Technical Director jobs in Iowa

Technical Director plans and directs all aspects of technical activities within specific production. Ensures all projects, initiatives, and processes are in conformance with organization's established policies and objectives. Being a Technical Director requires a bachelor's degree in related field and at least 8 years of experience. Typically reports to top management. (Copyright 2024 Salary.com)

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Director of Technical Product Support
  • Data Intensity
  • Hyderabad, IA FULL_TIME
  • As the Director of Technical Product Support, you will be responsible for overseeing the technical support operations for our managed services portfolio. You will lead a team of support professionals, collaborate with internal and external stakeholders, and drive continuous improvement initiatives to enhance customer satisfaction. Your expertise in technical support, customer relationship management, and team leadership will contribute to the success of our managed services division.

     

    Together with:

    • Lead and manage the technical support team, ensuring prompt and effective resolution of customer issues and inquiries.
    • Establish and enforce support processes, standards, and service level agreements (SLAs) to meet customer expectations.
    • Collaborate with cross-functional teams, including engineering, operations, and sales, to resolve complex technical issues and escalate as needed.
    • Implement and leverage support tools, systems, and technologies to optimize support operations and enhance customer experience.
    • Provide leadership, guidance, and coaching to the technical support team, fostering a culture of excellence and continuous improvement.
    • Set performance objectives, conduct performance evaluations, and identify training and development needs.
    • Mentor team members, empowering them to enhance their technical skills and deliver exceptional customer service.
    • Foster collaboration, knowledge sharing, and teamwork within the technical support team and across departments.
    • Build and maintain strong relationships with customers, acting as a trusted advisor and primary point of contact for technical support-related matters.
    • Collaborate with customers to understand their specific needs, provide proactive support, and ensure customer satisfaction.
    • Conduct regular customer reviews, analyze support metrics, and implement strategies to improve customer experience and retention.
    • Identify opportunities for upselling or cross-selling additional services to customers and collaborate with sales teams to drive revenue growth.
    • Analyze support processes and workflows, identifying areas for improvement and implementing best practices to drive operational efficiency.
    • Monitor support metrics and KPIs, track trends, and implement corrective actions to optimize support performance and customer satisfaction.
    • Collaborate with product management and engineering teams to provide customer feedback and contribute to product enhancements and roadmap planning.
    • Stay updated with industry trends, emerging technologies, and best practices in technical support to drive innovation and continuous improvement.
    • Collaborate with internal stakeholders, including sales, product management, and engineering, to align support strategies with business goals and customer needs.
    • Engage with external partners and vendors to ensure effective collaboration and resolution of support-related issues.
    • Participate in cross-functional meetings, projects, and initiatives to represent the technical support function and provide insights and recommendations.

     

     

     

    In combination with:

    • Bachelor's degree in computer science, engineering, or a related field. MBA or advanced degree is a plus.
    • Proven track record of leading and managing technical support operations, delivering exceptional customer service, and driving customer satisfaction.
    • Strong leadership and people management skills, with the ability to motivate and develop high-performing teams.
    • Excellent communication, negotiation, and relationship-building abilities.
    • Solid technical background with a good understanding of enterprise software, data management, and cloud

     

    You are the best candidate if you have:

    • 10 years of experience in technical support, customer support, or related roles, preferably in the managed services or enterprise software industry.

     

     

    Our benefits and fun:

    • Flexible working schedule  
    • Competitive Health Benefits  
    • Employee Recognition Program  

     

    Our application procedure:

    • Interested in this vacancy? Click Apply and send us your resume immediately!

     

    Details:

    • Location: Hyderabad, India
    • Department: GOC
    • Position Title: Director of Technical Product Support

     

     

     

  • Just Posted

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Arts Center Technical Director
  • Iowa Western Community College
  • Council, IA FULL_TIME
  • Position Information Position Title Arts Center Technical Director Job Description The Arts Center Technical Director is an experienced theater technician who sets a standard of excellence for the tec...
  • 4 Days Ago

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Arts Center Technical Director
  • iwcc
  • Council, IA FULL_TIME
  • The Arts Center Technical Director is an experienced theater technician who sets a standard of excellence for the technical operations and the physical facility and equipment in the Arts Center at Iow...
  • 6 Days Ago

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Senior Director of Technical Services
  • Eurofins
  • Des Moines, IA FULL_TIME
  • Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our en...
  • 14 Days Ago

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(565) Quality Supply Management Specialist
  • Staff Finders Technical of Oregon
  • Waterloo, IA CONTRACTOR
  • Tactical Supplier Quality EngineerYour Responsibilities As an OFP Tactical Supplier Quality Engineerfor John Deere Waterloo Drivetrain Operations located in Waterloo, Iowa, you will….Will gain exposur...
  • 19 Days Ago

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(37945) PLC/CREO/3D Automation Tool Designer
  • Staff Finders Technical of Oregon
  • Waterloo, IA CONTRACTOR
  • 1st shift positionRate is based off of experience. Duties:Execute the Tool Design process for assigned projects:Review assigned work orders (WO)Discuss WO with John Deere stakeholders to clarify any a...
  • 20 Days Ago

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Technical Director
  • JST
  • San Diego, CA
  • OverviewJST is currently seeking a Technical Director to join our team. This position is contingent upon contract award....
  • 3/29/2024 12:00:00 AM

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Deputy Technical Director
  • Eastern Shipbuilding Group
  • Panama City Beach, FL
  • Job TitleDeputy Technical DirectorLocationPanama City, FL US (Primary)Job TypeFull-timeEducationBachelor's DegreeTravelS...
  • 3/29/2024 12:00:00 AM

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Technical Director
  • University of California Berkeley
  • Berkeley, CA
  • About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity o...
  • 3/27/2024 12:00:00 AM

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Technical Director
  • NetApp, Inc.
  • San Jose, CA
  • About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, an...
  • 3/27/2024 12:00:00 AM

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Technical Director
  • Precision Castparts
  • Huntington, WV
  • Country 1 United States of America State / County 1 West Virginia City 1 Huntington Division 1 Energy Company 1 HBE Func...
  • 3/27/2024 12:00:00 AM

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Technical Director Quality
  • MKS Instruments
  • Irvine, CA
  • Spectra-Physics, Ophir, Newport and ESI are brands within the MKS Instruments Photonics Solutions division. We provide a...
  • 3/27/2024 12:00:00 AM

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Technical Director / Editor
  • Cascade Hills Church
  • Columbus, GA
  • Job Description Job Description Cascade Hills Church in Columbus, Georgia is seeking an experienced Technical Director a...
  • 3/27/2024 12:00:00 AM

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Associate Technical Director
  • Gearbox Software
  • Frisco, TX
  • Associate Mobile Technical Director, Publishing Responsibilities: * Guide multiple teams through the mobile game develop...
  • 3/25/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Director jobs
$112,759 to $145,804

Technical Director in Saint Cloud, MN
They also work with the art director as the image assets are assembled during the production of an animation project.
February 14, 2020
Technical Director in Honolulu, HI
Producers and directors create motion pictures, television shows, live theater, commercials, and other performing arts productions.
December 13, 2019
Technical Director in Atlanta, GA
If we think we are going to save a show, it affects the technical design work we do in the scene shop.
December 24, 2019