Spa Manager manages the spa facility. Administers, plans, and evaluates programs for all age groups. Being a Spa Manager hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to local, state, and federal regulations regarding cleanliness, accessibility, and safety of the facility. Additionally, Spa Manager may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Spa Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Spa Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Description
Position Summary
The Spa Manager plays a very important role in the daily operations of our business. They are responsible for driving sales and overseeing the execution/implementation of key business initiatives for the spa. They oversee the day-to-day activities of our spa to ensure our customers are consistently treated to an impeccable customer service experience, and that the operations run smoothly, efficiently and profitably.
In addition, our Managers have the responsibility to manage our team of Service/Treatment Specialists; they ensure that all policies/procedures have been clearly communicated and are adhered to, maintain positive employee relations and last but not least, ensure that we are staffed with the best and brightest team members. Spa managers are also an integral part of our relationship with the Airports and our business partners across all of our locations.
Schedule flexibility is key; this position is based in an airport and will require availability to work varied shifts (beginning before 8:00am and ending after 8:00pm), Holidays and weekends.
Duties
Customer Experience
Sales
Brand Ambassador
Team
Operations
Work Experience Requirements
Education Requirements
Bachelor’s degree or equivalent years’ experience.
Key Competencies