing Engineer
  • HELIOS TECHNOLOGIES INC
  • Sarasota, FL
  • Job Details Job Location Sun Hydraulics 803 - Sarasota, FL Description Job Summary: The Assembly Manufacturing Engineer ...
  • 3/25/2024 12:00:00 AM

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Landscape Architecture Intern
  • Kimley-Horn
  • Saint Petersburg, FL
  • Overview: Kimley-Horn is looking for Landscape Architecture students to join our St. Petersburg, Florida (FL) office! Th...
  • 3/25/2024 12:00:00 AM

St. Petersburg is a city in Pinellas County, Florida, United States. As of the 2015 census estimate, the population was 257,083, making it the fifth-most populous city in Florida and the largest in the state that is not a county seat (the city of Clearwater is the seat of Pinellas County). St. Petersburg is the second-largest city in the Tampa Bay Area, after Tampa. Together with Clearwater, these cities comprise the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area, the second-largest in Florida with a population of around 2.8 million. St. Petersburg is located on the Pinellas pen...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Producer - Web jobs
$47,968 to $71,170
Saint Petersburg, Florida area prices
were up 1.1% from a year ago

Technical Producer - Web in Aliso Viejo, CA
Understanding of object-oriented programming, commonly used markup and programming languages, web interfaces, and website administration.
October 10, 2019
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November 28, 2019
Marketing and Brand team leads.
January 11, 2020