Systems Capacity Analyst jobs in Missoula, MT

Computer Systems Analyst II

Montana Technological University provides a comprehensive benefits package for all eligible positions that includes health, dental and vision insurance, mandatory retirement plan with employer contribution, partial tuition waiver, and a wellness program.

Applications received by February 11, 2024 will be guaranteed full review and consideration.  Applications received after that date may be considered until an adequate applicant pool has been established.

DUTIES:

Under the supervision of the Chief Information Officer, the Computer Systems Analyst/Help Desk Supervisor is responsible for developing custom data base applications using MS Access; maintaining the local data warehouse utilizing SQL Server; responding to a wide variety of information technology requests; developing and executing ticketing system training to all faculty, staff and students via the web as well as face-to-face when needed.  This position is also responsible for testing new upgrades to the learning management system and ticketing system and providing support and supervision for the centralized IT Help Desk.
 

• Create and disseminate training materials for the Ticketing System via the web as well as face-to-face
• Inform and educate the campus regarding Ticketing System and usefulness
• Provide one-on-one consultation and group workshops as needed in order to train users on Ticketing System
• Monitor the campus chatbot ‘Charlie Oredigger’ verifying information provided is correct; update as appropriate
• Supervise the customization of the appearance and operation of the Learning Management System (currently Moodle, moving to Canvas in Fall 2024), including block settings, modules and options that are available, graphics and course templates
• Test new releases and updates of Learning Management System
• Stay abreast of new and upcoming features within the Learning Management System, Ticketing System (TeamDynamix), MS Access
• Maintain, update and develop reports as needed
• Ability to design, write and understand requirements for new software applications.
• Ability to create Microsoft Access database applications according to user requests and thoroughly test outcomes
• Investigate and find solutions to problems with inconsistencies within student services’ data
• An in-depth knowledge of the Student Information System, BANNER and the data held within.
• Maintain the SQL Server Data Warehouse.
• Maintain the user security in SQL Server
• Strong verbal and written communication skills
• Collaborate with the Information Technology team and the Director of the Center for Academic Innovation regarding student support services.
• Document all software applications/databases developed for campus use.
• Assist the IT Help Desk and the rest of IT staff with issues pertaining to systems.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Computer Science or related field  OR 2 years of experience developing MS Access databases in a professional environment, OR 2 years of experience software programming in a professional environment
• Ability to communication clearly verbally as well as in writing.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Computer Science or related field
• Proficiency using SQL Server & SSIS
• Previous experience using Ellucian Banner
• Previous supervisory experience
• Experience with software applications (MS Access, MS Excel)
• Knowledge of C# or Visual Basic
• Knowledge of Windows batch scripting; file transfer tools (ie. putty, aws s3)
• Knowledge of and use of/practice with:
• Advanced problem-solving and troubleshooting techniques

PHYSICAL DEMANDS:

• This position requires the ability to operate typical office equipment (i.e. a computer, telephone, etc).
• This position may be required to travel on occasion to attend meetings, professional conferences, or training sessions as necessary.
• Expected to be in the office 40 hrs a week. 

For full consideration application materials must be complete.  

Please include: 

• Cover letter addressing qualifications,
• Resume
• Contact information for 3 professional references. 

Any offer of employment is contingent upon a satisfactory criminal background check. 

For full consideration application materials must be complete.

Any offer of employment is contingent upon a satisfactory criminal background check.

Montana Tech is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged. Montana Tech makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, Montana Tech provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans.

To claim veteran’s preference please complete the employment (veteran’s) preference form located on the employment page and email to humanresources@mtech.edu. You must include the job title of the position in which you are applying.

Employment (veteran's) preference form

To request an accommodation for the application or interview, please contact Cathy Isakson 406-496-4380; cisakson@mtech.edu

Why Work at Tech?

Help meet the changing needs of society by providing a transformative student experience by helping develop leaders for tomorrow by advancing science, engineering and technology.

In addition, Montana Tech offers an attractive benefits package* which includes:

• Medical, Dental, and Vision Insurance with low deductibles and comprehensive coverage.
• Generous employer contribution toward monthly health care benefits worth $6.08 per hour.
• 5.9% retirement employer contribution for eligible employees
• 11 Holidays per year
• 3 weeks of Annual Leave to start
• Generous sick leave policy that can be used for sick children, doctor and dentist appointments as well as bereavement.
• 6 credits of coursework free per year (fees not included)
• Life and Disability Insurance
• Reduced tuition for dependents after 4 months of employment for eligible employees
• Employee Assistance and a Wellness Program
• Optional Retirement Plan for eligible employees
• Possible remote work days with supervisor approval and eligible positions.

* Benefits are dependent on position type and terms and conditions of eligibility.

Montana Technological University, Butte Montana, is nestled in the Heart of the Rocky Mountains along the Continental Divide, where I-15 and I-90 intersect. We are home to the largest National Historic District in the country. Montana Tech is a special focus institution with a reputation for excellence and value. Montana Tech is ranked #1 in the nation by CollegeNET.