Staff Nurse - RN - Phone Triage jobs in Michigan

Staff Nurse - RN - Phone Triage provides nursing triage services and health advice to patients over the phone. Conducts patient assessments according to standard protocol. Being a Staff Nurse - RN - Phone Triage uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. Follows established procedures and protocols for escalation and documentation. Additionally, Staff Nurse - RN - Phone Triage typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a supervisor. The Staff Nurse - RN - Phone Triage work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Staff Nurse - RN - Phone Triage typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)

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RN Contact Center Phone Triage
  • Corewell Health
  • Kentwood, MI PART_TIME
  • Job Summary

    Virtual - Work At Home, Requires working and residing in Michigan.

    High Speed internet and private work space required to support work at home.

    Delivers nursing services per Clinical Contact Center standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.

    Essential Functions
    • Manages and documents calls in a timely, efficient manner consistent with Clinical Contact Center standards. Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals.
    • Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement. Communicates with physicians/ED staff/inpatient unit staff and provider office staff as necessary. Facilitates Physician-to-Physician conversation when needed. Connects customers to the appropriate person(s) / resources.
    • Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to outpatients calling with symptoms and/or appropriate placement of inpatients and efficient patient throughput.
    • Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Spectrum Health Core Values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
    • Actively participates in process improvement initiatives. Uses safety behaviors to maintain a safe and high reliability workplace.
    • Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice.

    Qualifications
    • Required Associate's Degree or equivalent Graduate from an accredited nursing program
    • Preferred Bachelor's Degree in Nursing
    • 3 years of experience typically gained through skills/knowledge/abilities Nursing experience Required
    • Experience in pediatrics, critical care, emergency/urgent care, inpatient setting Preferred
    • LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
    • Must reside in MI

      Primary Location

      SITE - Kentwood Medical Office Building - 4600 Breton Rd - Kentwood

      Department Name

      Patient Access Service Center - Nursing Triage

      Employment Type

      Part time

      Shift

      Evening (United States of America)

      Weekly Scheduled Hours

      16

      Hours of Work

      2:00pm-10:30pm

      Days Worked

      Variable

      Weekend Frequency

      Every other weekend

      CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

      Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

      Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

      An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

      You may request assistance in completing the application process by calling 616.486.7447.

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    • New Brunswick, NJ
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    Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Staff Nurse - RN - Phone Triage jobs
    $78,797 to $97,121