Software Support Manager jobs in Temple, TX

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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IT Helpdesk Technician (ONSITE)
  • PDI Software
  • Temple, TX FULL_TIME
  • Location: (ONSITE)Temple, TX
    Employee Level: Individual Contributor
    Career Level: Entry-level

    What You Need:
    • Technical interest and ability desired
    • Familiarity with Windows and MacOS systems desired
    • Detail oriented - strong organizational skills
    • Exceptional verbal and written communication skills in English
    • Ability to communicate with internal customers (employees) with courtesy and professionalism
    • Ability to work independently and be comfortable in an environment of rapid growth and consistent change
    • Must be able to maintain and handle shared documentation confidentially
    • Ability to thrive in an open, collaborative, and team-based culture
    • Ability to work cross-functionally to meet the needs of our internal customers
    The Opportunity:

    IT Department maintains and manages internal and hosted hardware, software, and systems. This position is an IT Helpdesk Technician for internal systems, primarily focused on the Temple, TX office.

    What You'll Do:
    • Update tickets (cases) by gathering information and defining the ticket urgency.
    • Complete assigned tasks and tickets by following documented procedures, including Staging, Installation, Configuration, Upgrades and Maintenance of software and physical workstations.
    • Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, NOC Systems Administrators, Infrastructure Engineering and Systems Engineering teams.
    • Troubleshoot ticketed problems, including coordinating with Vendor support teams.

    Why PDI Technologies?
    PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.
    We offer:
    • Comprehensive benefits package including health, dental, and vision coverage effective immediately
    • Fully flexible remote work environment
    • Matching Group Retirement Savings Plan
    • PTO effective immediately
    • Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.
    • Strong culture that values authenticity, trust, curiosity, and diversity of thought

    Our Commitment to Diversity, Inclusion & Belonging
    At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.







    PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.

     

  • 2 Days Ago

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Pricebook Analyst (Onsite)
  • PDI Software
  • Temple, TX FULL_TIME
  • Location: Temple, TX (Onsite) Employee Level: Individual ContributorCareer Level: Entry-Level to Mid-LevelWhat You Need: Advanced MS Excel skills a must; MS Access or proficiencies with other database...
  • 5 Days Ago

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Accounting Analyst (Onsite)
  • PDI Software
  • Temple, TX FULL_TIME
  • Location: Temple, TX (Onsite)Employee Level: Individual ContributorCareer Level: Entry-Level to Mid-LevelSalary Range: $16.00 to $18.00/HROverview:PDI Technologies, Inc. resides at the intersection of...
  • 1 Month Ago

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Accounts Payable Analyst (Onsite)
  • PDI Software
  • Temple, TX FULL_TIME
  • Location: Temple, TX (Onsite)Employee Level: Individual ContributorCareer Level: Entry-Level to Mid-LevelSalary Range: $16.00 to $18.00/HROverview:PDI Technologies, Inc. resides at the intersection of...
  • 27 Days Ago

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Team Lead, Store Processing (Onsite)
  • PDI Software
  • Temple, TX FULL_TIME
  • Location: Temple, TX - Onsite Employee Level: People LeaderCareer Level: Mid-LevelWhat You'll Need: Bachelor's degree in Business, related field OR equivalent experience4 years related experience2 yea...
  • 1 Month Ago

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Hvac maintenance technician
  • ParkLand Ventures, Inc. (MHP Manager LLC)
  • Temple, TX FULL_TIME
  • Do you have HVAC certification? Do you have some experience with property maintenance, or you're just handy with jobs that require some light carpentry, plumbing or electrical work? If so, we need you...
  • 23 Days Ago

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0 Software Support Manager jobs found in Temple, TX area

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Information Security Specialist III (IA Policy Admin Services)
  • Kaihonua
  • Killeen, TX
  • Position: Information Security Specialist III (IA Policy Administrative Services) Location: Fort Cavazos, Texas (Killeen...
  • 4/24/2024 12:00:00 AM

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Application Programmer/Systems Analyst IV
  • Kaihonua
  • Killeen, TX
  • Position Title: Application Programmer/Systems Analyst IV Work Location: Fort Cavazos, TX - Telework/Remote Position Job...
  • 4/23/2024 12:00:00 AM

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Senior Manager, Information Security Office Consultant
  • Capital One
  • Waco, TX
  • 11 West 19th Street (22008), United States of America, New York, New York Senior Manager, Information Security Office Co...
  • 4/23/2024 12:00:00 AM

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Sr. Director, Software Engineering - SRE
  • Capital One
  • Waco, TX
  • Center 3 (19075), United States of America, McLean, Virginia Sr. Director, Software Engineering - SRE Capital One is see...
  • 4/23/2024 12:00:00 AM

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Senior Machine Learning Engineer (Python)
  • Capital One
  • Waco, TX
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Machine Learning Engineer (Python) As a Ca...
  • 4/23/2024 12:00:00 AM

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Distinguished Engineer - Network Infrastructure Security
  • Capital One
  • Waco, TX
  • Center 3 (19075), United States of America, McLean, Virginia Distinguished Engineer - Network Infrastructure Security Di...
  • 4/23/2024 12:00:00 AM

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Installation Service Manager
  • Service Pros Installation Group, Inc.
  • Temple, TX
  • Job Type Full-time Description About Service Pros Installation Group: Service Pros Installation Group is a family-owned ...
  • 4/22/2024 12:00:00 AM

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IT Helpdesk Technician (ONSITE)
  • PDI Technologies
  • Temple, TX
  • Location: (ONSITE) Temple, TX Employee Level: Individual Contributor Career Level: Entry-level What You Need: Technical ...
  • 4/22/2024 12:00:00 AM

Temple is a city in Bell County, Texas, United States. As of 2016, the city has a population of 73,600 according to a US census estimate. Located near the county seat of Belton, Temple lies in the region referred to as Central Texas and is a principal city in the Killeen–Temple–Fort Hood Metropolitan Statistical Area, which as of 2015 had a population of 450,051. Located off Interstate 35, Temple is 65 miles (105 km) north of Austin and 34 miles (55 km) south of Waco. Temple has developed as a small city with a number of arts and retail amenities not typically associated with a smaller commun...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$104,882 to $148,635
Temple, Texas area prices
were up 1.2% from a year ago

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