Surveillance Operator jobs in Clarksville, TN

SPECIFIC DUTIES AND RESPONSIBILITIES

• Responds to calls requesting the need for surveillance coverage
• Knowledge of computer software including Microsoft Operating Systems
• Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities
• Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines
• Ensures that employees are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes and table game drop boxes
• The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility or is self-excluded from the gaming floor and gaming activities at all licensed facilities
• Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation
• Working knowledge of CMS application including but not limited to the following: Cage & Pit menu (customer status inquiries), Credit, Marketing & Players Club and Self Exclusion display
• Conducts digital video reviews as assigned
• Documents equipment malfunctions
• Responsible for accurate and efficient operation of procedures within designated department
• Any other assigned duties and responsibilities
• Must complete all required company training
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Experience using technology for HR and/or recruiting systems
• Experience in HR policies and procedures
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION, TRAINING, AND EXPERIENCE

• High School Diploma or equivalent
• Previous surveillance experience
• Able to obtain and maintain a valid Kentucky gaming/racing license