Strategic Planning Manager jobs in San Francisco, CA

Strategic Planning Manager manages the analytical and research activities supporting an organization's strategic, short-term, and long-range goal planning function. Oversees data collection and conducts organizational reviews to identify the business's strengths and weaknesses and evaluate operational effectiveness. Being a Strategic Planning Manager leads the research of emerging trends, expansion opportunities, competitive threats, and the viability of outside business partners. Develops recommendations for internal business process improvement. Additionally, Strategic Planning Manager designs and executes methods to track and measure organizational performance data to use for planning. Requires a bachelor's degree. Typically reports to a director. The Strategic Planning Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Strategic Planning Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Strategic Workforce Planning
  • Clipboard Health
  • San Francisco, CA FULL_TIME
  • About the Role

    The Strategic Workforce Planning Manager lives in the Customer Operations Workforce Management team and is responsible for forecasting volumes in assigned customer queues, creating schedules based on those forecasts, plotting agents into those schedules, onboarding and off boarding of agents from tools such as Zendesk and Five9, managing access to CBH tools and systems, overseeing time off tracking and attendance adherence, and performing analysis whenever service level agreements are not being met. You are detail-oriented, comfortable with math and data, and exhibit initiative and curiosity.

    Day-to-Day Responsibilities

    • Forecasting volumes and revising forecasts when reality does not meet expectations
    • Ensuring that all agents are scheduled properly and that the schedules are being adhered to, including the management of breaks and trainings
    • Closely monitoring support queues for any volume buildups and taking action to address any Service Level Agreement slippage
    • Providing clear root cause analysis of any dips to our response and resolution times
    • Onboarding new agents into CBH systems in a timely manner
    • Off-boarding former agents from CBH systems in a timely manner
    • Tracking seat / license usage in various tools to ensure we are staying within budget
    • Monitoring attendance and the PTO system to ensure that we are not falling below required headcount in any given hour
    • Overseeing holiday schedule management
    • Providing information to operational leaders on agent productivity and adherence

    Profile Must Haves

    • Math: you are exceptionally good at it and comfortable navigating messy data. This includes being very good at Excel
    • Attention to detail: you cross all the T's and dot all the I's, making sure nothing is overlooked
    • Experience: You have created schedules and forecasts before and have strong mental models for how a workforce should be managed

    Your First Days

    30 Days

    You become an expert in navigating CBH's systems and tools, can comfortably generate reports in Metabase, Google Sheets, and Zendesk, and provide analysis on a recent SLA slippage. By the end of 30 days, you have produced a plan for managing PTO and developed a forecast that withstands scrutiny, with an accompanying agent schedule.

    60 Days

    You are onboarding and off boarding agents regularly and without error, providing reports on attendance adherence and PTO, and helping place new agents into the schedule. When response times start to slip, you notice quickly and immediately provide root cause analysis and a recommendation for action. 

    System Requirements

    • Minimum 15Mbps internet connection
    • Minimum i5 processor or equivalent
    • Minimum 12GB Ram
    • Quiet working environment
    • Steady power and internet connection

    This is a fully remote position. 

  • 19 Days Ago

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Strategic Planning Analyst
  • Samsung Research America
  • San Francisco, CA FULL_TIME
  • Lab Summary: Samsung Design Innovation Center is one of the leading overseas design studio in Samsung, located in San Francisco, CA. Our mission is to understand people and lifestyles to deliver meani...
  • 11 Days Ago

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Project Manager
  • SGPA Architecture and Planning
  • San Francisco, CA FULL_TIME
  • Project Manager (San Francisco) SGPA Architecture and Planning is a leading architectural firm with offices in San Diego and San Francisco. For over 50 years, we’ve become specialists in a variety of ...
  • 7 Days Ago

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Assistant Engineering Manager
  • JLM Strategic Talent Partners
  • San Francisco, CA FULL_TIME
  • WHO IS JLM STRATEGIC TALENT PARTNERS & WHAT IS OUR ROLE We partner with National & International prime contractors to provide them with qualified talent they can trust. We accomplish this by sourcing ...
  • 9 Days Ago

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Assistant Engineering Manager
  • JLM Strategic Talent Partners
  • San Mateo, CA FULL_TIME
  • WHO IS JLM STRATEGIC TALENT PARTNERS & WHAT IS OUR ROLE We partner with National & International prime contractors to provide them with qualified talent they can trust. We accomplish this by sourcing ...
  • 10 Days Ago

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Assistant Engineering Manager
  • JLM STRATEGIC TALENT PARTNERS
  • San Mateo, CA FULL_TIME
  • WHO IS JLM STRATEGIC TALENT PARTNERS & WHAT IS OUR ROLE We partner with National & International prime contractors to provide them with qualified talent they can trust. We accomplish this by sourcing ...
  • 12 Days Ago

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0 Strategic Planning Manager jobs found in San Francisco, CA area

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Executive Business Partner
  • Russell Tobin
  • San Francisco, CA
  • Job Description Job Description A Vacation Property Rental Company is Looking to Hire an Executive Business Partner for ...
  • 3/28/2024 12:00:00 AM

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Family Support Supervisor
  • Felton Institute
  • San Francisco, CA
  • Job Description Job Description Family Support Supervisor Family Support Services – CYFTAY division Agency Overview Foun...
  • 3/27/2024 12:00:00 AM

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Payroll
  • Okta
  • San Francisco, CA
  • Get to know Okta Okta is The Worlds Identity Company. We free everyone to safely use any technologyanywhere, on any devi...
  • 3/27/2024 12:00:00 AM

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Sales Manager, Growth
  • Nylas Inc.
  • San Francisco, CA
  • **Sales Manager, Growth, San Francisco, CA** Nylas is a pioneer and leading provider of universal communications APIs th...
  • 3/26/2024 12:00:00 AM

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Director, Investment Management
  • Syon Capital
  • San Francisco, CA
  • Director, Investment Management - On-site (San Francisco) Who We Are Syon Capital is a dynamic and highly regarded multi...
  • 3/26/2024 12:00:00 AM

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Chief Financial Officer
  • Century Group
  • San Francisco, CA
  • Job Description Job Description Century Group is partnering with a client who is seeking a highly experienced and strate...
  • 3/26/2024 12:00:00 AM

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Sr. Project Manager w/ Regulatory Reporting
  • Dexian - Signature Consultants
  • San Francisco, CA
  • Job Summary: Dexian is seeking a Sr. Project Manager w/ Regulatory Reporting for an opportunity with a client located in...
  • 3/26/2024 12:00:00 AM

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Portfolio Operations Director
  • GoFundMe
  • San Francisco, CA
  • Want to help us, help others? We're hiring! GoFundMe is a global community of over 150 million people who come together ...
  • 3/25/2024 12:00:00 AM

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Strategic Planning Manager jobs
$188,007 to $247,259
San Francisco, California area prices
were up 4.5% from a year ago

Strategic Planning Manager in Charlotte, NC
An opportunity has now arisen to appoint a Strategic Planning Manager to the Planning and Information Office.
February 14, 2020
Strategic Planning Manager in Terre Haute, IN
It explains how to go about drawing up a strategic plan, it highlights some important issues to bear in mind and it shows how to turn from planning to implementation.
January 28, 2020
Strategic Planning Manager in Duluth, MN
Building an internal, long-term strategic plan for the business, that is going to guide management with its decision making, is different.
January 25, 2020