Special Events Manager - Casino jobs in Anaheim, CA

Special Events Manager - Casino plans, coordinates, and improves special events designed for a casino in order to bring back guests. Negotiates contracts and obtains competitive bids from vendors to ensure the lowest bid with the highest quality of service and products. Being a Special Events Manager - Casino supervises and evaluates special events staff. May require a bachelor's degree or equivalent. Additionally, Special Events Manager - Casino typically reports to a director. The Special Events Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Special Events Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Events Manager
  • Marriott International
  • Anaheim, CA FULL_TIME
  • Job Number 24036915
    Job Category Event Management
    Location JW Marriott Anaheim Resort, 1775 South Clementine Street, Anaheim, California, United States VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Management

    JOB SUMMARY

     

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

     

    CANDIDATE PROFILE

     

    Education and Experience

    • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

     

    CORE WORK ACTIVITIES

     

    Managing Event Logistics and Operations

    • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

    • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

    • Adheres to all standards, policies, and procedures.

    • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

    • Manages group room blocks and meeting space for average to large-sized assigned groups.

    • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

    • Uses his/her judgment to integrate current trends in event management and event design.

    • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

    • Participates in customer site inspections and assists with the sales process as necessary.

    • Performs other duties as assigned to meet business needs.

    • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

     

    Ensuring and Providing Exceptional Customer Service

    • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

    • Empowers employees to provide excellent customer service.

    • Sets a positive example for guest relations.

    • Coordinates and communicates event details both verbally and in writing to the customer and property operations.

    • Makes presence known to customer at all times during this process.

    • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

    • Follows up with customer post-event.

    • Responds to and handles guest problems and complaints.

    • Uses personal judgment and expertise to enhance the customer experience.

    • Stays available to solve problems and/or suggest alternatives to previous arrangements.

    • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Interacts with guests to obtain feedback on product quality and service levels.

    • Ensures hourly employees understand expectations and parameters for event activities.

     

    Leading Event Management Teams

    • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

    • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

    • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

     

    Supporting and Coordinating with the Sales and Marketing Function

    • Assists in the sales process and revenue forecasting for customer groups.

    • Up-sells products and services throughout the event process.

    • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

     

    Conducting Human Resources Activities

    • Reviews comment cards and guest satisfaction results with employees.

    • Observes service behaviors of employees and provides feedback to individuals and/or managers.

    • Assists in the development and implementation of corrective action plans.

    • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

    • Works with the property staff and customers to address operational challenges associated with his/her group.

    • Performs other duties as assigned to meet business needs.

    The salary range for this position is $66,000  to $75,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

     

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.



    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
     
    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Just Posted

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CA - Security Officers, Anaheim Special Events
  • Treston Security Services
  • Anaheim, CA FULL_TIME
  • Treston Security Services -NOW HIRING- Security Officers for Special Events Salary $20 - $22 an hour Job Type On-Call / Seasonal / Temporary US work authorization (Required) High school or equivalent ...
  • 9 Days Ago

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Convention / Events Manager
  • TealTeacup LLC
  • Walnut, CA FULL_TIME
  • Help plan, manage, and lead convention activity for Tealteacup and our team Description TealTeacup Convention / Events Manager: Responsible for researching conventions planned for upcoming year Submit...
  • 21 Days Ago

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Senior Events Manager
  • Marriott International
  • Anaheim, CA FULL_TIME
  • Job Number 24034947Job Category Event ManagementLocation JW Marriott Anaheim Resort, 1775 South Clementine Street, Anaheim, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRe...
  • Just Posted

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Private Events Assistant Manager
  • Taphouse Kitchen, Phoenix AZ
  • Brea, CA FULL_TIME
  • DescriptionThe Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. W...
  • 8 Days Ago

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Private Events Manager
  • Taps Fish House Brewery
  • Brea, CA FULL_TIME
  • Description• Develop a sales strategy for the community, filling the sales pipeline by prospecting, responding to in-bound leads, following-up with previous Private Dining Guests, and other sales tact...
  • 9 Days Ago

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0 Special Events Manager - Casino jobs found in Anaheim, CA area

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Special Events Server - HOB Anaheim
  • House of Blues
  • Anaheim, CA
  • Job Summary: Who are we? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comp...
  • 3/28/2024 12:00:00 AM

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Server/Dining Room Care Manager
  • Sunrise Senior Living
  • Orange, CA
  • Overview "It makes me feel good knowing that we make the residents lives better. We laugh with them, cry with them, sing...
  • 3/27/2024 12:00:00 AM

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Assistant Bakery Manager
  • Sprouts Farmers Market
  • Tustin, CA
  • Job Introduction: Do you enjoy preparing and baking cookies, bread, and muffins using proven ingredients and recipes? Do...
  • 3/26/2024 12:00:00 AM

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Marketing Coordinator
  • eTeam, Inc.
  • Universal City, CA
  • Job Title: Marketing Coordinator Location: Universal City, CA (HYBRID) Duration: 6 Months Qualifications: Bachelor's Deg...
  • 3/25/2024 12:00:00 AM

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Event Manager
  • Bowlero Corp
  • Riverside, CA
  • Overview: Compensation Range - $23.00 to $25.00 hr plus commissionan and benefits Imagine your ideal job. Now add bowlin...
  • 3/25/2024 12:00:00 AM

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Food & Beverage Coordinator
  • SLM Services, LLC
  • Orange, CA
  • ** Food & Beverage Coordinator** **Job Category****:** Food & Beverage **Requisition Number****:** FOODB002809 Showing 1...
  • 3/25/2024 12:00:00 AM

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Line Cook - The Rosemary Room Restaurant
  • Hilton Buena Park
  • Buena Park, CA
  • Job Summary: A line-Cook is responsible for preparing / cooking all food items based on standardized recipes for the Cor...
  • 3/24/2024 12:00:00 AM

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Catering Services Manager - Anaheim Convention Center
  • Aramark
  • ANAHEIM, CA
  • Job Description The Catering Services Manager is a leadership position which leads all aspects of catering solutions and...
  • 3/12/2024 12:00:00 AM

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Special Events Manager - Casino jobs
$67,754 to $106,317
Anaheim, California area prices
were up 3.2% from a year ago

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