Systems Support Assistant, Sr. jobs in Mississippi

This is an in-person/on-site position at the MDE that may require travel to school districts across the state. Technical resolution remotely via the MDE office is preferred.

State of MS - Network and Technical Support Engineer

Start: July 2024

Contract: Until 06/30/2027

Closing on 04/23/24 @ 3PM CST.

Agency: MDEK12 Mississippi Department of Education

Project Details

The State of Mississippi Department of Education (MDE) is seeking qualified vendors to provide network and technical support services on a statewide basis to local schools and school districts.

Position Description

SCOPE OF WORK

The following is a range of anticipated tasks to be performed:

• Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
• Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
• Make recommendations for modifications and enhancements to networks.
• Assist in developing criteria for utilization of network monitoring software.
• Assist in developing methods and criteria for network traffic data collection and analysis.
• Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.
• Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
• Provide assistance in managing e-mail servers, including archival of e-mail and spam management.
• Provide assistance with the migration/conversion of e-mail services to new hardware and/or software.
• Provide assistance with server upgrades and consolidation.
• Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.
• Support and troubleshoot video conferencing solutions.
• Assist school districts during their long-range technology planning efforts.
• Provide network security assessments.

The scope of this LOC does not include application software support, such as de-bugging, enhancements and ad hoc report generation.

Required Degree:

Bachelor s Degree

Required Certification:

• Security Certifications, such as Certified Information Systems Security Professional (CISSP), and SysAdmin, Audit, Network, and Security (SANS), and COMPTIA Security Plus
• Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)
• Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration