Special Events Manager - Casino jobs in Pomona, CA

Job Summary: The Events Coordinator works with many other departments across campus, including sales, front office, back-of-house, front-of-house, and marketing. The Events Coordinator must be articulate, confident, and organized someone who thrives in a high-volume setting and can juggle many moving parts. Candidates must be friendly, pleasant, outgoing, and attentive to guest needs. Top notch communication skills are a must to succeed in this role. This is a part-time position.

Duties and Responsibilities:

• Coordinates events and catering including but not limited to: restaurant buy-outs, large group dinners, chef prix fixe group dinners, patio buyouts, filming buyouts, off-site catering, chef marketing events, charitable package events, festival events, etc.
• Maintain comprehensive sales database of the above-mentioned contacts.
• Responds to all incoming event and catering inquiries in a timely manner, working a pipeline of inquiries, prospects, tentative and definite bookings.
• Prepares all contracts with detailed information regarding room setup, menus, wine, budget, staffing, special requests, seating etc.
• Follows up on contracts to ensure menu selections, deposits, full payments, and guest counts are received by the required deadlines. Ensure all financials are in order and communicate with accounting and management clearly about any relevant information concerning payments.
• Consistently communicates to all necessary departments any updates or changes to existing events.
• Prepares for and attends weekly BEO meetings with involved departments to review upcoming events.
• Coordinates with Chef for revisions and updates of event and catering menus regularly, reflecting seasonal menu changes and client requests.
• Collaborates with all department heads to ensure all required staffing levels are met in anticipation of any special events and clearly communicate strategy for execution of events and catering.
• When possible, attends each event to ensure proper set up, coordinate menu/course firing with BOH, and coordinates SOP for event with FOH staff and MOD. Maintain guest satisfaction throughout event, prepare postpartum reports for each event and hospitality offering to coordinator or celebrant.
• Coordinates with outside vendors including but not limited to: banquet rentals, florists, A/V, event staffing, transportation, etc

Qualifications:

• At least 1-year previous restaurant or hotel experience.
• California Food Handlers certified.
• RBS certified.
• Excellent listening and communication skills.
• Must have the ability to work a flexible schedule, including weekends, holidays, and late hours when necessary.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Be attentive, accountable, and highly organized.
• Must have the ability to plan multiple activities simultaneously.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to be friendly, engaging, gracious, and the ability to focus and connect with all guests and team members and exceed their expectations.
• Have an upbeat, energetic, authentic, positive, and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.

Physical Requirements:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
• Move up and down stairs, service ramps, and/or ladders.
• Reach overhead and below the knees, including bending, twisting, pulling/pushing, and stooping. Enter and locate work-related information using computers. Perform other job duties as requested.
• Must show proof of vaccination against Covid-19.