Systems Consultant/Engineering Director oversees the design of enablement plans and configuration specifications and installation operations to implement integrated hardware and software systems and products purchased by customers. Develops standard processes and methodologies to prototype and test proposed solutions for feasibility, reliability, and quality. Being an Systems Consultant/Engineering Director directs the development of program and system specifications to meet customers' technical requirements and guide the enablement, configuration, or coding of products and solutions. Ensures the delivery of technical information, documentation, requirements, and cost estimates to sales teams to use in proposals, quotes, and statements of work meet sales cycle and project timeline requirements. Additionally, Systems Consultant/Engineering Director requires a bachelor's degree. Typically reports to senior management. The Systems Consultant/Engineering Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Systems Consultant/Engineering Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Director of Customer Success - Role Description
About Pensa Systems
Pensa is a group of innovators driven to help CPG brands and retailers grow by providing them the source of truth for the retail shelf. Our computer vision and patented artificial intelligence and machine learning is the world’s first fully automatic capture-to-insight retail shelf intelligence solution that learns as it goes. We provide our syndicated SaaS solution to top global CPG brands and retailers such as Johnson & Johnson, General Mills, Anheuser-Busch InBev, CircleK and Unilever to address a trillion-dollar industry blind spot by digitizing physical inventory and bringing it online. Although we work hard and are accountable to our customers and each other, we don’t get too wrapped up in protocol or bureaucracy. We are a diverse group whose collaboration and open communication helps us all do our best work and succeed as a team. If you are looking to grow personally and professionally while making a difference with something new and innovative, Pensa may be the right place for you.
If you would like to learn more about us, please visit pensasystems.com.
Job Description
Pensa works with a range of external customers, including consumer packaged goods (CPG) manufacturers, retailers, and omnichannel partners. The Director of Customer Success will lead the Customer Success team, while also working directly with customers and internal teams to manage relationships, drive customer engagements, and have direct responsibility for the expansion and renewal of key enterprise accounts.
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