Systems Capacity Analyst jobs in Rock Island, IL

Modern Woodmen of America is looking for a detail oriented and analytical individual to develop, coordinate and maintain programs and systems involving reports and processes for our Members’ Service department. The successful candidate will provide training on the departments systems and procedures to Members’ Service staff and other internal departments.

Modern Woodmen of America is the nation’s third largest fraternal benefit society with assets over $17B. Fraternal benefit societies are unique membership organizations with peculiar names that pair the “member owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Responsibilities:

• Act as liaison with Information Technology, Enterprise Program Management Office, and other impacted departments to coordinate systems changes, projects, and testing.
• Assist in planning, coordinating, prioritizing, and implementing systems and projects that impact the Members’ Service department.
• Ensure the timely and effective completion of testing cycles.
• Analyze, develop, and maintain reports to track and improve department processes.
• Develop new system procedures to provide efficiencies in all work processes.
• Conduct training in the use of procedures and systems involving the premium and certificate processes.
• Help create and maintain procedure files for all functions of the department.
• Assist the Information Technology department in coordinating the exchange of information with outside vendors to help expedite the Members’ Service process.
• Review compliance requirements. Research and coordinate systems changes to meet those requirements.
• Assist with monitoring production levels and recommending improvements in work processes.

What we need:

• Bachelor’s degree and/or equivalent work experience.
• Life insurance industry experience preferred, but not required.
• Promote a positive and professional image and develop productive relationships with all levels of internal and external customers.
• Ability to adjust and be flexible in a rapidly changing environment.
• Ability to communicate and explain clearly, concisely and effectively with a variety of audiences.
• Organize and prioritize daily tasks to work both independently and with a team.
• Strong technical skills including advanced proficiency with Excel. Knowledge of current systems is a plus. Excellent problem solving and communication skills.

What we offer:

• Pay: The hourly pay for this position is $28.00. The specific rate will depend on the successful candidate’s qualifications and prior experience.
• Work Arrangements: This is a full-time hybrid position: 37.5 hours per week (7.5 hours per day), Monday- Friday, with flexible start time between 7:00AM-9:00AM. Hybrid positions work at least 3 days in office and the remaining days each week working from home. Employees beginning to work in a new hybrid role will be asked to work on-site (5 days a week) during the initial training period which may be up to 1 year.
• Stability: Modern Woodmen has been Modern Since 1883SM and exists for our members. We make long-term decisions that provide stability to our employees, financial representatives, and members.
• Respect for Personal Time: We offer vacation, sick leave and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
• Professional Growth: Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
• Great Culture: We build strong working relationships across our organization through collaborative work and volunteer opportunities.
• A Beautiful Office: Enjoy a beautiful view! Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River and will soon have an on-site café.

• A Thriving Local Community: Not from the Quad Cities and hesitant to consider relocation? Give it some thought. The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living. It’s home to more than our share of artists, festivals, and fun in every season.

• Exceptional Benefits: Our comprehensive benefits package is designed to support your health and financial well-being. Benefits include:
• Company-paid retirement plan
• Matching 401(k) Plan
• Medical, Dental, Prescription drug Insurance. We pay 100% of employee health insurance premium and 50% of employee dependents’ premiums.
• Group Term Life Insurance
• Long-term and short-term disability.
• Voluntary benefits: Vision, Flexible Savings Accounts, Accident Insurance

Modern Woodmen is an equal opportunity employer. Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.