Systems Engineer jobs in Reading, PA

Systems Engineer plans and builds an organization's systems infrastructure. Implements, modifies and designs information system. Being a Systems Engineer monitors the performance of systems. Typically requires a bachelor's degree. Additionally, Systems Engineer typically reports to a manager. The Systems Engineer works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Systems Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Service Desk Engineer
  • Omega Systems
  • West, PA OTHER
  • Job Details

    Level:    Experienced
    Job Location:    Reading, PA - West Lawn, PA
    Position Type:    Full Time
    Education Level:    2 Year Degree
    Salary Range:    $57,500.00 - $67,000.00 Salary
    Travel Percentage:    Negligible
    Job Shift:    Day
    Job Category:    Information Technology

    Description

    Join An Award-Winning Team!

    Omega Systems is a nationally recognized technology solutions firm serving a growing number of businesses across the Northeast. To accommodate our expanding footprint, we are regularly looking for talent willing to take on new challenges and innovative methodologies. If you are passionate about IT and eager to benefit from personal development, team-based collaborations, and an abundance of opportunities, consider joining the Omega Systems family and becoming part of our story.

    Omega Systems Consultants Inc. is seeking a Full Time Service Desk Engineer to join our growing team of technical support engineers. The Service Desk functions as first line and escalation support to ensure the stable operation of the organization’s Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations.

     

    FUNCTIONAL RESPONSIBILITY AND TASKS

    Operational Responsibilities

    • Provide 2nd tier support through desk-side, remote, and local office support services

    • Watch for repeat tickets to find trending issues.

    • Work directly with Technical Account Manager on their customer’s escalated issues.

    • Create new knowledge base articles to increase the rate of first line resolution

    • Follow documented processes for incident management and request fulfilment

    • Provide guidance and direction for escalated service issues

    • Demonstrates dedication to customer service and able to quickly assess risks

    • Analyze and document software requirements

    Leadership and People Responsibilities

    • Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering

    • Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution

    • Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally

    Position Type / Expected Hours of Work

    • This is a full-time position, and hours of work are typically Monday thru Friday from 8AM to 5PM.

    Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

    TECHNICAL RESPONSIBILITY AND TASKS 

    • Provide timely, resolution to technical support issues while following company standards

    • Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner

    • Identify and resolve incidents within agreed SLAs, policies and procedures

    • Develop new support documentation of solutions that are used by Customer support services

    • Monitor incident trends and identify recurring incidents for resolution

    • Ensure that all relevant incidents are linked to an appropriate problem

    • Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution.

    • Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams

    • Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair

    • Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs

    • Analyze desktop usage and computer peripherals

    • Analyze, troubleshoot, correct, and document defects in existing software systems

    • Responsible for installation, testing, troubleshooting and repair of workstations

    • Responsible for installation and configuration of workstation software

    • Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring

    • Provide accurate estimates for and track data on time spent adding new features and fixing defects

    • Ensure technical documentation is created and tested

     

    Qualifications


    Required

    • 5 years information technology experience supporting inbound Customer requests or issue resolution
    • High school Diploma
    • Experience with ConnectWise Manage software or similar ticketing system
    • Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.)
    • Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications
    • Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions 
    • Experience supporting VPN clients and VPN Administration 
    • Experience support  LAN/WAN network infrastructure
    • Experience supporting applications running in an RDS or Citrix environment
    • Strong working knowledge of Office 365 user and mail administration
    • Proficiency with NTFS file permissions
    • Experience with internal and external DNS administration
    • Experience with creating, changing and troubleshooting Group Policies
    • Experience with VMWare and/or HyperV
    • Excellent listening, questioning, and customer service skills
    • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
    • Ability to maintain composure, tact and effectiveness under stressful conditions
    • Ability to organize information, efficiently manage time and balance multiple priorities
    • Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience

    Preferred

    • Bachelor’s degree in Information Technology, Computer Science, Engineering or related field
    • MS in Computer Science or Information Management
  • 10 Days Ago

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Principal Power Systems Engineer
  • CHA Consulting, Inc.
  • Wyomissing, PA OTHER
  • WHY CHA? Responsibility connects us, empowers us, binds us to our community, and challenges us to do what is right. Clean water, safe roads, efficient energy, resilient power sources, and buildings th...
  • 21 Days Ago

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Systems Electronics Engineer
  • EnerSys
  • Reading, PA FULL_TIME
  • EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 co...
  • 23 Days Ago

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Senior Systems Development Engineer
  • Seakeeper Inc
  • Leesport, PA FULL_TIME
  • WHAT YOU’LL DO Our Systems Development Engineers have an insatiable desire to make things better, constantly dissatisfied with the status quo. They love to tinker and are undeterred by the idea of bre...
  • Just Posted

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Senior Systems Engineer
  • RPS Recruitment
  • Reading, PA FULL_TIME
  • Lift your career in Aerospace Engineering with a pioneering role at the forefront of technology and innovation. As a Senior Systems Engineer, you'll delve into exciting challenges, crafting and integr...
  • 1 Day Ago

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Electrical Systems Test Engineer
  • Albin Engineering Services, Inc.
  • Reading, PA CONTRACTOR,FULL_TIME
  • Albin Engineering Services, Inc. ((url removed)) is looking for an Electrical Systems Test Engineer. This will be a 1 year contract role with the potential for conversion. Candidates will be reporting...
  • 9 Days Ago

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0 Systems Engineer jobs found in Reading, PA area

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Citrix System Engineer
  • Diverse Lynx
  • Malvern, PA
  • Citrix INFRA DEV SPECIALIST Malvern, PA or Parsippany-Troy Hills, NJ Contract Position JD: Seeking an experienced INFRA ...
  • 3/28/2024 12:00:00 AM

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Linux Systems Engineer, Sr / Clearance / Onsite - CO, CA, PA
  • Lockheed Martin
  • King Of Prussia, PA
  • Job Description This position is within Lockheed Martin Enterprise Business and Digital Transformation (EBDT) Classified...
  • 3/28/2024 12:00:00 AM

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Electrical Engineer
  • Professional Systems Engineering
  • Lansdale, PA
  • Job Description Job Description INTRODUCTION Join our team of engineers and professionals to develop cutting-edge engine...
  • 3/27/2024 12:00:00 AM

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Aerospace Engineer
  • Arcfield
  • King Of Prussia, PA
  • Overview: Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabili...
  • 3/25/2024 12:00:00 AM

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Sr. System Engineer - On Site
  • Syzygy Integration
  • Conshohocken, PA
  • Job Description Job Description Syzygy is rapidly growing, and we need YOU to join our world-class team today! Syzygy is...
  • 3/24/2024 12:00:00 AM

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Systems Engineer(Foxtrot)
  • Apex Systems
  • King Of Prussia, PA
  • An defense and space company is looking to hire a Systems Administratorwith a TS/SCI Polygraph security clearance. Locat...
  • 3/24/2024 12:00:00 AM

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Electrical Engineering Designer
  • Professional Systems Engineering
  • Lansdale, PA
  • Job Description Job Description PSE specializes in keeping people from all walks of life who are residing in a wide rang...
  • 3/24/2024 12:00:00 AM

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Hypersonic Systems Engineer
  • Leidos
  • King Of Prussia, PA
  • Description The Electronic Warfare Division has an opening for an experienced Hypersonic Systems Engineer. Leidos is loo...
  • 12/11/2023 12:00:00 AM

Reading (/ˈrɛdɪŋ/ RED-ing; Pennsylvania German: Reddin) is a city in and the county seat of Berks County, Pennsylvania, United States. With a population of 87,575, it is the fifth-largest city in Pennsylvania. Located in the southeastern part of the state, it is the principal city of the Greater Reading Area, and is furthermore included in the Philadelphia-Reading-Camden PA-NJ-DE-MD Combined Statistical Area. The city, which is approximately halfway between the state's most populous city, Philadelphia, and the state capital, Harrisburg (as well as about halfway between Allentown and Lancaster)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Engineer jobs
$68,806 to $88,867
Reading, Pennsylvania area prices
were up 1.5% from a year ago

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