Spa Supervisor - Casino jobs in North Carolina

Spa Supervisor - Casino oversees the day-to-day spa activities and manages all spa personnel. Resolves client conflicts and ensures proper maintenance of the facility and equipment. Being a Spa Supervisor - Casino ensures that a high standard of customer care and treatment is delivered to each guest. Ensures the facility is clean and provides a relaxing environment for customers. Additionally, Spa Supervisor - Casino may require a high school diploma or its equivalent. Typically reports to a manager. The Spa Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Spa Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Spa Supervisor - Mandara Spa
  • One Spa World
  • Cherokee, NC FULL_TIME
  • Company Overview

    MANDARA SPA

    Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste. 

    Job Summary

    The Spa Supervisor overall responsibility is to provide premier quality service to the spa guest, generate revenue by leading the spa concierge and spa attendant teams, and to maintain a consistent flow of general spa operations.

    Responsibilities and Duties

    • Perform MOD duties daily.
    • Oversee opening and closing procedures, and all requisite cash handling procedures.
    • Assist with handling payroll duties with accuracy adhering to timelines.
    • Manage and motivate team to increase sales and ensure efficiency.
    • Handle and resolve staff inquiries and concerns.
    • Provide back-up support to Concierge team including coaching, guidance, and help in achieving success in their respective roles.
    • Handle and create schedules for concierge and spa attendants.
    • Participate in the success and communicate to all staff spa monthly marketing promotions, promote/sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages.
    • Participate in spa inventory.
    • Respond to customer satisfaction survey comments daily.  Effectively handle and resolve guest issues and complaints.
    • Assist and coach concierge in dealing with guest inquiries.
    • Research and solve customer billing inquiries.
    • Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader.
    • Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests.
    • Direct client flow at the front desk, check-in & check out guests.Responsible for escorting guests to their appropriate service area, locker room, massage area, nail studio, weight room, etc.
    • Conduct quality control, monitor spa using a critical eye and ear to assure standards are met, including retail visual merchandising.

    Qualifications and Skills

    Technical or Administrative Knowledge

    • Preferred experience working with a Point of Sale system (Book4Time spa operating system experience desirable) and answering phones in a customer service facing environment, retail a plus.
    • Knowledge of basic accounting principles.
    • Knowledge and ability to use basic Microsoft Office, ccomputer literate with good typing skills.
    • Excellent listening and verbal skills, and effective communicator.
    • Able to operate basic business machines (i.e. calculator, fax, printer, copier).

    Required Abilities

    • High school diploma or equivalent.
    • Ability to meet US employment and eligibility requirements.
    • At least 1 year of experience of working with answering phones in a customer oriented environment.
    • Excellent client care, service excellence, and attention to detail.
    • Due to the cyclical nature of the hospitality industry, employees are required to work varying schedules to reflect the business needs of the spa, including weekends.

    Behavioral Competencies

    • Must possess a cooperative and positive attitude, exercising reason.
    • Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
    • Maintain a professional appearance at all times.
    • Demonstrate pleasant and appropriate phone and front facing client etiquette.
    • High personal standards and values: self-motivated, team player, responsible, and dependable.

    Benefits and Perks  A competitive benefits package is offered, inquire within for details to:

    • Health, vision, dental insurance
    • 401k savings plan
    • Paid vacation, sick, and holiday time away from work
    • Employee spa service/retail discounts and Friends & Family program

     

  • 21 Days Ago

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Spa Supervisor
  • Arch Amenities Group
  • Asheville, NC FULL_TIME
  • Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Supervisor at our Poseidon Spa location located within the Grand Bohemian! The Spa Supervisor assists the Spa ...
  • Just Posted

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Dining Room Supervisor
  • The Stable Spa
  • Hendersonville, NC FULL_TIME,PART_TIME
  • Dining Room Supervisor The Horse Shoe Farm is an 85-acre boutique resort in the heart of the Blue Ridge Mountains that offers intentional hospitality to our guests through lodging (we sleep up to 80 g...
  • 13 Days Ago

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Spa Pool Maintenance Supervisor
  • Omni Hotels & Resorts
  • Asheville, NC OTHER
  • Location Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sp...
  • 17 Days Ago

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Spa Shift Supervisor
  • Omni Hotels & Resorts
  • Asheville, NC OTHER
  • Location Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sp...
  • 1 Month Ago

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Table Games Floor Supervisor
  • Catawba Two Kings Casino
  • Kings Mountain, NC FULL_TIME
  • TWO KINGS CASINO Job Description POSITION: TABLE GAMES FLOOR SUPERVISOR HOURLY RANGE: $25.00 28.00 FLSA Status: Full-Time Non-Exempt Description Summary Under the direction of the Table Games Shift Ma...
  • 7 Days Ago

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Spa Manager|Mokara Spa
  • Omni Hotels & Resorts
  • Irving, TX
  • Overall operation of the Mokara Spa located in the Omni Las Colinas. Responsible to coordinate and supervise spa staff, ...
  • 3/29/2024 12:00:00 AM

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Spa Front Desk Agent | Part Time>
  • Omni Hotels
  • Fernandina Beach, FL
  • Omni Hotels - JobID: 106445 [Receptionist / Front Desk] As a Spa Front Desk Agent at Omni Hotels, you'll: Greet all gues...
  • 3/29/2024 12:00:00 AM

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Spa Supervisor
  • Mandarin Oriental Hotel Group Limited
  • Miami, FL
  • The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, re...
  • 3/28/2024 12:00:00 AM

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Spa Front Desk Agent - Full Time>
  • Omni Hotels
  • Carlsbad, CA
  • Omni Hotels - JobID: 107070 [Receptionist / Front Desk] As a Spa Front Desk Agent at Omni Hotels, you'll: Greet all gues...
  • 3/28/2024 12:00:00 AM

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Nail Technician
  • Keswick Hall and Golf Club
  • Keswick, VA
  • Job Description Job Description Overview The Nail Technician is responsible for providing exceptional guest interactions...
  • 3/28/2024 12:00:00 AM

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Assistant Spa Manager
  • Mandarin Oriental Hotel Group
  • Miami, FL
  • Assistant Spa Manager Apply now Position: Assistant Spa Manager (Full time #538434) Property / Office: Mandarin Oriental...
  • 3/28/2024 12:00:00 AM

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Spa Supervisor
  • Highgate Hotels
  • Nashville, TN
  • Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company...
  • 3/25/2024 12:00:00 AM

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Spa Supervisor
  • Mandarin Oriental Hotel Group
  • Miami, FL
  • Spa Supervisor Apply now Position: Spa Supervisor (Full time #537997) Property / Office: Mandarin Oriental, Miami Locati...
  • 3/25/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Spa Supervisor - Casino jobs
$29,685 to $40,803

Spa Supervisor - Casino in Amarillo, TX
The Spa Concierge will provide personal assistance to any individual booking spa treatments, private training sessions, and retail sales transactions.
February 08, 2020
Spa Supervisor - Casino in Little Rock, AR
The Spa Concierge will also assist with guest inquiries about the facility or treatments offered.
January 14, 2020