Software Support Manager jobs in Wheaton, IL

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Software Presales Support Manager
  • Motorola Solutions
  • Chicago, IL FULL_TIME
  • Company Overview

    At Motorola Solutions, we believe that everything starts with safety.It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

    As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

    At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

    Department OverviewThe position is for a manager role for software presales support within the Software Enterprise organization. This individual and team will be responsible for all tools, templates, and training (both direct and channel) for all software solutions and sleeves that serve our public safety customers including Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions. Ownership of these processes and tools allows for a more consistent approach throughout software presales creating better alignment between all key work partners involved including sales, finance, deployment & a more consistent go to market approach for sales and our customers. Additionally, select strategic initiatives relating to proposal cycle time, quality, and the overall software integration story will be incorporated into daily workflows based on individual skill sets.Job Description

    The primary job functions for this role include:

    • The individual should be the expert in their technical sleeve so templates, tools, and training created allow anyone to learn and perform the needed presales tasks

    • Own and Maintain Statement of Work(s) for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

    • Own and Maintain Sole Source Proposal Templates for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

    • Own and Maintain RFP Response Templates for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

    • Own and Maintain tools including configurators, quoting forms for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions, including the costing, part #'s, and pricing

    • Own and Maintain the pre to post sales templates and process

    • Understand the needs of our pricing & profitability and finance teams when developing new tools, configurators

    • Coordinate and manage regularly scheduled progress meetings on new product introductions and understand where it fits within the technology's scope

    • Have a financial understanding of list price, costs, gross margin and how they are derived

    • Listen to the Sales & Presale teams on what scenarios work well and what needs to be fine tuned

    • Provide constructive feedback to sales & presale teams on positive/negative scenarios

    • Provide training to presales, sales, and our channels around the presale process including tools, templates, and process

    • Manage process questions from direct sales and software sales regarding legal, service, and financial questions to arrive at a "Best Effort Approach"

    • Maintain Accurate Sales Questionnaire forms that drives the design of the opportunity for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

    • Assemble RACI matrix to then templatize the language to support SOW's for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

    • Work with Product and Launch Management on new offers and alterations to current offers

    • Provide Pricing and CPQ teams with System Integration costing and quote output collateral

    • Validate costs and language remain consistent across all Presales deliverables

    • Organize contents into a well-formatted, cohesive documents for ease of maintenance

    • Act as a general liaison between PreSales and Deployment teams as necessary

    • Striker team to help wherever the organization needs it, Computer Aided Dispatch presales & the production of urgent Computer Aided Dispatch proposals, for example

    • Motivated to drive, implement, and close select strategic initiatives relating to proposal cycle time, quality, and the overall software integration story that impact the SLT

    • Act as a trusted advisor to presales and sales by influencing forward thinking capabilities to drive the creation and maintenance of quoting tools, proposal templates, and SOW's

    The ideal candidate has the following skills and capabilities:

    • Bachelor's Degree is required

    • Ability to work within strict deadlines

    • Strong multi-tasking, organizational, and time management skills

    • Experience in Emergency Call Handling, Computer Aided Dispatch, and Cloud solutions in any capacity (Tool, Proposal, SOWs) a Plus

    • Seeking 4 years of experience in presales, sales, business development, finance, or related fields

    • Prior working experience in Public Safety Software systems is highly desired

    • A positive attitude with a can-do mentality that enables you to be creative, resourceful and deliver results

    • Strong written and oral communications skills with the ability to present information to technical and non-technical audiences

    • Ability to build strong relationships with internal and external stakeholders

    • Willingness to think out of the box and challenge the status quo

    • Attention to detail and a flawless execution mindset

    • Proficiency in applications including Excel, Word, PowerPoint, and Google email and web applications

    • Travel Required: 20%

    • The base salary range for the position is $90,000-$130,000 USD.

    #LI-CR1

    #LI-REMOTE

    Basic Requirements
    • Bachelor's Degree

    • 4 years of experience in one of the following: presales, sales, business development, or finance

    Travel Requirements10-25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNo

    Our U.S.Benefitsinclude:

    • Incentive Bonus Plans
    • Medical, Dental, Visionbenefits
    • 401K with Company Match
    • 9 Paid Holidays
    • GenerousPaidTime Off Packages
    • Employee Stock Purchase Plan
    • PaidParental & Family Leave
    • and more!


    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


    Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

     

  • 22 Days Ago

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Associate Manager, Software Support
  • Utilities International, Inc.
  • Chicago, IL PER_DIEM
  • Associate Manager – Software Support Position Location: Chicago HQ About the Role: We are seeking an Associate Manager – Software Support to join our team and play a pivotal role in ensuring the smoot...
  • 27 Days Ago

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Product Support Representative
  • BigTime Software
  • Chicago, IL FULL_TIME
  • BigTime Software is seeking a Product Support Representative to join our team in our Chicago, Illinois office. Our Product support specialists are our Brand Ambassadors. They educate customers about o...
  • 6 Days Ago

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Level 2 Technical Support
  • TY Software
  • Chicago, IL CONTRACTOR
  • Title: Computer Support TechnicianLocation: Chicago, IL HybridDuration: 6 MonthsRemote with 1-2 days a week onsite Job DescriptionThe client is seeking a Senior Computer Support Technician. The indivi...
  • 12 Days Ago

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Technical Support Admin
  • Intelliswift Software, Inc.
  • Schaumburg, IL FULL_TIME
  • Technical Support Admin, Call Center This position is hybrid both onsite / remote weekly. What you'll get to do in this role:Process all customer and employee orders and returns by phone, fax, mail, o...
  • 19 Days Ago

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Operations Application Support (Dataiku)
  • Software Guidance & Assistance
  • Chicago, IL FULL_TIME
  • Job DetailsSoftware Guidance & Assistance, Inc., (SGA), is searching for an Operations Application Support (Dataiku) for a Contract assignment with one of our premier Regulatory clients in Rockville, ...
  • 11 Days Ago

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0 Software Support Manager jobs found in Wheaton, IL area

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Technical Support Rep II (Aurora (IL), United States)
  • Sonova AG
  • Aurora, IL
  • Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solution...
  • 3/28/2024 12:00:00 AM

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End User Support Technician
  • Marmon Holdings, Inc.
  • Carol Stream, IL
  • Marmon Foodservice Technologies, Inc. Come join a team where People make the difference! As a part of Marmon Holdings, I...
  • 3/28/2024 12:00:00 AM

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Bilingual 2nd Shift Technical Support Representative
  • The LaSalle Group
  • Naperville, IL
  • Job Description LaSalle Network is currently partnering with a client that specializes in managed IT services and is loo...
  • 3/26/2024 12:00:00 AM

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Patient Accounts Reporting Analyst (Days, Flexible Remote)
  • The University of Chicago Medicine
  • Willowbrook, IL
  • Job Description: Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Accounts Report...
  • 3/26/2024 12:00:00 AM

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Data Center Technician
  • CoreWeave
  • West Chicago, IL
  • CoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry's ...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Naperville, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Aurora, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Wheaton, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Wheaton is a suburban city in Milton and Winfield Townships and is the county seat of DuPage County, Illinois. It is located approximately 30 miles (48 km) west of Chicago. As of the 2010 census, the city had a total population of 52,894, which was estimated to have increased to 53,469 by July 2012. Wheaton is located at 41°51′22″N 88°06′30″W / 41.85611°N 88.10833°W / 41.85611; -88.10833 (41.8560218, −88.1083010). According to the 2010 census, Wheaton has a total area of 11.436 square miles (29.62 km2), of which 11.25 square miles (29.14 km2) (or 98.37%) is land and 0.186 square miles (0.4...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$120,186 to $170,325
Wheaton, Illinois area prices
were up 0.8% from a year ago

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