Systems Capacity Analyst jobs in Rhode Island

Systems Capacity Analyst analyzes server data by monitoring information system performance and makes recommendations on the process and utilization. Operates and modifies machine to increase information system capacity. Being a Systems Capacity Analyst recommends hardware acquisitions and evaluates practicability of vendor's proposal. Requires a bachelor's degree. Additionally, Systems Capacity Analyst typically reports to a supervisor. To be a Systems Capacity Analyst typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

V
Systems Analyst
  • VirginPulse
  • Providence, RI FULL_TIME
  • Overview

    Now is the time to join us! 

    At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.   

    Responsibilities

    Who are you?

     

    Reporting to the Manager, Service Desk, the Systems Analyst will work with the global Service Desk team, supporting 2000 users across 12 countries, and ensuring users are receiving appropriate assistance and service.

     

    Core responsibilities will include ensuring efficient servicing of support tickets from internal users and will focus on Tier 1 support including ownership/stewardship of Office 365, Active Directory, Azure, Intune, and other cloud-based applications. Additionally, the Systems Analysis is responsible for ensuring meeting rooms, corporate technology, and audio-visual services are operational across all offices.

     

    This is a hands-on role involving servicing tickets while ensuring high levels of customer service quality and availability.

     

    In this role you will wear many hats, but your knowledge will be essential in the following:  

    • Provide first level support to corporate users via phone and email to diagnose and resolve issues; escalating to senior team members proactively where required to ensure efficient closure of tickets.
    • Respond promptly to support requests and maintain the 4-hour response and 24-hour fix / escalation SLA.
    • Responsible for office deployments and the maintenance of technologies in that region.
    • Assist in resolving hardware problems, system upgrades, networking setup and diagnosis, software problems, backup issues and file recovery.
    • Assist in management of file transfer platform, creating and testing new connections, perform updates and changes to existing connections, review automation rules and workflows to aid in issue resolution.Triaging tickets effectively
    • Assisting with SOC/ HITRUST evidence and audit requirements
    • Ensure tickets are closed with correct resolution to avoid tickets being reopened.
    • Manage end-user expectations and following up on end-user feedback.
    • Create and maintain a functioning Service Catalog within the ticketing system.
    • Ensure secure configuration of all user machines and systems to make sure OS and Anti-Virus patching is up to date.
    • Assist in maintenance of Active Directory and related accounts and services, including mail and file services through standard tools to ensure settings and accounts created / removed in a timely fashion.
    • Create process and user documentation relating to laptop / PC setup and review configurations before delivery to user, ensuring issues are fed back and corrected before deployment.
    • Assist in the procurement of hardware and software and manage configuration and deployment throughout the organization.
    • Track licensing statistics and manage IT asset list, ensuring all records are kept up to date. Help to maintain software licensing requirements.
    • Delivery of assigned projects within a timely manner.
    • Test applications and systems to ensure functionality before production deployment.
    • Assist with special projects as requested.
    • Perform other duties as assigned.

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Qualifications

    What you bring to the Virgin Pulse team

    In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

    • Associates degree, or equivalent, in computer science or related discipline.
    • 1-2 years of related IT desktop support work that includes a broad understanding of network support and MS Windows applications.
    • Strong knowledge of network cabling, PC’s, laptops, wireless and wired networks, email, Active Directory, printer services, TCP/IP, DNS and DHCP.
    • Solid understanding of Windows and Mac client operating systems.

    You also take pride in offering the following Core Skills, Competencies, and Characteristics:

    • Experience with Office 365 administration.
    • Understanding of Microsoft Active Directory/Azure Active Directory.
    • LAN/WAN/WLAN networking expertise.
    • Understanding of Microsoft Active Directory services and Azure AD services
    • Experience with SSO/Identity Provider management (OpenID/SAML applications).
    • Experience with modern device management (MDM for laptops and mobile devices).

    No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

     

    Why work at Virgin Pulse?   

    We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.

     

    In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $64,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

  • 23 Days Ago

B
Systems Analyst
  • Blue Cross & Blue Shield of Rhode Island
  • Providence, RI FULL_TIME
  • Systems Analyst (multiple positions) Location: RemoteCompensation: Sr. Systems Analyst - $90,500 - $135,700 Systems Analyst - $80,100 - $120,200 Jump into the new world of health insurance: At Blue Cr...
  • 14 Days Ago

I
Principal Systems Analyst
  • Inclusively
  • Smithfield, RI FULL_TIME
  • Inclusively is partnering with a multinational financial services company to hire a Principal Systems Analyst.ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidates with dis...
  • 20 Days Ago

S
Systems Integration Analyst
  • SAIC Career Site
  • MIDDLETOWN, RI FULL_TIME
  • Description SAIC is seeking an organized and motivated Systems Integration Analyst who will work effectively in a fast-paced environment. You will be part of a collaborative team of engineers and supp...
  • 21 Days Ago

R
Business Systems Analyst
  • Robert Half
  • East Greenwich, RI OTHER
  • As a Data Migration Specialist, you will play a crucial role in ensuring the seamless transfer of data from legacy systems to new platforms. Your responsibilities will include analyzing existing data ...
  • 21 Days Ago

F
Principal Systems Analyst
  • Fidelity Technology Group, LLC
  • , RI FULL_TIME
  • Job Description: Job Description: Fidelity Software Engineering is looking for a talented, technical Principal Systems Analyst that strives for engineering excellence. You’ll work in a fast-paced envi...
  • 22 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Capacity Analyst jobs
$73,603 to $99,383