Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
UnityPoint-St. Luke's
PRN (As Needed)
Operation of the switchboard, Vocera, text messaging and radio paging system to facilitate the exchange of information between the Medical Centers, the public, physicians and departments within the hospital.
Key Accountability
Basic UPH Performance Criteria
Education:
| High School graduate |
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Experience:
| Knowledge of Excel, Word, and Outlook | Answering multiple line phones
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License(s)/Certification(s):
| Valid driver’s license when driving any vehicle for work-related reasons. |
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Knowledge/Skills/Abilities:
| · Skill in editing documents. · Skills in giving full attention to what other people are saying, taking time to understand the points being made. · Skill in talking to others to convey information effectively. · Ability to communicate effectively in both oral and written form. · Ability to handle difficult and stressful situations with professional composure. · Ability to understand and follow instructions. · Ability to work individually and as a group. · Ability to recognize, analyzes, and solves a variety of problems. · Ability to exercise sound judgment in making critical decisions. |
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Other:
| · Use of usual and customary equipment used to perform essential functions of the position. |
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