Spa Manager manages the spa facility. Administers, plans, and evaluates programs for all age groups. Being a Spa Manager hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to local, state, and federal regulations regarding cleanliness, accessibility, and safety of the facility. Additionally, Spa Manager may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Spa Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Spa Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
General Position Summary:
Receives and gives direction to spa guests. Answers and directs telephone calls to the proper department(s) or answers questions. Schedules guests for spa treatments and makes personal contact for reminders. Maintains a thorough understanding of resort promotions as they relate to spa guests.
Essential Functions/Major Responsibilities:
Specific Job Skills:
Education and/or Experience:
High School diploma or GED required. Some office or business training preferred. Four to five years of office and customer service experience preferred. Previous experience/education in the cosmetology field or spa industry.
Job Conditions:
Working conditions include working in a spa setting with a computer, telephone, fax and other office equipment. Other conditions may include working in a busy front office and reception area with frequent interruptions and must be able to work weekends.
Physical Requirements:
Manual and finger dexterity for operation of computers and other office equipment. Sitting and standing for extended periods of time. May be required to lift 25 lb.
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