Software Systems Engineer develops, modifies and codes software systems programming applications. Responsible for resolving less complicated problems relying on the established software systems. Being a Software Systems Engineer has basic knowledge of the principles of existing software systems development. Troubleshoots and fixes minor problems regarding current procedures or systems. Additionally, Software Systems Engineer requires a bachelor's degree. Typically reports to a supervisor. To be a Software Systems Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
About Us
2-3X faster migration/conversion timelines.
<0.1% code transformation error rates.
40-50% reduction in IT costs.
1000 transformation projects.
14 patents.
260 person year of R&D time spent.
Job Description
smartShift Technologies is looking for a Software Engineer – Systems to join our Bangalore team.
The engineer will act as the first point of contact for customers to report any issues relating to their 24/7 environment.
The primary objective of the role is to provide first time resolution to incident tickets. This will be achieved by working, troubleshooting, diagnosing and resolving requests at the first point of contact and/or by escalating to one of our 3rd line specialist teams to investigate and resolve. Throughout this process, the engineer will remain the single point of contact for the customer, maintaining ownership of the original request and acting as the main point of contact between the customer & smartShift. The engineer is responsible for providing timely updates and ensuring the customer requests are given the correct level of priority and attention.
This is a challenging position, which calls for excellent customer service skills, the ability to articulate
solutions clearly to the end users. The engineer must possess a high degree of technical knowledge across a broad range of technologies & products including; Hosting (Linux and Windows), Network and Cloud technologies
Responsibilities
communicate with the customer
Skills & Experience
Qualification
If you are client focused, open communicator, quality conscious with an eye for technology, here is a fantastic opportunity for you to grow in a fun loving and challenging workspace.
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0 Software Systems Engineer jobs found in Rochester, MN area