Systems Consultant/Engineering Director jobs in Texas

Systems Consultant/Engineering Director oversees the design of enablement plans and configuration specifications and installation operations to implement integrated hardware and software systems and products purchased by customers. Develops standard processes and methodologies to prototype and test proposed solutions for feasibility, reliability, and quality. Being an Systems Consultant/Engineering Director directs the development of program and system specifications to meet customers' technical requirements and guide the enablement, configuration, or coding of products and solutions. Ensures the delivery of technical information, documentation, requirements, and cost estimates to sales teams to use in proposals, quotes, and statements of work meet sales cycle and project timeline requirements. Additionally, Systems Consultant/Engineering Director requires a bachelor's degree. Typically reports to senior management. The Systems Consultant/Engineering Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Systems Consultant/Engineering Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Customer Success
  • Pensa Systems
  • Austin, TX FULL_TIME
  • Director of Customer Success - Role Description

    About Pensa Systems

    Pensa is a group of innovators driven to help CPG brands and retailers grow by providing them the source of truth for the retail shelf. Our computer vision and patented artificial intelligence and machine learning is the world’s first fully automatic capture-to-insight retail shelf intelligence solution that learns as it goes. We provide our syndicated SaaS solution to top global CPG brands and retailers such as Johnson & Johnson, General Mills, Anheuser-Busch InBev, CircleK and Unilever to address a trillion-dollar industry blind spot by digitizing physical inventory and bringing it online. Although we work hard and are accountable to our customers and each other, we don’t get too wrapped up in protocol or bureaucracy. We are a diverse group whose collaboration and open communication helps us all do our best work and succeed as a team. If you are looking to grow personally and professionally while making a difference with something new and innovative, Pensa may be the right place for you.

    If you would like to learn more about us, please visit pensasystems.com.

    Job Description

    Pensa works with a range of external customers, including consumer packaged goods (CPG) manufacturers, retailers, and omnichannel partners. The Director of Customer Success will lead the Customer Success team, while also working directly with customers and internal teams to manage relationships, drive customer engagements, and have direct responsibility for the expansion and renewal of key enterprise accounts.

    Responsibilities

    • Build and lead a high-performing Customer Success team, providing guidance, mentorship, and support to ensure individual and team success.
    • Own, directly or indirectly, the primary commercial relationship with Customer's executive decision makers. Responsible for building and managing healthy engagements that enable business growth.
    • Responsible for defining the account growth plan, collaborating with internal and external stakeholders to secure alignment, and execute the plan to deliver on business objectives.
    • Conduct business-focused conversations with C-level and VP-level Executives.
    • Use your ability to create and execute account and opportunity specific sales strategies to sell our services and offerings to enterprise accounts.
    • Lead efforts to retain and renew customer subscriptions and contracts. Develop processes for identifying and addressing customer churn risk.
    • Cultivate customer advocacy programs, including customer referrals, case studies, and testimonials.
    • Collaborate closely with Sales, Marketing, Product, and Customer Support teams to align efforts and deliver a seamless customer experience. Advocate for customer needs and insights within the organization.
    • Serve as the trusted point of contact for Pensa’s customers across the customer lifecycle - needs identification, pilot execution, service delivery, conversion, advocacy, and expansion.
    • Work closely with cross-functional teams to ensure a seamless customer experience throughout the customer lifecycle.
    • Collaborate with Sales, Marketing, and Product teams to align customer success initiatives with overall business objectives.
    • Serve as a key liaison between customers and internal teams to relay valuable feedback and contribute to product enhancements.
    • Build a deep understanding of customers including their structure, key people, business needs, and initiatives, and act as a thought leader and evangelist for use of Pensa services.
    • Assist in customer facing marketing interactions, including working at tradeshows and conferences, in booths, as well as general networking situations.

    Requirements

    • Strong experience in Customer Success, with a proven track record of managing and retaining enterprise-level customers.
    • Demonstrated leadership experience, preferably in a small to mid-sized company.
    • Strong understanding of marketing intelligence platforms or related industries.
    • Excellent communication and interpersonal skills.
    • 7 years of experience in customer success, account management, or related roles involving renewals and expansions within a B2B, SaaS, CPG, Retail or related company.
    • Proven experience in building and leading teams.
    • Strong understanding of customer lifecycle strategies, retention, and expansion best practices.
    • Comfort and solid abilities across modern office applications - presentations, spreadsheets, documents, dashboards, video conferencing, etc.
    • Entrepreneurial drive, broad skillset, strong desire to help company succeed and a bias for action.
    • Bachelor's degree in a relevant field.
    • Periodic travel to customer sites will be required, 25% travel possible.
    • Position can be performed from any locale in the United States with an accessible airport.


  • 18 Days Ago

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Enterprise Sales Director
  • Pensa Systems
  • Austin, TX FULL_TIME
  • Enterprise Sales Director About Pensa Systems Pensa Systems is a fast-growing, generative AI company that uses deep learning artificial intelligence and computer vision to create cutting edge retail s...
  • 18 Days Ago

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Sr. Director of Strategic Partnerships
  • Pensa Systems
  • Austin, TX FULL_TIME
  • About Pensa Systems Pensa is a group of innovators driven to help CPG brands and retailers grow by providing them the source of truth for the retail shelf. Our computer vision and patented artificial ...
  • 18 Days Ago

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Field Marketing - Associate Director
  • Veeva Systems
  • Dallas, TX FULL_TIME
  • Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histor...
  • 1 Day Ago

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Director, Business Development - Remote
  • EPAM Systems
  • Austin, TX FULL_TIME
  • You are strategic, resilient, engaging with people, and a natural self-starter. You have a passion for new client and business hunting, building deep and lasting relationships, solving complex busines...
  • 2 Days Ago

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Director of Nursing
  • Theora Management Systems
  • Jayton, TX FULL_TIME
  • Plans, coordinates and manages the nursing department. Responsible for the overall direction, coordination and evaluation of nursing care and services provided to the residents. Ensures quality care t...
  • 4 Days Ago

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Aircraft Carrier Combat Systems Engineer
  • ManTech
  • WASHINGTON NAVY YARD, DC
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/28/2024 12:00:00 AM

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Director, Global Attraction Programs (GAP)
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Field Services Engineer
  • Erthos
  • Tempe, AZ
  • About Erthos (www.erthos.com) Erthos is a pre-IPO energy technology company dedicated to providing the world’s lowest-co...
  • 3/28/2024 12:00:00 AM

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Electrical Engineer
  • ManTech
  • WASHINGTON NAVY YARD, DC
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/25/2024 12:00:00 AM

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Electrical Engineer
  • ManTech
  • Washington, DC
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/25/2024 12:00:00 AM

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DNCG Support Engineer
  • ManTech
  • WASHINGTON NAVY YARD, DC
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/24/2024 12:00:00 AM

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System Engineering Manager
  • Insight Global
  • Seattle, WA
  • Title: Systems Engineering Manager – Client Engineering Location: Hybrid, Seattle WA Duration: Perm Shift: M-F 8-5 Must ...
  • 3/24/2024 12:00:00 AM

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Senior Guidance, Navigation and Control (GNC) Engineer
  • Raytheon Technologies
  • Tucson, AZ
  • Date Posted: 2024-01-31 Country: United States of America Location: AZ848: RMS AP Bldg 848 1151 East Hermans Road Buildi...
  • 3/24/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Consultant/Engineering Director jobs
$220,188 to $279,694

Systems Consultant/Engineering Director in Boulder, CO
However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well.
January 12, 2020
Systems Consultant/Engineering Director in Little Rock, AR
They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.
January 22, 2020
Systems Consultant/Engineering Director in Lexington, KY
Solution Architect/Engineering provide technical leadership for the evolving architectural capabilities of the entire solution in the context of a Solution Train.
December 07, 2019