Spa Manager jobs in Hawaii

Coordinates and assists in supervising all areas in the spa. Acts as Spa Director when Spa Director is not present ensuring guest service is exceeding expectation throughout the spa. Performs any other reasonably related duties to ensure optimum guest and/or staff satisfaction. Is an active part of motivating and developing the Spa Team. Supports the Spa Director in new innovative programs and trainings for the spa.

REPORTS TO: Spa Director

WORK ENVIRONMENT: Nalu Spa office, front desk.

Job involves working:

under variable temperature conditions (or extreme heat or cold). under variable noise levels. outdoors/indoors. around fumes and/or odor hazards. around dust and/or mite hazards. around chemicals.

KEY RELATIONSHIPS:

Internal:

Employees in Nalu Spa, Fitness Center, Pool, Food and Beverage, Guest Services - PBX, Reservations, Guest Services - Front Desk, Laundry, Housekeeping and Property Operations.

External:

Hotel guests and visitors, vendors

• Full operational responsibility of the daily operations of the Spa and Fitness Center.
• Ensure compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa and Fitness Center.
• Creates a team of service providers to meet all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Interview, select and retain excellent staff to create a leading service and treatment presentation.
• Direct, train and maintain high level of job satisfaction/morale/teamwork among associates in respective areas of responsibility.
• Recommends short and long-term goals for department regarding training and structure.
• Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis.
• Implement strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
• Develops and recommends department products, programs, services, policies, and procedures.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure margin integrity.
• Coordinates and oversees training opportunities regarding new associates on both services and retail product lines.
• Assist in ensuring cleanliness of public spa areas to include spa retail, treatment rooms, locker rooms, storage areas, product storage and fitness center.
• Monitors and maintains the Wellness Center's physical infrastructure, including the fitness room equipment/area.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Responsible for coordination and execution of spa packages.
• Assists in conducting monthly trend statistics on treatments and peak operating times.
• Consistently researches and recommends change in retail and professional products, keeping abreast of market and industry trends/changes.
• Liaises with the Health Inspector to ensure government standards are met.
• Designs, implements and evaluates health education, curriculum, seminars workshops, courses, and self-help programs for both guest and staff use.
• Other duties as assigned.

• Someone with a minimum of 3-5 years’ experience in Spa operations or related field.
• Someone with working knowledge of computer programs including: Word, Excel and Microsoft Outlook. Knowledge of POS/Booking Software (Book4Time preferred).
• Someone with excellent Interpersonal, communication and listening skills – with both external and internal customers.
• Someone with retail purchasing and inventory knowledge.
• Someone with a strong attention to detail and high standards of quality and cleanliness.
• Someone with strong analytical and problem-solving skills and ability to handle pressure situations with ease.
• Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays

PHYSICAL ABILITIES:

Essential:

Exert physical effort in transporting up to (50 pounds). Endure various physical movements throughout the work areas. Reach three feet. Remain an upright or a stationary position for more than 8 hours per day. Satisfactorily communicate with guests, management, and co-workers to their understanding.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.