Switchboard Operator, Sr. jobs in South Dakota

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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: East Patient Building

Location: Sioux Falls, SD

Address: 1305 W 18th St, Sioux Falls, SD 57105, USA

Shift: Day

Job Schedule: Full time

Weekly Hours: 40.00

Department Details

This is a full-time, benefit eligible position Monday through Friday from 6:45am-3:15pm.

Job Summary

Assist in coordinating the general work flow of communications and switchboard operations and workflow environment. Responsible for assisting the leadership with staffing issues, scheduling maintenance, department training, and orientation of new employees. Will provide information to leadership regarding circumstances related to work performance and department issues in a timely manner. Ensure consistency of workload dissemination. Responsible for the operation of designated and assigned switchboard to assure the relay of incoming, outgoing, inter-office, and emergency calls. Maintains and keeps working environment in reasonable order. Must be able to communicate effectively with a wide variety of people and different age groups. Must be tactful and persistent, but have the ability to remain patient and calm. Must be able to make quick decisions and remain emotionally stable during crisis situations. Lead must have the ability to display extraordinary professionalism and tact when interacting with customers and employees during stressful situations and busy times. Demonstrates empathy and caring attitude towards customers who are under stress. Coordinates the on-call schedule for appropriate areas, alarms for fire panel, security ramps, monitors, code blue panel, gas panel, etc. Informs authorities of malfunctioning equipment. Ensures directions needed for callers regarding various hospital departments, clinics and other Sanford locations are accurate and up-to-date.

Qualifications

High school diploma or equivalent preferred.

Five years of switchboard or customer service experience, preferred.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0182943

Job Function: Administrative Support

Featured: No