Systems Capacity Analyst jobs in Waterloo, IA

DEPARTMENT: Information Technology

CLASSIFICATION: Exempt

DUTIES AND RESPONSIBILITIES:

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Troubleshoot program and system malfunctions to restore normal functioning.
• Train staff and users to work with computer systems and programs.
• Assess the usefulness of pre-developed application packages and adapt them to a user environment.
• Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
• Determine computer software or hardware needed to set up or alter system.
• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
• Recommend new equipment or software packages.
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Providing information to supervisors, co-workers, and subordinates by telephone, teleconference, e-mail, or in person.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Keeping up-to-date technically and applying new knowledge to your job.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Translating or explaining what information means and how it can be used.
• Monitoring and reviewing information from materials, events, to detect or assess problems.
• Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
• Coordinate software or hardware installation.
• Good communicator - Able to explain technical things to non-technical people and explain non-technical worker issues to technical people to exact a solution.

REQUIREMENTS:

• Must have a Bachelor's degree or direct years of experience in the Computer Systems Analyst area, or a mix of education and experience is acceptable.
• Office 365 expert Business intelligence
• Must have experience with data analysis software ,cloud-based management software, data mining software, document management software, process mapping and design software
• A considerable amount of work-related skill/experience is desired, preferably in a Tribal or municipal government environment.

SUPERVISION:

• Supervised by the Information Technology Director

SALARY LEVEL:

• Annual Salary range: $74,297 - $106,600

Applicants will be required to submit to a background check and to a pre-employment drug test.