Switchboard Operator, Sr. operates a switchboard or telephone console to route incoming calls and place outgoing calls. Trains and guides other switchboard operators on daily activities. Being a Switchboard Operator, Sr. requires a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. To be a Switchboard Operator, Sr. typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2024 Salary.com)
Switchboard Operator
Job Code: TE5588
Hours: 32 hours weekly - 7:00am - 3:30pm Saturdays and Sundays; 3:00pm - 11:30pm Tuesdays and Wednesdays
ABOUT US
We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.
As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.
JOB TYPE
Classification: Nonexempt
Supervises Positions: No
JOB SUMMARY
Operates computerized switchboard console, monitors fire panel, and implements all emergency procedures.
Communication: Communicates effectively with people of diverse backgrounds and all levels of authority.
Quality: Reviews processes, identifying and recommending opportunities for improvement.
Patient Service: Actively participates in identifying areas of opportunity to improve the experience for patients and guests.
The incumbent may be asked to perform additional duties as assigned.
QUALIFICATIONS
Education: High School Diploma or GED required.
Experience: Minimum of 1 year of experience as switchboard operator preferred. Refer to the Life Support Training Policy for additional details.
Licensure: N/A
Additional Skills/Requirements Required: Must be able to communicate effectively with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Must be flexible and able to respond to changing priorities in a fast-paced environment. Manual dexterity necessary to operate computerized switchboard console and keyboard. Ability to work alone during day, evening, and night. Ability to see and read. Must possess a clear, pleasant, and professional telephone voice and manner. Ability to hear and understand phone calls.
Additional Skills/Requirements Preferred: N/A
PHYSICAL DEMANDS
Physical Demand Code: 6A, Customer Service
Work Function/Activity: Sedentary to Light Physical Demand
The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.
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