Switchboard Operator, Sr. jobs in Colorado

Switch Board Operator - VA Colorado Springs

Job Title: Switchboard Operator - Receptionist

Department: Source America

Reports To: Rachel Romano-Hughes

Location: Colorado Springs Department of Veterans Affairs Medical Center

(3141 Centennial Boulevard, Colorado Springs, CO, 80907

Hours: 8:00am – 4:30pm Monday-Friday

FLSA Status: Temp to Hire 3-month period with possibility of permanent job offer.

Salary: $16.20/hr 4.41 H&W

Schedule: 40 hours, 8am-4:30pm Monday-Friday (off Sat, Sun, Mon) Opportunities for extra hours available.

Updated: 3/6/2023

SUMMARY

 The Switchboard Operator answer incoming phone calls and direct the calls to the appropriate person or department. The individual must be capable of answering phones in a courteous and patient manner, as well as provide effective telephone switchboard and other departmental services. Operators work independently in a small office like a call center environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Receive and route calls to correct departments/services
• Must learn the internal intranet systems and VA phone protocols
• Follows all safety rules and regulations
• Route emergency calls appropriately based on the Standard Operation Procedure manual
• Performs all job tasks listed in Statement of Work
• Available to backfill hours if colleagues are sick, on vacation or out based on other emergencies
• Ability to communicate and work cooperatively with other Switchboard operators, Switchboard supervisor, and Hospital staff
• Additional Operator duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities OR explain the supervisory requirement here

Qualifications

QUALIFICATIONS 

• Excellent Microsoft Office Skills, especially Excel, Outlook, and Word.

• Excellent communication skills (written and verbal), grammar, and reasoning skills
• Ability to handle confidential and sensitive information without breach

• Related experience required
• Provide excellent customer service and model effective communication skills when handling callers
• MUST pass the VA security clearance and background check
• Considerable dependability & independence working alone during shift

EDUCATION and/or EXPERIENCE

Bachelor’s Degree required along with a minimum of five years direct and progressive experience required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands.  The employee frequently is required to talk or hear; the employee is occasionally required to stand, walk, reach with hands and arms, kneel. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities by this job include: close vision, distance vision, and ability to adjust focus. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

• Travel: Minimal