Spa Supervisor - Casino jobs in Lakewood, WA

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $18.98/hr. with discretionary performance bonuses 2x a year!

• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.

• Complimentary meals and covered team member parking.

• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.

• Flexible Spending Account options for health care expenses.

• Variety of additional voluntary benefits and retirement plans.

• NOTE - benefits such as retirement plans and Medical Plans do not apply to Part Time Roles.

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example.
• Provide guests with exceptional spa services, including massages, facials, body treatments, and other spa services.
• Promote spa services and products to guests and provide information about the benefits and features of each service.
• Monitor and respond to guest feedback, ensuring that guest satisfaction is always maintained.
• Consult with guests to determine their individual needs and preferences and recommend appropriate services and products.
• Check in guests and confirm appointments in a timely and friendly manner and manage reservation software.
• Accurately process guest payments.
• Participate in marketing and promotional activities as needed.
• Maintain a clean and organized spa environment, ensuring that all equipment, supplies, and amenities are well-stocked and in good condition.
• Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

WHAT YOU’LL BRING

• 1(One) year of experience in a luxury spa setting preferred!
• 1 (One) year of customer service experience.
• Tribal gaming experience is a plus.

HOW YOU’LL BE SUCCESSFUL

• Knowledge of computers and relevant POS applications.
• Knowledge of spa products and services
• Ability to anticipate client needs.
• Ability to multitask with a high level of attention to detail.
• Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
• Ability to remain positive and focused in a fast-paced environment.
• Skilled at maintaining a calm and professional demeanor in a fast-paced environment.

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.