Table Games Floor Supervisor jobs in Oregon

Wage Range: $13.20-$16.00 Tips

JOB SUMMARY

Responsible for overseeing any individual blackjack table that has been assigned by the Table Games supervisory staff, including total operation of the assigned game (Blackjack, Progressive Blackjack, Three-card Poker, Spanish 21, Ultimate Hold’em, and Pai Gow).  This is a Class III game and is subject to certain restrictions.

ESSENTIAL JOB FUNCTIONS:

1. Promotes customer service by acknowledging customers promptly and courteously.
2. Conducts the game of blackjack in a skilled, professional manner according to WRC standards.
3. Verifies proper table inventory through accurate dealing of the game and confirms the accuracy of all paperwork transactions, including openers, closures, fills, and credits.
4. Supervises assigned blackjack tables by established WRC and Table Games policies and procedures.
5. Report any irregularities that occur on the blackjack table immediately to the supervisor.
6. Attends to customer needs where possible and maintains an overall, positive guest atmosphere.
7. Maintains workplace standards as outlined in company policies, procedures, and practices.
8. Promotes a safe environment for guests and employees, by adhering to established safety policies and by reporting safety concerns promptly to the supervisor.
9. Other related duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None.

SIGNATORY ABILITY:

1. Fill and credit slips.
2. Game openers and closures.

ACCESS TO SENSITIVE AREAS:

1. Table chip tray.

MINIMUM QUALIFICATIONS:

1. Needs to have 96 hours of Blackjack training, 32 hours of Pai Gow, two hours of Spanish 21, two hours of Three-card poker, and two hours of Ultimate Hold’em from a CTUIR licensed trainer (or) demonstrate six (6) months of work experience as a blackjack dealer at a recognized casino and demonstrate proficient dealing skills.
2. Needs to have exceptional interpersonal skills; maintaining high guest service standards throughout shift.
3. Needs to be flexible to work various days and shifts: graveyard, day, or swing.
4. Needs to sit, stand, and bend for long periods in a confined space; work in a smoke-filled environment and perform repetitive motions with arms, wrists, and hands.
5. Requires a High-Security Gaming License clearance.
6. Must be at least 21 years of age.

PREFERRED QUALIFICATIONS:

1. None.