Specifications Writer writes descriptions of processes and processing operations. Works with engineers, operations personnel, manuals, and other materials to develop specifications. Being a Specifications Writer may require a bachelor's degree in a related area. Typically reports to a supervisor or manager. To be a Specifications Writer typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
TITLE : Service Writer
REPORTING TO : Service Manager EMPLOYMENT CLASSIFICATION : Non-exempt / hourly
GENERAL SUMMARY :
The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience.
A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location.
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES :
Additional Responsibilities (Performs other functions as required.)
Communicates with management as needed to ensure compliance with service standards and company policies
PERFORMANCE MEASURMENT :
The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
STANDARD MANAGEMENT WORK WEEK :
REQUIRED QUALIFICATIONS :
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.
Work Environment
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq.
ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed.
Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity.
Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1 / 3 of Time
1 / 3 to 2 / 3 of Time
More than 2 / 3 of Time
Sitting
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Crawling
Essential Weightlifting / Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
Less than 1 / 3 of Time
1 / 3 to 2 / 3 of Time
More than 2 / 3 of Time
More than 21lbs.
Up to 20lbs.
Essential Vision Requirements
Other details
Last updated : 2024-03-06
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