Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Receives and relays incoming and outgoing telephone calls for hospital using a multiple position telephone switchboard. Pages all emergency notifications, including cardiac arrests and rapid responses, and maintains the official hospital log. Monitors emergency radio, alarms, fire panels, and contacts security/engineering when trouble occurs. Pages and beeps hospital staff members.
High School graduate or GED equivalent. One (1) year as switchboard operator or phone customer service. Basic knowledge of multiple position telephone switchboard; computer; alarm systems. Excellent communication and customer service skills. Possess good telephone voice quality, clarity, and etiquette. Ability to react quickly and calmly in emergency situations. Ability to keep information confidential.
Successful candidates will be subject to criminal background and drug screens.
EOE/AA/Females/Minorities/Veterans/Disabled