Technical Director jobs in Biddeford, ME

Technical Director plans and directs all aspects of technical activities within specific production. Ensures all projects, initiatives, and processes are in conformance with organization's established policies and objectives. Being a Technical Director requires a bachelor's degree in related field and at least 8 years of experience. Typically reports to top management. (Copyright 2024 Salary.com)

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Director Technical Support
  • Generac Power Systems
  • South Portland, ME FULL_TIME
  • Company Generac Power Systems

    Name Director Technical Support - Clean Energy

    Req # 64052

    Employment Type Full Time

    Shift 1st

    Generac Clean Energy combines the speed and excitement of a technology startup with the resources and market power of an S&P 500 industry leader. Our careers offer boundless opportunity for energetic, mission-driven applicants who seek challenge and impact in a fast-paced culture of teaching, learning, and professional growth, developing solar storage products and software for the clean energy revolution.
    Join Generac Clean Energy as we drive to build energy solutions for a more resilient, sustainable world.
    The Director, Technical Support will lead a team of managers, supervisors, and individual contributors who are responsible for ensuring Dealer satisfaction on all levels of business by providing highly technical phone troubleshooting, system diagnostics, warranty replacement parts, knowledge management content creation, for all Generac Clean Energy products. This position is responsible for overseeing daily operations of the dealer technical support teams, escalated consumer support, and service operations while working with senior leadership to execute the overall vision of Clean Energy product support.

    Essential Duties and Responsibilities:
    Selects, coaches and develops staff and management team. Sets clear expectations to inspire and motivate the team. Manages performance- recognizing achievement, providing feedback and administering progressive discipline when necessary.
    Tracks and creates reports on specific key performance indicators, feedback is provided to individual contributors, supervisors, managers, and executive staff
    Manages all aspects of the technical support & proactive monitoring organization.
    Develops and creates monthly, quarterly, annual, and long-term strategic goals for the department.
    Works closely with other business groups within Generac to ensure cross functional cooperation.
    Oversees highly escalated cases and delegates work to appropriate resources within the technical support team.
    Meet regularly with supervisors and managers to develop Generac Clean Energy Dealer and Consumer facing knowledge base
    Provide technical support and additional company presence at national and regional industry trade shows
    Provide written weekly reports to manager covering accounts visited, service provided, product issues/ concerns, possible sales opportunities, and competitor information

    Minimal Qualifications:
    Bachelors Degree in Electrical Engineering, or Mechanical Engineering and relevant experience
    7 years of experience running B2B &/or B2C technical support teams

    Preferred Qualifications:
    2 years of experience working with Solar Storage or other energy storage products
    Experience and sound knowledge of Generac Clean Energy products
    Experienced in power electronics
    Previous experience using Salesforce, CRMs, and SAP
    In depth understanding of residential electrical systems, NEC, and other industry codes and standards
    Experience operating complex phone systems
    Experience with ChatGPT, generative AI, and Chatbots
    Experience with knowledge management systems

    Knowledge, Skills, and Abilities:
    Working knowledge of electrical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
    Excellent troubleshooting skills, the ability to make independent decisions, and work without direct supervision
    Spark Ignited knowledge
    Level of Independence: This position acts under the direction of the Director of Technical Support, or Sr. Director of Fleet.

    Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Up to 35% travel and valid Driver’s License required.

    Benefits: We are an inclusive company that celebrates differences and keeps equity and respect at the forefront. Competitive Benefits: Health, Dental, Vision, & 401k 401 (k) retirement savings plans with company match Medical support programs: Maternity, Diabetes, Treatment Decision Support and more Work-life benefits: PTO and Holidays

    “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

    “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
  • 8 Days Ago

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Director Technical Product Manager
  • Direct Staffing Inc
  • Portland, ME FULL_TIME
  • Company DescriptionFinancial Services - Credit Card ServicesJob DescriptionDir, Technical Product ManagerPortland Maine Exp 7-10 yrsDeg BachReloBonusTravel Occasional Job DescriptionWe are seeking a p...
  • 14 Days Ago

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Director Technical Support - Clean Energy
  • Generac Power Systems
  • South Portland, ME FULL_TIME
  • Company Generac Power Systems Name Director Technical Support - Clean Energy Req # 64052 Employment Type Full Time Shift 1st Generac Clean Energy combines the speed and excitement of a technology star...
  • 9 Days Ago

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Director, Technical Program Management (Bank Tech)
  • Jobs for Humanity
  • Westbrook, ME FULL_TIME
  • Job Description Center 1 (19052), United States of America, McLean, Virginia Director, Technical Program Management (Bank Tech) Are you interested in leading programs that deliver on critical business...
  • 10 Days Ago

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Senior Technical Support Specialist (IT Director/Research Assistant)
  • State of Maine
  • Augusta, ME FULL_TIME
  • Senior Technical Support Specialist (IT Director, Research Assistant) Opening Date: January 31, 2024 Closing Date: Until filled Job Class Code: 0658 Grade: 1 Salary: $66,976.00 - $91,145.60/annually* ...
  • 1 Month Ago

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Forklift Operations Supervisor
  • Technical Associates
  • Auburn, ME OTHER
  • Overview Candidate needed to function as the Supervisor for Forklift Operators. The position is based at a local l manufacturing plant. The supervisor will be responsible for managing employees workin...
  • 22 Days Ago

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0 Technical Director jobs found in Biddeford, ME area

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24-030 Planning Division Supervisor
  • City of Dover, NH
  • Dover, NH
  • The Planning Director is seeking a responsible individual to manage and perform routine and complex technical and profes...
  • 3/28/2024 12:00:00 AM

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376 - Retail Lending Manager
  • Kennebunk Savings
  • Kennebunk, ME
  • **376 - Retail Lending Manager** Kennebunk, ME 04043, USA Req #358 Wednesday, February 16, 2022 Kennebunk Savings Job De...
  • 3/28/2024 12:00:00 AM

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HLA Lab Director
  • Maine Health
  • Scarborough, ME
  • Full Time 301A US-1 Management/Leadership Day Shift Position Summary * Responsible for managing the technical and qualit...
  • 3/28/2024 12:00:00 AM

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Hyperbaric Technician
  • York Hospital
  • Wells, ME
  • At York Hospital, we#re more than a hospital.# We are a team of providers, clinicians and staff members offering experti...
  • 3/28/2024 12:00:00 AM

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Manager - Developmental Disorders Unit - SHH
  • MaineHealth
  • Westbrook, ME
  • Summary Position Summary The Program Manager works as an integral member of the multidisciplinary team addressing the ch...
  • 3/27/2024 12:00:00 AM

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Program Manager
  • SubCom
  • Portsmouth, NH
  • Job Description Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting,...
  • 3/26/2024 12:00:00 AM

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Educational Technician III- PreK
  • Biddeford Schools
  • Biddeford, ME
  • Educational Technician III- PreK JobID: 2660 + Position Type: Educational Technician/ Ed Tech - Education Technicians I,...
  • 3/26/2024 12:00:00 AM

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Cardiac Sonographer II - Adults and Pediatrics
  • Maine Health
  • Portland, ME
  • Full Time 22 Bramhall St. Professional - Clinical Day Shift * $15,000 SIGN ON BONUS! Current MaineHealth Employees Not E...
  • 3/24/2024 12:00:00 AM

Biddeford is located at 43°28′27″N 70°26′46″W / 43.47417°N 70.44611°W / 43.47417; -70.44611 (43.474111, -70.446157). According to the United States Census Bureau, the city has a total area of 59.08 square miles (153.02 km2), of which 30.09 square miles (77.93 km2) is land and 28.99 square miles (75.08 km2) is water. Situated beside Saco Bay on the Gulf of Maine, Biddeford is drained by the Little River and the Saco River. The city proper has very diverse geography, from inland rolling hillside, to urban settlement, to coastal sprawl. The city is crossed by Interstate 95, U. S. Route 1, and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Director jobs
$115,663 to $149,558
Biddeford, Maine area prices
were up 1.6% from a year ago

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